Mutasam AL-Ghammari

Faisal Al-Ghammari

♦ Date of Birth: 09/02/1986 ♦ Gender: Male ♦ Nationality: Omani ♦ PO Box 144, PC: 131, Muscat, Oman ♦ +968 99445541 ♦ [email protected]

Work experience 2013 - Present Customer Service Supervisor in the British Council, Muscat. My main responsibilities include supervising all customer-related issues. I supervise and coordinate activities of workers engaged in customer service activities. I observe and evaluate workers' performance. I communicate with other departments and management to resolve problems and expedite work. I make recommendations to management concerning staff and improvement of procedures. I am also involved in staff recruitment and appraisals as well as training staff to deliver a high standard of customer service.

2012 (Jan – Dec) Customer Service Officer in the British Council, Muscat. My responsibilities include handling all sorts of correspondence and communication with customers. I identify, research and resolve all customer issues. I am responsible for building and maintaining excellent relationship with customers.

2011 - 2012 Event Sales Executive in Muscat InterContinental Hotel. My key activities include market research, sales prospecting, public relations, customer relationship management, event planning and coordination, logistics oversight, revenue management, and communications. I build and maintain working relationships with internal and external partners, and leverage these relationships to deliver innovative and memorable events. I gained vast and excellent experience in all elements of events planning and delivery. 2007 - Present Professional freelancer tour guide, approved by the Ministry of Tourism in Oman. This position contains aspects of customer service, information dissemination and strong verbal communication and interpersonal skills. 2007 - 2010 A member in Tourism Group at Sultan Qaboos University. As a team we promote tourism in Oman by undertaking various activities such as exhibitions, talks, posters...etc. 2008 - 2009 I completed a 12 month work placement program on a full time basis at the Sheraton Heathrow Hotel in London, United Kingdom. I worked through various areas including front desk and guest service centre.

Education & Qualifications 2004 - 2010 BA in Tourism, specialized in Hospitality management, Sultan Qaboos University, Sultanate of Oman (GPA 2.86). 2009 Certificate in Adult Numeracy, Uxbridge College, London, United Kingdom. 2009 Certificate in Adult Literacy, Uxbridge College, London, United Kingdom. Health, Safety & Environment Jan 2009 Successfully completed a course in Fire Safety, London, United Kingdom. Jan 2009 Successfully completed a course in Food Safety and Hygiene, London, United Kingdom. Courses & Training programs 2007 Five weeks summer training in InterContinental Hotel, Muscat, Sultanate of Oman. 2010 German Language Course, German Language Centre, Oman.

Awards & Achievements Certificate of Sheraton Heathrow Hotel Bi-annual Fire Training, London, United Kingdom.  Certificate of Starwood Preferred Guest True Recognition Training, London, United Kingdom. Certificate of Starwood Preferred Guest Programme Training, Explore SPG, London, United Kingdom.

Skills profile

Communication and interpersonal skills: Working as event sales executive, I have excellent customer relationship management and communication skills. Through my excellent and confident proactive communication, I am always pursuing new market opportunities to increase my event sales. I meet customers regularly and I always provide accurate and timely information to clients, vendors, and meeting planners. I continuously focus on improving customer satisfaction to create customer loyalty and deliver a positive event experience. I am excellent in preparing detailed event reports, including sales data worksheets, cost projections and other financial metrics. I analyze and reconcile disparate event details, and consolidate the information into actionable event plans. Living in the United Kingdom for a year, enhances my communication skills. Trainings in hotels gave me the ability to interact with different cultures from various backgrounds. Working as a freelancer tour guide gave me the ability to play an active role in welcoming, enjoying and safekeeping the tourists. During my study and career years, I gained excellent and strong interpersonal skills. I believe in diversity and inclusiveness and I proved outstanding performance in working in multicultural teams.

Accountability and project management: As event sales executive, I am responsible for every single element of event planning and executing including identifying event logistics and negotiating contracts. I coordinate event logistics and set clear expectations for event delivery. I work well under pressure and I am able to manage multiple activities simultaneously, and re- prioritize efforts when plans change or the need arises.

Teamwork and leadership: I have been engaged in many successful teamwork projects and I was an effective decisive member. As event sales executive, I am always constructive, performing my role, listening to other team members and encouraging them. I am also good in motivating others and inspiring them to take lead. During my study, I have worked in groups such as in organizing the annual tourism exhibition in Oman. Being a member of Tourism Group in Sultan Qaboos University enabled me to manage and motivate participants and to gain in- depth knowledge and experience in organizing large number of people and achieving higher quality performance.

Additional skills

 Self-starter with the ability to work independently and adhere to timelines.  Ambitious and having strong desire for challenge, success and achievement.  Proficient in using Microsoft Office and Internet applications.  Full clean driving license.  Fluent in Arabic, English and German (writing and speaking).