Mainstream Housing Incorporated Tenant Hand Book Terms and Conditions 180 E. 18Th Avenue

Mainstream Housing Incorporated

Tenant Hand Book Terms and Conditions

180 E. 18th Avenue Eugene, OR 97401 Property Manager: 541-554-7797 Office Phone: 541-484-4868 Revised: March 2010

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 2

Residential Tenant Guide

WELCOME

Mainstream Housing’s mission is to support quality, affordable housing options for low income individuals and individuals with developmental disabilities. This handbook has been compiled to familiarize you with policies and procedures of Mainstream Housing’s apartment buildings. Please read this handbook carefully and use it for reference when future situations and questions arise. All residents are required to abide by the outline procedures and suggestions in order to maintain the highest quality of living for all those residents residing in Mainstream units. It is only with the cooperation of each and every resident that this goal can be achieved. Whenever a problem arises that can be taken care of during normal office hours, whether a matter of rent, repairs or information, contact the On-Site Manager. If s/he is not available, phone the Mainstream Housing office at (541) 484-4868 or the Resident Services Coordinator at (541) 554-7797. Mainstream Housing office hours are Monday through Thursday 8 a.m. to 5:00 p.m.

*The owner reserves the right to amend or supplement policies and procedures contained in this document after giving reasonable notice to the tenants. All City, County, State and Federal Laws apply to each tenant living in this complex and their guest(s). Other acts of conduct that are illegal or against the laws of the State of Oregon, or in conflict with the policy and regulations of this apartment complex will be considered cause for eviction.

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 3 TABLE OF CONTENTS

 Moving In… o Utilities…5 o Mail and Deliveries…5 o Moving Day…5 o Keys/Locks…5 o Security Deposit…5 o Renters Insurance…6

 Payment of Rent… o Rent Payment...6 o Returned Checks…6

 Lease Agreement… o Lease Information…7 o Commercial Activities…7 o Recertification…7 o Violations…7-8 o Early Termination of Lease…8 o Subletting…8-9 o Roommate Change and Additions…9 o Guests…9

 Maintenance Services… o Inspections and Repair Calls...9-10 o Appliances…10 o Electrical…10 o Windows and Screens…10 o Plumbing…10-11 o Lockouts…11 o Extermination...11

 Safety and Security… o Emergencies…11 o Smoke Detectors…11 o Smoking Policy…12 o Front Gate Security System…12

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 4 o General Security Guidelines…12 o Grills and Flammable Materials…12 o Guns…12 o Fireworks…12 o Possession of Alcohol…13 o Drug-Free Housing…13

 Community Rules and Regulations… o General Upkeep…13 o Air Conditioning…14 o Vehicles…14 o Parking…14 o Pet Policy…14 o Garbage and Recycling…15 o Common Areas and Stairwells…15 o Alterations and Complex Appearance…15 o Privacy…16 o Noise…16 o Laundry Room…16 o Floors…17

 Black Organic Material… o Humidity…17 o Ventilation…17 o Cleaning Recommended by the Environmental Protection Agency…17

 Moving Out… o Utilities…18 o Mail and Deliveries…18 o Moving Day…18 o Keys/Locks…18 o Security Deposit…18 o Abandoned Property...18

MOVING IN

Utilities  Prior to moving in, please contact the appropriate utility companies to set up accounts in your own name(s) effective the first day of the lease or the date of the move-in, whichever is sooner.  Tenant(s) failure to maintain a utility account in their name is a violation of the Lease Agreement and is grounds for termination of the Lease Agreement.  To prevent physical damage to the property and plumbing system during cold weather, tenants need to maintain a minimum temperature of 55 degrees Fahrenheit, throughout the apartment.

Mail & Deliveries  In order to receive your mail promptly, you should notify the post office of your new of address as soon as possible.

Moving Day  Moving in or out of the apartment must be accomplished between the hours of 9:00 A.M. and 10:00 P.M. to minimize disturbances of other tenants.  Vehicles must remain in the parking area and are not permitted on the lawns, walkways or other access areas during the moving process. To minimize fire hazards and unwanted pests, flatten all cardboard cartons and boxes; put them in proper containers for recycling.

Keys/Locks  We have supplied one set of keys that go to the front door and to the mailbox assigned to you.  If you lose the keys to your apartment or mailbox you may purchase duplicate keys through the On-Site Manager.  Tenants are not permitted to change locks. If you want your lock changed, you may be charged and need to talk with the on-site manager.

