14 December 2012 Optus Mobile Pty Limited ABN 65 054 365 696 Page 1 Summary of the Standard Agreement for Supply of the Optus Digital Mobile Service (Consumer)

IMPORTANT CUSTOMER service is cancelled in accordance with We may be required or permitted by INFORMATION – YOUR RIGHTS the agreement. law to collect, use or disclose personal AND OBLIGATIONS Conclusion of minimum term of information about you, for example, Optus Mobile Pty Limited ABN 65 054 fixed-length agreement: from and to: the operator of the 365 696 (we) will provide to you the If neither you nor we cancel the service Integrated Public Number Database, Optus Digital Mobile Service (the at the end of the minimum term, the emergency services organisations or to service) on the terms of the standard agreement will become a non-fixed any government or local authority, form of agreement (the agreement) for length agreement. If you do not wish to department, minister, agency or similar consumers for that service, unless you continue the service at the end of the entity having powers or jurisdiction have entered into a relevant written minimum term, you must notify us of under any law or regulation (regulatory agreement with us (in which case the this before the end of the minimum authority). Subject to applicable law, terms of the relevant written agreement term. If we will not provide you with the you may access and correct your will apply). The agreement, including service at the end of the minimum term personal information by contacting us. any application, contains full details of or will change the terms of the Further privacy information is available the service and the terms and agreement at the end of the minimum in our Privacy Policy which is available conditions of supply of the service term, we will notify you before the end at www.optus.com.au/privacy or by including charging, billing, term and of the minimum term. contacting customer service. cancellation. This is a summary of the Changing the agreement: Use of the service: agreement. It is designed to give you Non-fixed-length agreement: We may We will provide the service to you with information about what the agreement change the agreement by giving you due care and skill. You must use the covers and some of its important terms. reasonable notice of the change if we service in accordance with the If you would like more detail about your reasonably expect it to adversely agreement and ensure that any person rights and obligations, you should read affect you. you allow to use the service complies a copy of the agreement. A copy of the Fixed-length agreement: If we make a with the agreement. agreement together with any updated change to a fixed length agreement Equipment: version of the summary is available on which impacts you we must give you All Optus owned equipment remains our web site: notice in writing of the change, on fair our property. You are responsible for www.optus.com.au/standardagreement terms, and the right to cancel the any damage, loss or theft of any s or on request. Terms used in this service. Unless otherwise set out in equipment owned by us. document which are not otherwise the agreement, you cannot make any Fault reporting and rectification: defined in this document will have the changes to the agreement without We will repair faults within our network. same meaning as in the agreement. If our consent. We are not responsible for repairing any there are any inconsistencies between Personal information about you: fault in the service which is caused by a this summary and the agreement, the Personal information about you supplier's network, equipment that is agreement will prevail to the extent of includes your name, address, credit not owned by us or facilities outside our any inconsistency. rating and details of your usage of network. If we investigate a fault that is SUMMARY OF MATERIAL TERMS that service and records of that caused by equipment that is not owned AND CONDITIONS usage. In accordance with applicable by us, we may charge you for Description of the service: privacy laws and principles, we may investigating and repairing the fault. If The service allows you to make calls collect, use and disclose personal we investigate a fault and determine and send content from, and receive information about you: that the fault is caused by your breach calls and content to, your mobile - to decide whether to start, stop or of the agreement, a negligent or phone on our network. There are also limit supply to you of credit, the service, fraudulent act or omission by you or a a number of value added service or products and services of other Optus failure of any of your equipment, we features available with the service. group companies. If you do not supply may charge you the cost of To use some value added service part or all of the personal information investigating and repairing the fault. To features with the service you may we request, we may refuse or limit the report a fault, please contact our 24 need to be in specific network supply to you of credit or the service. hour fault report line on 1300307937. coverage areas (such as our GPRS - for purposes related to the supply of Fees and charges: network, 3G or 4G networks or Optus the service (including account Information about fees and charges Thuraya network). You may also management, business planning, under