Goutam Kumar Das

GOUTAM KUMAR DAS Mobile : +91- 9903710716 Email : [email protected] Address : Garia, Kolkata – 700153

I am having diverse exposure in various projects and application implementation and testing ERP, CRM including Enhancement, Customization and Reports. Summary of Experience:  Total 9 years of IT experience in Functional Consultant, Manual Software Testing, Business Analyst, ERP/CRM Support and Implementation.  5 yrs. + experience as Business Analyst and ERP/CRM Implementation / Functional Consultant. Implement different modules of ERP - SAP Business One and CRM, Requirement Analysis, design, study Business Process, Gap Analysis, As Is and To be, Mapping requirements, reporting problems, Business Process Blue Print, White Papers, SRS.  Experiences of UML, Use Case diagram, Activity Diagram, Business Process modeling.  Realization different modules of ERP and CRM like Sales A/R, Purchasing A/P, Business Partner, Financial, Inventory, Production, Service, Banking, Human Resource, Statutory and Custom Reports including MIS reports, Campaign, Cases, Leads, Contacts, Opportunities, Accounts, Activity )  4 yrs. + experience in ERP/CRM manual Software Testing ( Functional Testing, Non- Functional, Performance Testing, Test Strategy, Test Planning, Preparation and execution, SDLC, STLC, QTP, LoadRunner )  Knowledge of SAP – Sales & Distribution module. Organizational structure, Sales Area, Customer and Material Master Data, Partner Determination, Condition record and Table, Pricing Procedure, Sales & Distribution process like – Inquiry, Quotation, Order, Delivery and Billing.

Technical Skills:

Applications / Products: ERP, CRM, Payroll, SAP Business One, SAP - SD Tools: QTP, QC, LoadRunner, Microsoft Visio, Visual Paradigm Languages: HTML, C++, JAVA Operating Systems: Windows 2000/2003/XP/Vista, Linux (Redhat) Middleware / Database: MS SQL Server 2008/2012/2014 Others Linux shell programming , VB Script Education:  PGDBA ( Post Graduate Diploma in Business Administration ) from Symbiosis.  Bachelor of Arts (B.A) from Vidyasagar University. Professional Affiliations & Certifications:  ISTQB – ISEB from BCS, The Chartered Institute for IT  DIT (Diploma in Information Technology) from NIIT  CCNA (Cisco Certified Network Associates) from Cisco  SWIFT COMPUWISE from NIIT

 SAP – SD from Indian Institute of Technocrafts

of 3 Work Experience:

Moresco Software Services Pvt Ltd. Position Title : Functional Consultant – SAP Business One Specialization : Software Implementation and Testing Industry : Computer / Information Technology (Software) Duration : March 2016 – Till Date Responsibilities: Implementation of applications like ERP ( SAP Business One) and CRM.  Demonstration of the software at client place  Analyzing Client Requirements  Experiences of UML, Use Case diagram, Activity Diagram, Business Process modeling.  Trouble shooting queries of customers  Ability to understand the business requirements, document it and provide the solutions.  Expert working knowledge of complex business operations.  Collect requirements from client and deploying ERP – SAP Business One at client place and also to discuss solutions with clients based on the Business Process Blue Print.

FACT Solutions India Pvt Ltd. Position Title : Senior Associate - Testing & Tools Specialization : Software Implementation and Testing Industry : Computer / Information Technology (Software) Duration : January 2009 - September 2015 Responsibilities: Implementation and Testing the various applications like ERP and CRM, include reporting problems, testing bugs, testing enhancement and customization, writing test cases, test planning and team handling as a team leader ( Senior Associate – Testing ). While I am a logical and organized individual, I have excellent communications skills. I understand the commercial needs of the client and the importance of review meetings, at which I do contribute effectively. I am proficient in planning the stages that are needed to meet the client’s requirements. Including following knowledge:  Extensive experience in implementing and upgrading ERP solutions  Competent with Finance / Manufacturing / Inventory / CRM modules  Extensive knowledge of SQL server  Admirable communication and presentation skills  Strong technical and project management skills  Remarkable troubleshooting and problem-solving skills  Skilled in maintaining confidentiality for clients and company  Superb time-management and interpersonal skills  Concept of web and mobile software testing  Expertise in Manual Testing.  Well Experience in Black Box Testing.  Actively involved in Preparing and executing Test Cases.  Good knowledge of Mercury Quality Center.  Have good knowledge of methodology followed in the SDLC and STLC.  Well versed in Defect Management Life Cycle (DMLC)

FACT Solutions India Pvt Ltd ( Kolkata & Delhi Division ) (Formerly known as - Vedika Software Pvt Ltd) Position Title : Senior Technical Support Consultant Specialization : Customer Service Industry : Computer / Information Technology (Software) Duration : April 2006 - January 2009

of 3 Responsibilities: My Responsibilities included to provide technical support through online / onsite support of ERP and CRM Software to our clients. Implement software as per client requirements at their site. I have strong functional/technical knowledge of implementing different modules (AP, AR, GL, Inventory, Manufacturing, Statutory and Custom Reports including MIS reports) of ERP and expert knowledge of MS SQL Server. Including the following:  Go to client place for Software Installations, Implementation & Solve the Customer queries  Demonstration of the software at client place  Analyzing Client Requirements  Trouble shooting queries of customers  Ability understands the business requirements, document it and provide the solutions.  Expert working knowledge of complex business operations.  Collect requirements from client and deploying ERP at client place and also to discuss solutions with clients based on the SRS.  Strong technical and project management skills  Ability understands the business requirements, document it and provide the solutions.  Strong functional/technical knowledge of implementing of different modules of ERP  Developed, documented and implemented automated marketing processes within CRM (Campaign, Cases, Leads, Contacts, Opportunities, Accounts, Sale Invoice.)  Estimated work effort for application configuration based on CRM applications.  Process Analysis & Redesign Project Experiences: Client: Meghalaya Bitchem Pvt Ltd and Bitchem Asphalt Technology Ltd. Location : Guwahati, Assam. Brief Profile: Meghalaya Bitchem Pvt Ltd and Bitchem Asphalt Technology Ltd is a manufacturing and trading company. They want to implement SAP – Business One for the whole business process - Production, Financial, Banking, Inventory, Sales, Purchasing, CRM and Payroll. Role: Planning, Preparation and Implementation Key Responsibilities:  Writing white paper based on specifications.  Performed one to one discussion / meeting with client management team.  Study As Is and To Be process, then GAP Analysis.  Co-ordinate with the team and Collect Sample data for different business process.  Do Implementation and Training.