11 Years of Experience in IT Field, 8+ Years in Sharepoint Administration and Architecture

AASHISH KHAMKAR

SUMMARY

 11 Years of experience in IT field, 8+ years in SharePoint Administration and Architecture  Have solid experience on SharePoint Server 2016, 2013, 2010,SharePoint Online, Office 365 (O365), MS Azure, Project Server, MOSS 2007, Windows SystemAdministration  Have strong communication, good interpersonal skills and an amicable team player  SP2013 MCP and SP2010 MCITP Certified

WORK EXPERIENCE

Fort Worth, TX SharePoint Tech Lead Nov 2013– Present Novartis Pharmaceuticals

 Planned and installed SharePoint Sever 2016 and 2013 Enterprise farms  Supported 18 SharePoint Farms with 135 servers for Prod, QA and Dev environments  Improved search and content management experience by deploying Hybrid Search in SP2016 and SP2013 Hybrid One Drive and Sites experience. This provided one stop for cloud and on-prem searches and uniform UI across both platforms  For optimal performanceconfigured SharePoint farms as per Microsoft best practices  Reduced downtime by planned large scale patching of SP cumulative updates during maintenance windows and completing them well ahead of time. Utilized zero downtime patching  Gave guidance to the team by serving as a Subject Matter Expert on SharePoint 2016/2013/2010  Ensured operational excellence by supporting day to day SharePoint administration requirements and immediately resolving any outagein On-Prem, SharePoint Online and Office 365 (O365) environments  Reduced risks by monitoringSharePoint farms, servers and logs  Performed high level maintenance of SQL Servers and troubleshooted issues on various versions of SQL 2016/2012/2008  Improved knowledge sharing and documentation within team by building SOPs, troubleshooting documentations and farm architecture diagrams using MS Visio  Saved costs by reviewing and providing feedback about 3rd part applications which could benefit SharePoint administration/migration. This helped in selecting the best tools with more features  Deployed and administered 3rd party tools for SharePoint like DocAve, Nintex, Extranet Collaboration Manager, SPDockit, DocuSign.  Ensured 100% customer satisfaction by resolving Incidents, Problems within SLA and completing service and change requests on schedule

Aashish Khamkar, 973-629-2491, [email protected]  Was handpicked for driving several project with successful implementation. Migration of sites from SP2010 to 2013, upgradation of farms, extranet sites migration to name a few  Effectively managed time while working infast paced environment by prioritizing issues based on environment, high profile customer requests, outages, project timelines etc.  Mentored team members on technical issues and updates related to quality processes  Addressed issues faced by other teammates by conducting weekly meetings  Increased platform availability by doing created Root Cause Analysis (RCA) and remediating them

Customer: Vantiv (Fifth Third Bank) PuneMH, India SharePoint Administrator Jun 2010–Oct 2013  Built and configured Enterprise Class SP2010 Farms  Improved resource utilization and performance by monitoring services and SP services  Ensured platform security by communicating, implementing and enforcing information security policy and detecting unauthorized access usage and fixing it  Increased Platform availability by making services designing highly available topology of SharePoint services  Deployed Project Server 2010, created Project Server Web App Instances.  Rebuilt search service in PROD farm catastrophic failure with zero impact on end users  Enhanced load distribution by adding new servers to the farm  Migrated sites from SharePoint Foundation 2010 to SharePoint Server 2010 Farm.  Shared knowledge by created SOPs, Infrastructure Diagrams and Build Documents  Offshore SPOC for Project Server Support  Provided operational and administration support – monitoring, backup-restores, health checks, designed sites etc  Configured SharePoint sites using Out of the Box functionality and SharePoint Designer  Performed Incident and Change Management as part of routine operational activities

Micron Technologies Pune MH, India SharePoint AdministratorNov 2009 - Jun 2010  Worked on Incidents raised by the corporate clients regarding day to day issues with relevant SharePoint sites on Priority basis  Resolved the issues as per the SLA using BMC Remedy  Installed, configured and administered MOSS 2007  Managed users’ access to the Portal Site  Built MOSS Sites from OOB templates  Troubleshooted issues with sites not working by checking logs  Monitored backup process to ensure backups were working (using DPM)  Resolved Second Level SharePoint issues as per the SLA  Coordinated with Site Collection Administrators regarding user access permissions  Provided On Call support on weekends for Priority 1 cases Aashish Khamkar, 973-629-2491, [email protected] Customer: United Parcel Service (UPS) Pune MH, India 3rd Tier Application (Worldship) Support Jun 2009 - Oct 2010  Was IBM team lead for the application and was single point of contact for all the technical discussions with the client  Work involved troubleshooting errors arising out of database corruption and install failures  Handled incidents related to application functionalities, bugs etc.  Escalated the defects to the application developers for them to be fixed in the next version

Customer: Statoil Hydro BangaloreKA, India Application Packaging and Windows Server Administrator Sep 2008 - May 2009  Customized Applications using Wise Package Studio as per client needs. Worked on ITIL framework  Provided end to end 2nd and 3rd level technical support on applications to the end user for any issues or errors arising after packaging  Created Knowledgebase for procedures and resolutions provided to the users for future reference  Worked as a Sr. Remote Support Specialist/User Administrator and taking care of all the IT Service desk needs  User ID/access management in DBs and AD

IBM Global Process Services Pune MH, India SME, Tech Lead Customer: Hewlett-Peckard (Hp)Dec2005 - Sep 2008  Provided technical support for Hp desktop and media centre computers for hardware and software issues in windows Xp and windows vista operating systems for complete North America Region  Was escalation supervisor for the tech support team which included attending to escalations centering customer satisfaction  Conducted every day huddles with the team and give updates about any changes or developments regarding Hp desktop support  Monitored calls weekly on quality parameters for the agents and gave them feedback  Improved team CSAT scores by providing excellent customer service to non-technical users and high first time resolution rate  Attended weekly review meetings with the higher management to discuss team performance and the plan of action for the coming weeks  Submitted hardware dispatches in case of hardware failure

Aashish Khamkar, 973-629-2491, [email protected] EDUCATION GSS College, Karnataka University Dharwad Belgaum, KA, India Bachelor of Science – B.Sc. June 2001 – July 2004

CERTIFICATIONS Present  MCP - Advanced Solutions of Microsoft SharePoint Server 2013 (70-332)  MCP - Core Solutions of Microsoft SharePoint Server 2013 (70-331)  MCITP - SharePoint Server 2010 Administration (70-668)  MCTS - SharePoint Server 2010 Configuration (70-667)

Aashish Khamkar, 973-629-2491, [email protected]