the agreement is set out in the need to follow special activation product development) and to provide consumer standard pricing table. You processes to use them or have special you with information about are responsible for paying the fees equipment (such as a data capable, promotions, as well as products and and charges for the service (set out in 3G or 4G mobile phone or satellite services of other Optus group the consumer standard pricing table mobile phone). The full description of companies and other organisations. or under a promotion or offer made the value added service features is You may opt out of receiving by us), any additional fees and set out in Appendix Y to the communications that are not related charges under the agreement agreement. to your account or legally required by (including any application fee) and Provision of the service: contacting customer service. those fees and charges which are Non fixed-length agreement: We will - from and to: credit reporting notified by us in accordance with the provide the service until it is cancelled agencies, credit providers, another agreement. You must pay all fees and in accordance with the agreement. Optus group company, unrelated third charges incurred for the service, even if Fixed-length agreement: We will parties, suppliers and joint venture you did not authorise its use, the provide the service for the minimum partners (but only for the purposes service is unavailable or you are unable term of the agreement or until the set out above). to access the service (see Complaints and disputes for exceptions). 14 December 2012 Optus Mobile Pty Limited ABN 65 054 365 696 Page 2 Summary of the Standard Agreement for Supply of the Optus Digital Mobile Service (Consumer)

Charges may include: usage charges, single bill. At the point of sale you may to our Customer Relations Group and access fees, administration charges, choose to have all services billed you will receive a complaint reference suspension or cancellation fees, late individually. If you receive a single bill, number. We will give priority to payment fees, payment dishonour fees afterwards it may not be possible to urgent complaints, such as those and reconnection or reactivation fees. obtain individual bills for your services. referred by our financial hardship The amount of the service charges Paper bill vs My Account online bill: team and where a customer has lost will depend on the service you select If you have registered for My Account service, or we become aware that a and may also vary depending on the but do not enrol for online billing, we service may become lost. If you feel time and day (including peak and off- may automatically enrol you for online your complaint is urgent and requires peak periods), where you are calling billing and cease to provide you with a priority for any other reason, please to or from, whether the call is a voice paper bill. However, if you notify us that let us know. If you are not satisfied call or data call, the volume of calls you would prefer to receive a paper bill with our review of your complaint, or made during a period and any posted to you, we will provide you with with the way in which we have discounts that might apply. If you a paper bill instead of a My Account handled the complaint, you can ask would like further details about our online bill and charge you the paper the Telecommunications Industry charges, please refer to the consumer invoice fee. Ombudsman (TIO) to assist. To lodge standard pricing table or contact us. If you do not pay your bill by the date a complaint with the TIO you can call We may ask you to make a pre- payment is due we may charge you a 1800 062 058 (1800 675 692 from a payment usage charge or an interim late fee, suspend or cancel the TTY handset) or contact them via good-faith payment (including for service (in which case we may charge their website www.tio.com.au . If your example, if there has been an unusually you a suspension fee and/or complaint is about a fee or charge for high use of the service or if you want to reconnection or reactivation fee), the service, we may suspend activate roaming). We may offer engage a mercantile agent to recover payment obligations for that fee or promotions or offers in connection the money you owe us, institute legal charge until the complaint is with the service (special). If you proceedings against you to recover resolved. All other fees and charges accept a special, the price and terms the money you owe us and assign our not in dispute remain due and of the special will prevail over those rights to any unpaid amounts to a payable. Where your complaint is otherwise applicable under the third party (in which case you will be about a significant and sustained loss agreement for the duration of the responsible to the third party for of access to, or use of, the service special until the special expires and payment of the bill). and the loss was not as a result of then the full terms of the agreement Taxes: circumstances reasonably attributable will apply. Unless indicated otherwise, the fees to you or non Optus owned Billing and payments: and charges set out in the agreement equipment, you may be entitled on We will bill you on a regular basis include GST and any other applicable request to a refund or a rebate of any (either in advance or in arrears). We taxes. access