Security Deposit  You are required to give Mainstream Housing a security deposit before moving into your apartment.  No charges may be made against this sum during your period of occupancy  After you vacate the property, Mainstream Housing will do an inspection and charge your Security Deposit for any cleaning, replacements, repair or damage to your apartment.  A final accounting will be sent to you in writing within thirty one (31) days of Mainstream Housing receiving the keys to your apartments.

Renters Insurance  Mainstream Housing encourages all residents to purchase renter’s insurance. Although Mainstream carries adequate insurance to protect the buildings and the property, this insurance does not provide coverage on your privately owned furnishings and valuables.  Mainstream Housing is not responsible for loss or damage to your household goods or vehicle(s) in the event of fire, water, electrical, or smoke damage, theft or other misfortune; nor are we responsible for loss or damage to property left in vehicles or elsewhere around the complex.

PAYMENT OF RENT Rent Payment  You have been advised of the amount of rent for your unit, which you are responsible to pay in full on a monthly basis. Rent is due on or before the first of each month.  Payments can be made in the form of a personal check, cashier’s check, certified bank check or money order. All checks or money orders should be made out to MHI.  Your rent must be received or postmarked by the fourth day of each month or will be subject to a late charge.  If rent is late, a late charge will be assessed as per your Lease Agreement. Due to Fair Housing non- discriminatory practices, no exceptions can be made.  No partial rent payments will be accepted.  The rent for your apartment includes the following services in quantity for normal family use: water, garbage collection and sewer disposal.

Returned Checks  If the bank, for any reason, returns your check, a fee will be charged.  Anyone who has a returned check may have to pay with a money order or cashiers check in the future.

LEASE AGREEMENT

Lease Information  Read your Lease Agreement carefully. It is for your protection and the protection of others.  The person(s) who signed the Lease Agreement, and those listed as legal tenants, are the only ones who will be allowed to reside permanently in the apartment.  Written notice is required from tenants if they will be away from their apartment for an extended period of time.

Commercial Activities  The unit must not be used for any other purpose than normal living  Commercial activities of any type are prohibited without written approval from Property Management. Childcare is prohibited at all times.

Recertification  Once a year we are required to ask for your most current ‘Proof of Income.’ Property Management will contact you to initiate this process.

Violations  It is Mainstream Housing’s goal to ensure the safety and comfort of all residents at Mainstream Housing apartments. Our response to Lease Violations will be as follows:

o Minor Violations: Behaviors creating a Minor Violation will result in a written or verbal warning. If a tenant receives a 3rd warning for a minor violation behavior, the recurring problem behavior will be considered a Major Violation and the tenant will receive a 30 day notice of eviction with cause* Examples of Minor Violations may include but is not limited to:  Missing appointments with Mainstream Housing staff  Parking violations  Unauthorized overnight guest(s)  Alcohol usage outside the apartment  Cluttering walkways, health and/or safety issues

o Major Violations: Behaviors creating major violations will result in a 30-day notice or eviction with cause*. Examples of Major Violations may include but is not limited to:  Not reporting maintenance and repairs that result in damage to apartment  Unauthorized pets or roommates

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 8  Tampering with smoke detector  Yelling, abusive behavior  Fire caused by neglect  Smoking inside apartment

o CRISES: Behaviors creating a crisis situation will result in a 24-hour notice of eviction. A 24- hour notice requires a tenant to be moved out of the apartment within 24 hours of receiving notice. Examples of Crisis Violations may include but is not limited to:  Threatening behaviors, actual or credible  Reckless endangerment  Arson  Any illegal behavior  Substantial damage to property

 *Eviction with a cause is the following: A notice that requires the tenant to vacate an apartment in 30- days unless within 14 days of the notice the tenant corrects the behavior and doesn’t repeat it. MHI will work with tenant(s) to devise a plan to help tenant(s) comply, or attend mediation and adhere to agreements resulting from mediation. When 30-day notice is given, tenant enters a 6-month probation period. If problem behavior does not reoccur, tenant returns to good standing after 6 months. If problem behavior reoccurs at any given time after 30-day notice with cause and before the 6-month probation period has passed, even if tenant has submitted a written plan or is attending mediation, a 10-day notice of eviction will be given.  All violations will be documented in the tenant file. Copies of written notices will go to the tenant and may go to case manager(s) (if one is assigned to the tenant).

