SECTION: Estates and Facilities Section

JOB DESCRIPTION

JOB TITLE: Cleaning Operative SECTION: Estates and Facilities Section SCALE POINT RANGE: £7.65 per hour RESPONSIBLE TO: Cleaning Supervisor

Duties

1. To vacuum all carpeted areas.

2. To brush, mop and deck scrub non carpeted areas including stairs, landings, kitchen and toilet areas as directed.

3. To use scrubber/drier machine as instructed.

4. To use polisher machine as instructed.

5. To damp wipe and dust window sills.

6. To damp wipe, dust and polish furniture.

7. To clean pc screens.

8. To empty waste paper bins daily.

9. To clean sinks, toilets and shower areas and spray and wipe all hand contact surfaces daily.

10. To spray and wipe walls up to 3 metres.

11. To damp wipe doors.

12. To clean computer screens in public use.

13. To clean door glass and mirrors.

14. To burnish bright work.

15. To carry out specific spring cleaning duties as directed by the cleaning supervisor.

March 2014 This list of duties is not intended to be exhaustive but simply highlights a number of the major tasks of the post. The post holder may be required to undertake additional duties which might reasonably be expected of him/her and which form part of the function of the post.

March 2014 Person Specification

Customer Service – Level 1

 Takes active steps to review and improve customer/student services

 Works with customers/students to gain insight into their needs

 Communicates a vision of future service improvements and modernisation

 Ensures equality policies and practices are followed when dealing with customers/students

 Responds to complaints and feedback to improve customer service delivery

 Create an environment which enables staff to provide a good customer/student service

 Continually monitors and review processes to maintain an excellent customer service

 Implements customer feedback systems and respond to findings

Team Working – Level 1

 Contributes fully to the activities of the team

 Is polite and courteous to colleagues, customers and students

 Works effectively with colleagues inside and outside the team  Actively seeks to help others

 Understands their role and can also step in and help out other team members when necessary

 Is supportive of colleagues

 Resolves conflict constructively

Personal summary

No qualifications required. Experience in provision of cleaning services preferred.

March 2014 KEY TERMS AND CONDITIONS OF EMPLOYMENT

HOURS OF WORK Monday to Thursday 3.00pm – 6.00pm Friday 2.00pm – 6.00pm

SALARY The appointment will be on the living wage allowance which is currently £7.65 per hour.

LOCATION The position will be based at the main site in Thurso,

PENSION You may be entitled to join the Local Government Superannuation Scheme. Further details are available on appointment.

ANNUAL LEAVE/ PUBLIC You are employed on a term-time contract and will HOLIDAYS not be required during college holidays. You will however qualify for a pro-rata holiday entitlement inclusive of public holidays.

REFERENCES/ MEDICAL ASSESSMENT/ PVG CHECK For external candidates appointment will be subject to references, PVG check and a medical assessment, all of which will be taken up after an offer has been made.

The North Highland College, an equal opportunities employer, is a registered charity which exists to provide Further and Higher Education.

March 2014