fee for the period in which may include unbilled service charges Complaints and disputes: your access or use was interrupted. in a later bills(s). Itemised bills are A full version of our complaint handling Cancelling the service: available on request at no additional policy can be found on our website or Your right to cancel the service charge. You must pay each bill in full you may request a copy by contacting You may cancel the service at any by the due date shown on it, or as Customer Service. You may nominate a time by giving us 30 days notice. You otherwise notified by us. You may pay representative to speak to us on your may also cancel the service at any your bill by one of the payment behalf. Optus will not charge you for time without liability, by giving us methods set out in the payment handling your complaint. You may notice, if we breach a material term notification, on the back of the bill or contact us by speaking to Customer of the agreement and cannot remedy on our website. You may elect to Service on the numbers listed below in the breach or do not do so within 30 receive your monthly invoice by BPay ‘Contact Details’, emailing us at days of you giving us notice to do so. view, once you have registered with optus.com.au/contactus, writing to us at If you acquire the service through your bank. We do not charge for this PO Box 306 Salisbury South, SA 5106 or door-to-door sales, telesales or invoice delivery method. by speaking to the staff at our stores. telemarketing sales, you may cancel Paper invoice fee: A fee will apply if The quickest way to resolve your the service before the end of the 10 you choose to receive a paper bill complaint is by speaking with one of our business day cooling-off period set posted to you. To avoid this fee you Customer Service consultants. If they out under the Australian Consumer may change to an electronic bill sent to are unable to solve your problem a Law. you by email by enrolling at manager will take responsibility for Our right to cancel the service www.optus.com.au/myoptusaccount. your issue. A record of your complaint Non fixed-length agreement: We may Payment processing fee is kept on your file and we can view cancel the service at any time by If you choose to make a payment via this when you quote the account or giving you at least 30 days notice. BPay savings or Direct Debit Bank service number on your bill. If you Non fixed-length agreement or a Account then no processing fee will have written to us or emailed, we will fixed-length agreement: We may apply. Payments made via respond to your complaint within 2 cancel the service at any time if: credit or charge card incur a 1% business days of receipt and provide there is an emergency, we reasonably processing fee. Payments made via an you with an indication of how long it suspect fraud by you or another Australia Post outlet also incur a will take to resolve. We will not person, any amount owing to us is not processing fee. For details go to implement a resolution unless you paid by its due date and you do not optus.com.au/payments have accepted it. If our consultants or pay that amount within 10 business Single bill: We may place one or more managers are not able to resolve your days of receiving notice from us, we services that you have with us on a concerns we will refer your complaint reasonably consider you a credit risk 14 December 2012 Optus Mobile Pty Limited ABN 65 054 365 696 Page 3 Summary of the Standard Agreement for Supply of the Optus Digital Mobile Service (Consumer) because of an amount owing to us or emergency, to allow us or a supplier to statutory rights including the any Optus group company, you repair, maintain or service any part of Australian Consumer Law. Liability: breach a material term of the our network or a supplier's network, we Your liability to us agreement and cannot remedy the reasonably suspect fraud by you or You are liable to us for any breach of breach, or do not remedy the breach another person, we believe there has the agreement causing foreseeable within 30 days of receiving notice been an unusually high use of the loss to us. You are not liable to us for from us, we are required to do so to service, any amount owing to us in consequential loss which is not a comply with an order, instruction, respect of the service is not paid by the result of something you have done. request or notice of a regulator, due date and you fail to pay that The following provision applies for emergency services organisation, amount in full within 10 business days SMB customers only: If an end user of other regulatory authority or under after we give you notice, we reasonably your service makes a claim against us law, you become insolvent and we consider you a credit risk because any in relation to the use (or the reasonably believe we are unlikely to amount owing to us or another Optus attempted use) of your service, you receive payment for amounts due, group company is not paid by its due indemnify us against (and must pay you die or, if you are in a partnership, date and you fail to make that payment us for) any loss or damage we suffer the partnership is dissolved and we within the required period after in connection with that claim. reasonably believe we are unlikely to receiving notice from us or an Optus Our liability to you receive payment for the amounts due, group