Early Termination of Lease  We hope you remain a resident of Mainstream Housing indefinitely. However, we do realize that circumstances may require you to move before the end of your lease. Please review the following information regarding lease termination: o Your Lease Agreement requires a 30-day written ‘Notice of Intent to Vacate’. This notice is required in all cases, including death. o In the event of the death of a tenant, we will automatically assume a 30-day notice is in effect, as of the date of the tenant’s death. o Rent is due for the 30 days and must be paid. In the case of a deceased tenant, the Tenant’s Sponsor will be contacted and arrangements made to handle this situation.

Subletting  You are not to sublet or otherwise turn over your apartment to another person(s).

Roommate Changes and Additions

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 9  Occasionally situations or circumstances arise in which one or more roommates need to move in or out. Please review the following information regarding roommate changes: o Any new household member must complete the same pre-screening process as other tenants. o Any new household member must complete a Rental Application and submit it to the On-Site Manager to start the pre-screening process. o Within thirty (30) days of receipt of all pre-screening items, the Property Management will either:  Grant the addition by executing and delivering the tenant the Agreement, or:  Will refuse the addition and the proposed new household member will not be allowed to move in. Guests  Tenants must register their overnight guest(s) with the On-Site Manager by filling out the Overnight Guest form, located in the Laundry Room.  Please refer to the Overnight Guest form for specific rules and conditions.  Tenants are allowed to have 2 overnight guests per week, including weekends.  A person making reoccurring overnight visits can be considered an unauthorized person. This is a violation of the Lease Agreement and can lead to an eviction notice.  Tenant’s guest(s) are subject to the terms of the Lease Agreement, Tenant Handbook, Community Policies and Federal Regulations.  Residents will be held responsible for any disturbance or damage caused by their guest(s).  When the tenant is away, relatives or friends cannot stay in the unit without prior approval from the On- Site Manager.  Management reserves the right to ban any non-resident from the property.  Any guest(s) who violates rules, causes a disturbance, abuses (physically or verbally) another guest, resident, Mainstream Housing staff, or the property will be banned from the property at the Management’s discretion. Anyone banned from the property will be declared a trespasser. Future visits to the property by the guest(s) will result in an arrest by local law enforcement officers for illegal trespass.  Social gatherings by tenants and their guests are welcomed and encouraged. However, we don’t allow loud, boisterous, or generally objectionable behavior that interferes with the quiet enjoyment of other tenants.

MAINTENANCE SERVICES

Inspections and Repair Calls  Mainstream Housing takes pride in providing excellent service for you. It is important for all tenant(s) to immediately report all malfunctions of equipment as soon as possible. Routine maintenance requests may be made by the following method: o Filling out a maintenance request that is found in the laundry room and returning it to the On- Site Manager.

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 10 o All maintenance requests must be in writing, not verbal. o If you need help filling out the request form, the On-Site Manager or Resident Services Coordinator can assist you. o Maintenance Requests authorizes a Mainstream Housing Representative to make maintenance inspections and repairs during reasonable hours, whether you are home or not. Other inspection and repair calls are made as required after giving you reasonable and advance notice.  All normal maintenance is provided for the unit without cost. This includes plumbing, appliances and electrical systems. If the condition results from misuse or damage, the tenant will be charged.

 Inspections will be made at all apartments by a Mainstream Housing Representative on a quarterly basis (every three to four months). We will notify you ahead of time of the inspection by giving you a letter stating the date of the inspection.

Appliances  Each tenant is responsible for the care and use of each appliance and fixture in the apartment.  Tenants will be charged for the cost of repairs or the replacement of an appliance or fixture damaged by misuse, lack of proper care, or an act of negligence. Payment is due within thirty (30) days of receipt of an invoice for parts and repairs.  Please report any appliance or fixture that is not operating correctly to your On-Site Manager by filling out a Maintenance Request form.  No provided equipment and/or appliances may be removed from the apartment.

