Patient Participation Meeting Notes

Date: Wednesday, 4th March 2015

Present: Alec Wood (AW) (Chair); Joan Wilkes; Mike Taylor; Paul Engle; Dr Bush (KB)

Apologies: Dave Saunders; Tracey Fisher

1. Minutes from previous meeting

The minutes were accepted as a true record.

2. Matters Arising The NAPP membership has been paid for the next 12 months membership IPSOS survey is on the agenda WCCG update is on the agenda 3rd Available appointment is on the agenda Nurse Practitioner position is on the agenda under AOB

3. Carer’s market monitoring form

The monitoring form was discussed and shared. A summary of the report was as follows:

123 Carers were identified 27 responders said they would like to become involved in the PPG 11 wanted for form a carers group 676 patients completed the returns.

The age group of responders was:

Under 16 7 16 – 25 1 26 – 45 57 46 – 65 26 Over 65 24

4. WCCG Update

Alec provided the group with an update from the last WCCG PPG meeting.

The highlights were as follows: Ian Stewart explained that the Joint Strategic Needs Assessment (JSNA) allowed the CCG to assess the local health needs and respond accordingly. He also said that WCCG are developing a strategy to incorporate patient engagement in the decision process and that patient engagement should be a standing agenda item on all agendas in the future.

The CCG intend to have a patient champion on the governing body. (Since decided 3)

There was a discussion around how the PPGs should be grouped, i.e. stay as is (3 groups) or be grouped into 2 or 4 groups or just one single group/senate. Practice Managers had voted that they would work in geographic constituency groups and it was felt that the PPG groups would probably be best mirroring the Practice Managers decision. There was also discussion around creating a patient senate and whether there should be 1 representative per practice or a smaller representative group from each area.

5. Patient Speedy Survey

The draft patient speedy survey was discussed and there was discussion around whether a staff survey should be completed again as well this year. It was felt that that would be beneficial.

The survey still needed the appointment numbers adding. Action: CMc to provide the appointment numbers for the next meeting.

6. AGM

It was decided that the date for this year’s AGM would be decided after the report is finalised.

Action: Alec to add to a future agenda for discussion.

7. AOB

CMC informed the group that the nurse practitioner that had been offered the position had now declined the offer. However, another candidate had been contacted and she was due to join the surgery on 14th April and it is hoped this will help increase access and allow the doctors to concentrate on the more complicated consultations.

It was highlighted that when doctors don’t turn up for their clinic sometimes patients are sitting unaware that there is an issue. CMc explained to the group that any prebooked appointments would be shared throughout the day so should a GP not arrive the patients will just be moved to another GP and the transition should be seamless. However, it was noted that patients should be kept informed and CMc will speak to the reception staff to reiterate the need to inform patients when there are delays. Action: CMc to speak to staff and remind them to make sure that patients are informed when there are delays. CMc will also look at whether it is possible to highlight waiting times on the check in screen.