company, you breach a material Under the Australian Consumer Law, the service is suspended for more term of the agreement and you either if you purchase goods or services than 14 days, an intervening event cannot remedy the breach or do not from us which cost less than $40,000, prevents the supply of the service for remedy the breach within 30 days after or which are normally acquired for more than 14 days or we are we give you notice to do so, we are personal, domestic or household use, otherwise entitled to do so under the required to do so to comply with an then certain consumer guarantees agreement. order, instruction, request or notice apply to those goods and services. How you can cancel the service from a regulator, emergency services Our goods come with guarantees that You can notify us that you wish to organisation, other regulatory cannot be excluded under the cancel the service by calling us. authority or under law, there are Australian Consumer Law. You are You can also cancel the service by problems connecting our network to a entitled to a replacement or refund electing to have an equivalent service supplier's network, you become for a major failure and compensation provided by another carrier or insolvent and we reasonably believe for any other reasonably foreseeable carriage service provider. The carrier we are unlikely to receive payment loss or damage. You are also entitled or carriage service provider will notify for amounts due, or you die or, if you to have the goods repaired or us and we will cancel the service are in a partnership, the partnership replaced if the goods fail to be of immediately. is dissolved, and we reasonably acceptable quality and the failure What happens if the service is believe we are unlikely to receive does not amount to a major failure. cancelled? payment for the amounts due or we The consumer guarantees apply in If the service is cancelled: you are are otherwise entitled to do so under addition to any express warranties liable for any charges incurred up to the agreement. which are given. We accept liability and including the date the service is What happens if the service is to you in accordance with the cancelled, you authorise us to use suspended? Australian Consumer Law (as any over payment on your If the service is suspended you must amended from time to time) and account/money paid in advance to pay an access fee while it is other laws. Except where otherwise pay for any undisputed outstanding suspended. If the suspension was not provided under the Australian charges, if there are no outstanding as a result of circumstances Consumer Law or other laws: charges and the service is not a pre- attributable to you or non Optus- · we may be liable to you in paid service we will refund on a pro- owned equipment you may be connection with the agreement rata basis any over payment and entitled on request to a refund or a and the supply or interruption of money you have paid in advance for rebate of access fees for the the service only to the extent the service, if you are required to pay suspension period. If the suspension provided in the agreement; and for the service by direct debit was a result of circumstances · we are not liable to you for payment you authorise us to debit attributable to you, you may have to consequential loss. any undisputed outstanding charges pay us a suspension fee and, if you Assignment: (including any cancellation fee) from wish to reactivate the service, a We may assign our rights under the your credit card or bank account. If reconnection or reactivation fee. agreement to any person. We may the service is cancelled during the Consumer guarantees: transfer our obligations under the minimum term of a fixed-length Any warranty or guarantee offered on agreement to any Optus group agreement due to circumstances our goods or services is in addition to company. We may perform any of our attributable to you, you must pay us a your other rights and remedies as a obligations by arranging for them to cancellation fee. If the service is consumer under Australian law, be performed by another person. cancelled due to circumstances including those available under the You may assign your rights under the attributable to you and we reinstate Australian Consumer Law. For agreement with our prior written the service, you may have to pay a example, exceptions apply to consent. You may transfer your reconnection or reactivation fee. cancellation fees if you terminate in obligations under the agreement if Suspending the service: accordance with our warranty or the person you wish to transfer them Our rights to suspend the service guarantee offered on our goods or to successfully meets the application We may suspend the service at any services or in accordance with your requirements for the service. time without liability if: there is an Intellectual property rights: 14 December 2012 Optus Mobile Pty Limited ABN 65 054 365 696 Page 4 Summary of the Standard Agreement for Supply of the Optus Digital Mobile Service (Consumer)