Electrical  Normal electrical repairs are furnished without cost on provided outlets and lights.  Overloading circuits by putting additional outlets on convenience plugs in your apartment may cause damage that you will be responsible for.  It is recommended that you turn off all small appliances and stove units when leaving your apartment for any reason.  All light bulbs will be operating when you move into your apartment. If a bulb burns out you are responsible for replacing it. The On-Site Manager will be happy to help you installing the new bulb if you ask.  In the interest of safety, we must insist that no portable heaters be used in your apartments.  Many apartments are heated by ceiling heat. It is prohibited to place any type of hook in the ceilings as it may damage the wires.

Windows and Screens  Window or screen breakage should be reported immediately by submitting a maintenance to the On-Site Manager.  The tenant will be held responsible for all such breakage and may be charged accordingly.

Plumbing

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 11  Please report all plumbing problems as soon as you notice them. It is the responsibility of the tenant to notify management of all water leaks (faucets, running water, toilets, etc.). If you have a leaky faucet, for example, it will be replaced without charge. There is charge however, on any stoppage, breakage, etc. resulting from your own negligence.  If you see any leakage on an outside water line, a prompt report to Management is essential.  To prevent plumbing problems, we ask that you not put food, paper, sanitary napkins, tampons, or other inappropriate items that may cause a plumbing issue into the toilet.  Please do not attempt to clear any drain in your apartment by using Acid, such as, Draino, etc. This causes damage to the pipes, as well as creating a hazardous condition for the plumber who comes in to clear the clog later.

Lockouts  Tenant(s) listed on the Lease Agreement are responsible to provide access to their apartment for their household members. When lockouts occur, the On-Site Manager can assist you when s/he is available. Multiple lockouts may result in a fee.

Extermination  A professional extermination company treats the buildings. Please notify the office if you do have a pest problem and we will schedule an appointment.  The cleanliness of the building is essential to avoid pest problems. We suggest prompt disposal of all brown paper grocery bags and cardboard boxes as they frequently contain insect nests.

SAFETY AND SECURITY

Emergencies  If there is an emergency call 911 and then contact the On-Site Manager immediately. If the On- Site Manager is not available, call and leave a message on their phone so they can return your call.  If there is a FIRE- LEAVE THE UNIT IMMEDIATELY! Do not go back inside for a forgotten item.

Smoke Detectors  Mainstream Housing will charge residents $250, per occurrence, for removing or tampering with a smoke detector.  Removing or tampering with a smoke alarm is punishable under Oregon Law (ORS 479) with fines up to $250 per occurrence.  Smoke detectors should be checked on a regular basis. If you are having problems with the operations of your smoke detector(s), please contact the On-Site Manager. This is for the safety and protection of you and other tenants in your building.

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 12  Smoke detectors require specific batteries so please contact the On-Site Manager to replace your smoke detector batteries.

Smoking Policy  Smoking is prohibited inside the units or outside while windows/doors are open. Please smoke outside and dispose of cigarette butts properly. Do not put out or discard cigarette butts on the walkways, stairs, and any part of any building or in the parking lots.

Front Gate Security Systems  Some complexes have an intercom system that allows communication and entry to building through a buzzer located within each apartment unit.  If your intercom is not working please contact the On-Site Manager.

General Security Guidelines  A little good sense and observance of basic safety rules will protect the property and your well-being. Be on guard, especially against fire, which may cost lives as well as property damage.  Keep matches and lighters out of reach of children at all times.  Be careful when you are cooking on the stove. Always remove cooling utensils from the burner and turn burners off before leaving the room, even for a moment.  Disconnect your iron when you stop ironing.  Do not put anything on top of the stove (i.e. bread, bags, rags, towels, etc.) other than your cooking utensils.  Lock all windows when you leave your apartment unattended.  Ask for identification from all utility and service personnel.  Soliciting inside the building is not allowed. Do not hesitate to ask someone to leave if they should gain entrance.  Keep doors locked at all times.  Do not place furniture or store combustible material near heaters and water heaters. There should be at least 36 inches around these appliances.

Grills and Flammable Materials  Flammable, combustible, or explosive fluid, material, chemical or substance is prohibited in your apartment.  It is a serious fire hazard to use any type of grill on anything connected to the building. This includes fire escapes, staircases and the roof. Ask the On-Site Manager where you can use a grill.

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 13  Use of firearms of any type, caliber or description as well as bows and arrows by tenant(s) or tenant’s guest(s) is prohibited by ordinance, as is the use of explosives.

