Position Description

Position: Systems Administrator

Purpose of Position The IT Systems Administrator is responsible for supporting Careerforce’s information technology systems including telecommunications systems and facilities. This includes supporting the senior engineers to maintain the technical infrastructure; ensure best practice operational processes are in place and adhered to; provide recommendations on improvements to technical delivery; recommend changes to policy and procedure; and drive efficiencies through optimisation and automation.

Reporting Relationships Reports to: Manager Digital Capability and Systems Direct Reports: None

Delegated Authority Financial Work within the budgets delegated by the Manager Digital Capability and Systems Other None

External Relationships Internal Relationships Committees/Groups o IT hardware and software o Careerforce managers, providers staff, contractors and o Service providers consultants.

Careerforce Key Result General Activities Performance Measures Area Corporate responsibilities  Contribute to strategic  All identified tasks/areas of and annual plans. responsibility are performed  Proactively contribute to in an effective and pro-active Careerforce’s overall manner. achievement of key  Evidence of contributions to strategic priorities, annual meeting key strategic goals plan targets, compliance and annual targets to agreed requirements and quality standards and timeframes. systems.  Risk management plans and  Identify risks and activities are developed and impacts, and identify, implemented. implement and review  Evidence of pro-active solutions within areas of contribution to supporting responsibility. the vision, values and  Attend and participate culture. in relevant meetings and  All relevant compliance training days, and provide issues, policies and input and collegial support

August 2017 – Systems Administrator 1 Position Description

to colleagues. procedures are upheld and  Prepare audience- implemented. appropriate internal and  Project responsibilities are external communications successfully discharged. and reports.  Manage resources effectively and efficiently.  Uphold and implement relevant and required policies, procedures and systems.  Lead and participate in project development.

Position Key Result Specific Activities Performance Measures Area Systems  Support and maintain server and  The integrity, safety and workstation environments (including security of IT operating all attached devices), software systems within applications and other technology. Careerforce are  Configure and support wired, maintained always. wireless and general networking.  All IT-related problems  Configure, install, support and and issues are attended to maintain remote access and resolved within technologies. reasonable timeframes.  Configure and maintain all  Positive staff feedback. telecommunications equipment.  Accurate audit data.  Ensure that repair and maintenance  IS Manager is kept up to of equipment is carried out as date with systems issues scheduled. and updates.  Ensure that backup procedures are followed.  Help develop and Implement business continuation and DR plans where appropriate.  Maintain up-to-date documentation on systems and processes.  Manage communications including e-mail and intranet. Support  Administer Careerforce IT  All IT-related problems systems and liaise with computer and issues are attended to system and telecommunications and resolved within suppliers and service providers as reasonable timeframes.  Ensure that effective provision of  Positive staff feedback. IT support is in place for users.  Effective staff  Log and maintain accurate 2 Position Description

support call logs; monitor trends in training/support is support requests; and initiate evidenced throughout the training as required. organisation.  Actively foster customer focused  Positive relationships responses and support enabling are developed and users to become more independent. maintained with  Develop and maintain effective Careerforce clients and working relationships throughout stakeholders. Careerforce and with Careerforce’s stakeholders and clients. Training  Assess IT training needs across the  Training needs are entire organisation. identified; and  Plan and deliver effective and appropriate provisions for responsive user training which meets training are put in place. organisational and individual learner needs.  Ensure training assists staff to develop their skills and become more independent and self- sufficient, with the technology needed to support them in their roles. Planning  Consider user/client needs as  Staff are fully consulted primary considerations when and engaged when planning. planning new initiatives or  Plan and oversee the installation of projects. new and upgraded software and  IT-related projects are hardware systems as needed. planned and implemented  Support the investigation of existing to high levels of machine operations and expansion accountability; all agreed of facilities and applications. goals and outcomes are  Evaluate and trial/implement met. identified solutions where  Informed and serviceable appropriate. recommendations are  Recommend and enforce IT policies made that will assist and best practice. Careerforce to achieve its  Apply best practice risk management key goals. procedures to all activities and  Strategies are in place to projects. eliminate, isolate or  Drive and manage projects from minimise risk in areas initiation to timely completion within scope of including specification, planning responsibility. (including contingency), business continuance and scheduling