You must not infringe another maintenance and repair of the mobile on your mobile phone instead of person's intellectual property rights phone (and any accessories you suspending the service. or otherwise breach any laws in using purchase from us) subject to any Optus Mobile Fair Go™ Policy the service. If you do so we may warranty offered by us or the The Optus Mobile Fair Go™ Policy suspend or cancel the service without manufacturer, and for any insurance applies to your use of the service. The notice. for the mobile phone provided by a policy applies in circumstances where Additional information about the third party insurer (if you elect to there is excessive, unreasonable or service: have the mobile phone insured by the unacceptable use of free time or flat Coverage third party insurer). You may not charges on calls or certain value The service is not available in all return the mobile phone or other added service features. If there is areas of Australia. Due to technical accessories to us if you cancel the excessive, unreasonable or reasons, we are not able to guarantee service (unless otherwise required by unacceptable use of the service we that calls to '13' prefix numbers will law, such as during a cooling off may ask you to vary your use and be diverted to the nearest location for period, if applicable to you). If the may charge you additional fees, that '13' prefix number. Certain service is cancelled before the end of suspend or cancel the service or your value added service features are only the minimum term or before the end access to free time or flat charges on available in specific network coverage of the equipment payment term, you calls or to the value added service areas. For example, some value may have to pay us the sum of any features. The full policy is set out in added service features are only unpaid equipment charges. The Appendix W to the agreement. available in our 3G and 4G networks terms of this plan are set out in Disability equipment: We offer a or Optus Thuraya Service coverage Appendix D to the agreement. range of specific services for people areas. Appendix Y contains detailed If you do not purchase a mobile with disabilities consistent with our information about which value added phone from us for use with the Disability Action Plan. This plan is service features are limited to specific service, we make no warranty under available on our website network coverage areas. the agreement that the mobile phone www.optus.com.au/disability or by Use of the service is suitable for use in connection with contacting Customer Service. You must not: make or receive calls the service or any value added Other formats/languages: or send or receive content on our service feature, or about the quality This summary is accessible online at network other than for your own of the mobile phone. If you do not http://www.optus.com.au/standardagree personal or business use, wholesale obtain the mobile phone from us for ments. It is also available in other any service on our network, or use use with the service, you are formats or in other languages upon the service in connection with a responsible for making sure that all request. device that switches or reroutes calls regulatory approvals for your mobile Notices: To the extent permitted under to our from our network. If you do so, phone have been obtained and your the agreement and by law, we may we may immediately suspend or mobile phone complies with all send you any notices to either the cancel the service. If you wish to relevant technical regulations and postal address, email address, or any access restricted content services on specifications. other contact details which you have your mobile phone (for example adult Blocking your mobile phone disclosed to us. You may contact us on content) you must be over the age of We may activate Optus IMEI blocking the details below: 18. on your mobile phone if we Optus SIM card reasonably believe your mobile phone CONTACT DETAILS We own the Optus SIM card and it is lost or stolen, if you obtain the Customer Service: remains our property at all times. We service from us fraudulently or if we are not responsible for any lost or know you have made an insurance By phone – stolen Optus SIM card. If your Optus claim and your mobile phone is not SIM card is lost or stolen and you do already blocked. For mobile customers: 1300 300 not notify us, we may cancel it in Blocking calls accordance with the agreement. We may block access to a number 937 Phone numbers (other than an emergency service You do not own the phone number number) if we reasonably require this and your right to use the phone to be done for technical, operational National Relay Service: 133 677 number ends if you no longer obtain or commercial reasons. the service, unless you port the Temporary suspension of the service Translating and Interpreting phone number. We are not liable for by you Service: 131 450 any expense or loss due to any If the agreement is a non fixed-length For TTY customers: 1800 123 124 recovery or recovery and replacement agreement, we may temporarily of the phone number we may be suspend the service at your request. required to make or you ceasing to We may charge you a fee for have the right to use the phone suspending the service. The number if you no longer obtain the maximum length of time a service service. can be temporarily suspended is Your mobile phone three months. You may purchase a mobile phone Barring as an alternative to from us under a mobile equipment suspension repayment plan. You will own the We may choose to bar outgoing mobile phone from when you receive and/or incoming calls and/or content it. You are responsible for the