Fireworks  Fireworks of any kind are prohibited at all times.

Possession of Alcohol  Possessing or drinking alcoholic beverages in your apartment is fine but we don’t allow open containers of alcohol or beer in the common areas, including the walkways in front of your apartment.

Drug-Free Housing  Tenant, any member of the tenant’s household, or a guest or other person under the tenant’s control shall not engage in criminal activity, including drug-related criminal activity, on or near project premises. “Drug-related criminal activity” means the illegal manufacture, sale, distribution, use or possession with intent to Section 102 of the Controlled Substances Act (21 U.S. C. 802).  Tenants, any member of tenant’s household, a guest or any person under the tenant’s control shall not engage in any act intended to facilitate criminal, including drug-related criminal activity, on or near project premises.  Tenant or members of the household will not permit the dwelling unit to be used for or to facilitate criminal activity, including drug-related criminal activity, regardless of whether the individual engaging in such activity is a member of the household or guest.  Tenant or members of the household will not engage in the manufacture, sale, or distribution of illegal drugs at any location, whether on or near project premises or otherwise.

Community Rules and Regulations

General Upkeep  In general, the upkeep of your apartment is your responsibility, while repairs to the structure or equipment are our responsibility. Mainstream Housing is responsible for normal wear and tear and will take care of the cost. However, damage caused by your carelessness, neglect or an accident, will be your responsibility and you will be charged.  Do not polish doors as the surface may be vinyl covered and will remain sticky and attract dirt. Use a damp cloth to wipe doors clean.  Spoiled food on countertops, floors and in the refrigerator is not permitted and should be disposed of in a sanitary manner. A strong lingering unpleasant odor in the kitchen is not permitted and should not occur if the kitchen is being kept clean and sanitary. The odor should be taken care of by the tenant as soon as possible.  Any pests such as roaches, mice, ants, etc. can be the result of poor housekeeping. Contact the On-site Manager immediately if you have pests in your apartment.

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 14  It is recommended that you wash down walls, countertops, cabinets and floors as well as clean the toilet, bathtub and sink regularly. Drapes, curtains and blinds should be cleaned regularly.  Cobwebs need to be cleaned from the ceilings, walls, cabinets, furniture, etc.  Mildew and dirt in window tracks and along/around windowsills are not permitted and need to be cleaned regularly.  Soiled and damp clothing piled in any room is not permitted and must be picked up.

Air Conditioning  No air conditioning unit may be installed without prior approval of the On-Site Manager. If for any reason the air conditioner causes an electrical problem, the tenant will have to remove it and is responsible for any damage caused.

Vehicles  All vehicles are to be maintained with legal license plates, vehicle registration, approved emission test (where applicable) and insurance as required by State Law.  Any vehicles within the boundaries of the property found to be in an inoperable condition or illegal to operate may be towed at the owner’s expense. Inoperable condition includes, but is not limited to flat or missing tire(s), mechanical problems (motor wont start, no brakes, etc.), or damage from a collision. Illegal to operate includes, but is not limited to a broken windshield or headlamp, no current registration, no current emission approval (if applicable) and no current license registration.  The storage of tenant/non-tenant vehicle(s) is strictly prohibited. If the vehicle(s) are not immediately removed they may be towed at the owner’s expense.  The repair of vehicles on apartment community property is strictly prohibited. Any vehicle deemed under repair and inoperable by management may be towed from the property after serving proper notice to the owner.  No vehicles with any fluid leaks will be allowed to park within the physical boundaries of the property at any time. Any vehicle with a fluid leak may be towed from the property at the owner’s expense immediately upon written notification from management.  Tenants are responsible for any vehicles their guests bring on the property.  Vehicles with loud mufflers or any other type of noisy mechanical attachment or effect may be towed from the property at the owner’s expense immediately upon receipt of a notification from management.  No vehicle may store any material, which constitutes a fire hazard or safety hazard.

Parking  Vehicles must be parked in specified areas only.  There is a limit to one car per apartment. Please speak to the On-Site Manger if you need to make arrangements for more than one parking spot. This will be up to the discretion of Property Management.

