Mike Zuccato S Seller S Guide

RE/MAX Realty Services Inc. Seller’s Guide

What Happens Next?

1. Your listing will be on the Toronto MLS system shortly. 2. Appointments may start within 1-2 days. 3. My photographer will call you to make an appointment to photograph your home. 4. Once I have received the feature sheets my photographer, will drop them off to your home and the photos will be updated on my web site. 5. Advertising will begin in the newspapers within ten days. 6. You will receive your first Listing report from me in seven days.

Types of Appointments

Showing – This is when an Associate brings a customer with them to see your home. Inspection – This is when an Associate comes to see your home without a client. They are usually coming to see if your home meets the criteria of their Buyer. It is a good sign when an Associate inspects your home and then shows it.

Appointment Procedures

. All appointments are booked and documented through my office. . When an Associate wants to make an appointment, they will call our office and request a date and time. . Our customer service staff will then attempt to contact you. . If you cannot be reached, a message will be left on your answering machine with the details of the appointment and the lockbox details will be released to the Associate. . If no one will be home during the appointment, the customer service staff will page the lockbox details to the Associate who requested an appointment. . If there will be someone home during the appointment, our customer service staff will call back the Associate, and tell them to “go direct”. Please be sure that if you inform the customer service staff that someone will be home, that someone will actually be home. We do not release the lockbox details if someone will be home. If you decide to go out instead, please call the Appointment Desk at my office and instruct them to release the lockbox details to the showing Associate, otherwise they will be unable to show your home. . The Associate will be given any specific instructions about your home if required. i.e.: Do not let the cat out. . When an Associate arrives at your home they will identify themselves with their business card. For your safety, under no circumstances should you allow an Associate, or anyone else, to enter your home, without making an appointment through my office or myself. . If you feel like a break, or there is a family function, contact my office and let the customer service staff know that there will be no appointments allowed on that day. Preparing for an appointment

. First impressions last forever. The front yard and entranceways should look immaculate. . Ensure your home is tidy and clean, and free of any strong cooking odours. . Ensure that all small valuables (such as jewelery) have been put away. . Soft music, scented candles, a fire (winter months) or pleasant cooking, all contribute to producing an atmosphere that will subconsciously make your home more enjoyable. . Open all window coverings and turn on all necessary lights to make your home as bright as possible. This also helps the Associates so that they do not have to try to find light switches. . Winter – keep your driveway and walkways free of ice and snow. . Summer – keep your grass cut, trimmed and weed free. . It is best if you are not in the home while there is a showing. Buyers feel more comfortable as they will be able to openly discuss your home with their Associate. . If you are unable to leave, then stay inside while the Buyer is looking around the yard, and go outside while they are looking around your home. Do not follow them around. Let the Associate show their clients your home. . If you are asked a question, it is fine to answer, but just answer the question. You can seriously jeopardize your position by giving away too much information. For example, if you were asked, “why are you moving?”, and you said that you have purchased a larger home, you can bet that if that Buyer brought you an offer, it would come much lower than if they did not know that you had purchased. What you say can cost you thousands of dollars; this is why it is best not to be home.

After an appointment

. Throw away any business cards that Associates have left behind. We do not want prospective Buyers to know how many people have been going through your home. My Listing Report will let you know who has been through your home.

All of these points will help you to receive top dollar for your home, and will only cost you some time and effort.