August 2017 – Systems Administrator 3 Position Description

resources, implementation, documentation and user training. Health and Safety  Act responsibly and proactively as required by current health and safety legislation and by: o Identifying and reporting new hazards and incidents and accidents through the HRSS (System we report into) o Undertaking health and safety training as required by management o Responding appropriately to emergency management and evacuations

Person Essential Desirable Specification Education,  An appropriate qualification or have a  A tertiary level qualification qualifications, minimum of 3 years’ on the job in ICT or a closely related training experience. subject area.  ICT professional affiliation Knowledge and  Systems administration support within  Skype for Business experience a medium sized, with a complex  Project enterprise environment. management/support  Microsoft desktop products, TCP/IP and experience in an education general LAN/WAN topologies. and training, or work-based  A working knowledge of wired and learning environment. wireless networking.  Smart Phones  Supporting local and remote users. Skills  MS Office Suite of products.  Understanding of Te Tiriti o  Windows Server and desktop operating Waitangi. systems.  PowerShell scripting  Group policy  Microsoft Deployment  AD Toolkit  Developing and delivering training.  Intune/Wsus or other patch  Trouble shooting and problem solving management platform skills (people and technical).  Office 365 support  Good Oral and written communication experience skills.  Microsoft Exchange support  Time management skills.  Anti-Spam/email security  DNS support experience.

4 Position Description

 DHCP Attributes  SURE attitude  Self-motivated and able to work independently.  Customer focused and able to relate well to all types of people.  Flexible and responsive.  Patient and able to cover the same issue with different people.  Displays high ethical standards and is able to keep information strictly confidential.  Able to work under pressure, meet deadlines and handle multiple tasks.  Able to use initiative effectively.  Accurate and pays attention to detail.  High energy, “can-do” attitude.

Demonstrated competencies Kaitiakitanga - Commitment to Achievement: Displays personal commitment to excellence and focuses on attaining team goals and objectives. Upholds responsibilities and is constantly and consistently a Honesty and Integrity: Models the highest standards of personal, professional and organisational behaviour to ensure a politically impartial and trustworthy Careerforce, and always operates with transparency, fairness, and integrity. Manaakitanga – Emotional Intelligence: Demonstrates respect for self and others; uses appropriate interpersonal styles with peers, colleagues, and clients to achieve business goals; modifies behaviour to situations and people involved. Intellectual Capability: Applies an intellectual process which demonstrates an ability to quickly grasp and assess ideas to arrive at well-reasoned solutions that take immediate and longer-term consequences into account. Teamwork/Collaboration: Works effectively with others to accomplish organisational goals, taking actions that respect the needs and contributions of others, putting team objectives ahead of personal objectives as appropriate. Client Focus: Dedicated to meeting the expectations and requirements of internal and external clients; committed to ascertaining clients’ needs and continuously improving products and services to meet them; provides timely and accurate information to clients; establishes and maintains effective relationships with clients and gains their trust and respect. Kotahitanga - Building and Sustaining Relationships: Builds strong working relationships and alliances, both internally and externally, to capitalise on business opportunities and collaboratively achieve business goals. Change Agility: Flexible and adaptable to change; maintains effectiveness when experiencing changes in work tasks/environment; adjusts to work within new work structures, processes, requirements and cultures. Effective Communication: Clear and effective two-way communication with a wide range of people and in all situations, in order to explain, persuade, convince and influence others.

August 2017 – Systems Administrator 5 Position Description

Functional/Technical Skills: Has the functional and technical knowledge and skills to deliver on role requirements at a high level of accomplishment; keeps up to date with developments and trends in field of expertise.

Variation of Duties Duties and responsibilities described above should not be construed as a complete and exhaustive list as it is not the intention to limit in any way the scope or functions of this position. Duties and responsibilities can be amended from time to time either by addition, deletion or straight amendment by the CEO to meet any changing conditions as to examine or provide information on any specific project or circumstance.

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