Pet Policy

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 15  Pets are allowed only with prior approval of Property Management. Tenant(s) must follow the rules and regulations set forth in the Pet Agreement. There is a pet deposit required before a pet is allowed on the premises.  All animals, including pets and companion service animals must be on a leash, pet carrier or a fenced area when outside your apartment and on any common area of Mainstream Housing property.  Pick up after your animal. All animal waste including dog waste, cat litter, cage shavings, etc. should be put in a plastic bag, tied off at the top of the bag and disposed of in the dumpster.

Garbage and Recycling  Proper and frequent disposal of trash and recyclables is necessary for the cleanliness of the building and the elimination of fire hazards, ants, etc. Please recycle as often as possible.  It is the basic responsibility of each tenant to keep the area around the garbage bins or cans clean and neat and to keep the bin lids down.  Computer monitors and TVs cannot be disposed of in Mainstream Housing garbage cans. Anyone who knowingly disposes of these items can be fined by Mainstream Housing.

Common Areas and Stairwells  We regularly clean the hallways, stairways, and other common areas both inside and outside the building. In an effort to maintain order and cleanliness, please report any damages or debris to the On- Site Manager.  Area around the stairways and stairwells is not a designated storage area and must be kept clean and free of all items. Please do not dump trash in these areas.  No one may play, ride bikes, roller skate, roller blade, skateboard, etc. in the stairwells, walkways or laundry facilities.  Throwing of any object (rocks, balls, etc.) is prohibited in and around common areas (including the parking lot) and stairwells.

Alterations and Complex Appearance  Please do not make any repairs or alterations to your apartment.  Do not hang, tape, nail or tack any items on interior or exterior doors.  Window coverings that have been provided for your apartment must remain in use unless Property Management authorizes changes. Sheets, blankets, aluminum foil, or other unapproved items are not acceptable for window coverings.  Windowsills should be kept free from all perishable items or anything that can cause damage to the surrounding areas.  No personal, seasonal, special use or unsightly items may be stored or displayed from your balcony, patio area or common entries.  No carpet or astro-turf may be placed on decks/porches. You may not build or make any additions to the deck/porch without written approval from Property Management. Decks/porches may not be used to store household items or garbage. No tarps or plastic may be tacked to the outside of the building or used to enclose the deck/porch.

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 16  You cannot make alterations or affix anything to any part of the building without talking to Property Management.  No awnings, radio antenna, television antenna, wires, satellite dishes or other projections are allowed in and/or about any part of the building and/or common area without prior written approval from Property Management.

Privacy  All tenants are entitled to privacy in their own apartments. Please be aware of each individual’s rights and respect the boundaries they set for their privacy.  Do not enter another tenant’s apartment for any reason unless you have permission from them to do so.

Noise  Walls are not completely soundproof so please be considerate of your neighbors at all times and avoid undue noise especially between the hours of 10:00 p.m. until 8:00 a.m.  Contact On-Site Manager with noise complaints and if the On-Site is not available and the noise is excessive and at such a level that is considered an emergency, call 911.  Residents may not make or allow their guests to make any noise that will disturb others. Residents are responsible for insuring that their guests or other occupants do not make disturbing noises  Door slamming, screaming, yelling, profanity, loud stereos, loud televisions and loud playing of musical instruments are all considered disturbing and will not be tolerated.  A tip for avoiding noise complaints: Avoid putting your stereo speakers directly on the floor or against the wall. Try putting them on foam rubber pads or on speaker stands, and keep the bass very low or off.

Laundry Room  Depending on the complex, there are coin operated washers and dryers for each tenant’s use in the laundry room.  A commercial company maintains the laundry machines and they are responsible for the operation and repair of their machines. If there are any problems with the washers or dryers, the name, address and telephone number of the commercial laundry company is posted on each laundry machine. Call that number and let them know what the problem is. There is no charge for this call.  If you see strangers in or around the laundry room, please notify the On-Site Manager immediately.  Use of the laundry facilities is at your own risk. It is recommended that you stay with your wash at all times, do not overload machines with too many clothes, do not put in too much laundry soap and please remove laundry from machines immediately upon completion. Do not dye fabrics, clothing or other belongings in the machine.  Mainstream Housing is not responsible for missing or stolen clothing or other personal belongings, lost money due to a faulty machine, or any loss or damage to your clothing caused by the operation of the machines.

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 17  Do not prop the doors open to the laundry rooms. Freezing weather will cause damage and/or malfunction of the machines, plumbing and/or facility.  All trash, lint and/or boxes should be properly disposed of in the waste receptacles provided in the laundry facility.  No type of laundry equipment is to be installed or operated in your apartment unless it is already provided.

