In Order to Exceed Expectations and Provide the Highest Quality of Care, I WILL

REVERENCE SERVICE YOU are this ATTITUDE SERVICE EXPECTATIONS hospital! In order to exceed expectations and provide the In order to show everyone that I value their time, I highest quality of care, I WILL: WILL: acknowledge each person’s presence adhere to established schedules. immediately. apologize for any inconvenience and provide address all concerns promptly. information during extended delays. COMMUNICATION escort patients and families to their offer opportunity to reschedule if delays are In order to clearly express myself, I will destination. greater than 60 minutes. communicate in a way that is universally always introduce myself. express thanks for choosing Trinity Health understood. I WILL: maintain a positive attitude. System. ensure that my patient's needs are being met: deliver all messages with clarity, care, courtesy and professionalism. . anticipate their needs. always speak in terms that are easily RESPECT . answer call lights promptly (within 3 Respect is fundamental for exceptional care and understood. minutes) and in person. address communication barriers appropriately. cooperation amongst co-workers. In order to . relay information to the appropriate staff. demonstrate my respect, I WILL: (ex. Hearing, Language, Functional) ensure the safe and private transport of my respond to all communications promptly and always use "please" and "thank you." patients: courteously. always address each person appropriately. . recognize that patients come first and know how to use the telephone in my area. refrain from gossiping or talking negatively defer to the transporter’s judgment use “key words” at “key times”. about others. before entering the elevator when a always work cordially with all individuals. patient is being transported. APPEARANCE always treat everyone with fairness and . wait for transporter’s hand signal before I will acknowledge that my appearance represents honesty. entering elevator (stop signal versus enter myself as well as the organization. In order to refrain from being rude and using profanity. signal). show my respect, I WILL: be fully present and listen before responding. . not take food on the elevator with a use the corridor as an opportunity to make a patient. PERSONAL favorable impression. . be professional at all times; limit personal follow THS & department specific appearance conversations policy. . no more than three people will ride with PRIVACY maintain good personal hygiene. transporter and patient. In the health care industry, ensuring privacy is wear name badge on front upper quadrant of . if the elevator is already occupied and it is essential to building a lasting relationship. In body so all information is easily visible. appropriate, transporter can motion order to show my commitment to privacy, I everyone off to allow patient to be FACILITY WILL: transported. pick up litter and dispose of it properly. keep all information confidential. . encourage family members and visitors to maintain a clean and orderly work conduct all conversations and interviews with use the designated elevators. environment. discretion. . use the stairs when traveling up one flight return all equipment to its proper place in a knock before entering, close doors, and utilize or down two, if my health permits me to clean and working order. curtains. do so. provide properly fitting gowns and ensure patients are appropriately covered for Pillars transport. minimize transport through public areas. People Service QualityFinance Growth attempt to resolve all differences with a co- At Trinity we will handle our challenges worker directly; if unable to resolve, take with grace, our successes with humility and concern to my supervisor, not other co- our interactions with integrity. workers.

STEWARDSHIP Form #: 4000-155 Rev 12/2011 Mission ACCOUNTABILITY In order to show responsibility for my conduct, I A community partner dedicated to WILL: excellence in serving the health needs of the Tri-State area. adhere to all THS policies, and I expect my manager to abide by and enforce these policies as well. admit, and not blame others, when I have Vision failed to do something correctly, apologize and fix my error. To be the BEST community hospital. put forth my best effort in all situations. remain open to suggestions/opportunities for improvement. Standards of Behavior use protective clothing and gear as required. Core Values know emergency codes and my role in any emergency. Reverence + OWNERSHIP In order to show others that I am proud of my role We believe that each person is created equal in Our standards of behavior set the tone for the at THS and our "Quest to Be The Best", I WILL: God’s image and likeness. Thus we treat each person with respect, justice, and dignity. culture we have chosen to create at Trinity know and perform the responsibilities of my job. Health System. These standards are the never use the phrase "it's not my job." Service infrastructure for building a culture TO BE always find someone to resolve an issue that I cannot resolve myself. We believe that each person is called to achieve THE BEST. They reflect our Vision, Mission conduct myself in a professional manner. full potential of mind, body, and spirit. To enable and Core Values at Trinity. We can relate welcome and support the development of new the fulfillment of that potential, we pledge to employees. render service to all with sensitivity, compassion, them to our pillars of People, Service, report all accidents, incidents, spills or safety and commitment. hazards. Quality, Finance, and Growth. As stated in our Core Values, we believe that COMMITMENT TO CO-WORKERS Stewardship In order to remain connected to my co-workers each person is created equal in God’s image through our common goals, I WILL: We believe that each person shares treat them with courtesy and respect at all responsibility to fulfill their specific role and and likeness. times. to promote the proper utilization of the be considerate of their time and work flow. environment, of goods and services. This work as a team despite our differences. enables us to maintain quality relationships volunteer to help whenever I am able to do so. and care in our ministry. + focus on my work rather than my co-worker’s contributions. YOU are this