Floors  Your floor covering is vinyl, carpet and/or hardwood flooring. Bleach of any kind should never be used on any type of floor covering. When waxing vinyl, use only a water emulsion self-polishing wax. Avoid solvent base waxes. Waxes and cleaners used that are not recommended for the flooring and cause damage is your responsibility.  Do not fasten anything to the floor or carpeting.  If you use a throw rug over these floors, it is recommended that tenants use a non-skid back for your safety. Some rugs cause the floor to turn yellow. If this happens, you are responsible for the damage.  Some residents may be required to professionally clean their carpets during their residency. It is recommended that all residents have their carpets professionally cleaned on an annual basis.  If something spills on your carpet, it is recommended that you do the following: o Blot up the spill with a clean towel, working from the outside of the spill into the middle. This will stop the spreading of the spill. o If there is a stain on the carpet, use a mild solution of water and soap. Do not drench this area. Use a dampened cloth, working from the outside to the center of the stain area. o If a stain still appears after the carpet is dried, it is your responsibility to have the carpet cleaned.

Black Organic Material

Humidity  Use bathroom fans during and for 30 minutes after bathing or showering.  Use the fan above your stove whenever cooking. If you don’t have a stove fan, open a window.  Cover your fish tanks.  Do not keep an excessive number of houseplants.

Ventilation  Open multiple windows at least twice a week for one hour to allow for cross ventilation of the apartment.  Allow at least 1 inch between furniture and walls to aid ventilation.  Open closet doors to allow ventilation

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 18 Cleaning Recommended by the Environmental Protection Agency (EPA)  Black organic material growth can be removed with commercial cleaning products or a weak solution (one cup bleach in one gallon of water). Wear gloves during cleanup and be careful not to spread the spores. Sensitive people who have to clean up black organic material should wear a tight fitting facemask  Notify On-site Manager immediately if you have attempted to clean the black organic material and it reappears quickly, if you were not able to remove it or if you have excess moisture problems.

MOVING OUT Utilities  Please contact the utility companies to disconnect your services effective the end of the lease date.

Mail and Deliveries  Please leave a forwarding address with Mainstream Housing.

Moving Day  Moving in or out of the apartment must be accomplished between the hours of 9:00 A.M. and 10:00 P.M. to minimize disturbances of other tenants.  Vehicles must remain in the parking area and are not permitted on the lawns, walkways or other access areas during the moving process.  To minimize fire hazards and unwanted pests, flatten all cardboard cartons and boxes; put them in proper containers for recycling.  Upon termination of your lease, it is your responsibility to restore the apartment to its original condition to prevent any charges to your security deposit.  During the last 30 days of your residency, we may be showing the apartment to prospective residents. We will always try to advise you in advance that we will be showing your apartment.

Keys/Locks  Your keys must be returned to the On-Site Manager by 5 p.m. on the day you vacate your apartment or rent may be charged for an additional day. If you do not return your keys, part of your security deposit may be used to replace the locks.

Security Deposit  After you vacate the property, Mainstream Housing will do an inspection and charge your Security Deposit for any cleaning, replacements, repair or damage to your apartment.  A final accounting will be sent to you in writing within thirty one (31) days of Mainstream Housing receiving the keys to your apartments.

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010 19 Abandoned Property  At the termination of the lease, residents must remove all personal property. Any property not removed shall be considered abandoned and the Management may dispose of it.  Residents will be charged for the disposal of any personal property. For example: If you leave a sofa, it could cost you up to $300 to remove.

I have received the Tenant Handbook and reviewed the following items with Property Management:

Item: Initial(s):

 Renters Insurance ______

 Recertification ______

 Violations ______

 Guest and Visitors ______

 Quarterly Inspection ______

 Repairs and Maintenance ______

 Smoke Detectors ______

 Smoking Policy ______

 Alcohol ______

 Drug-Free Housing ______

 Pet Agreement ______

 Black Organic Material ______

I have read the Tenant Handbook and I (we) agree to abide by all the rules and regulations and any changes or additions that may occur in the future.

______Signature of Tenant Apartment # Date Signed

S:/Forms/Property Management/Aquarius Apartments – Tenant Handbook Revised March, 2010