Associate Desktop Support Technician

Associate Desktop Support Technician Functions and Duties  Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers  Assisting office workers with desktop/notebook systems.  Providing computer support on both software and hardware.  Testing of computers and ensuring that computer systems are functioning properly.  Physical setup of computers and software installations.  Individual assessments of computer systems to identify problem(s).  Maintenance and upgrading of computer systems.  Networking and connecting computers within the organization.  Orienting new staff on how to use computer hardware and software.  Maintain excellent communication with all end users and other members of the technology department.  Document issue resolution using the help desk ticketing system.  Troubleshooting routine problems and maintenance of systems.  Maintaining other computer peripheral devices such as printers and solving problems if they arise.  Coordination of computer maintenance with other Network Operations staff.  Performs hardware diagnostics and coordinates repairs.  Carrying out other duties as requested by management. Includes moves/furniture assembly & lightweight facility maintenance as needed. Competencies  Ability to clearly communicate technical concepts to non-technical people  Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures  Ability to multi-task in a fast-paced environment  Ability to work with minimal supervision.  Excellent communication skills.  Customer service oriented.  Able to lift 50-75lbs. Education / Experience  Coursework in MIS/IT a plus.  A+ Certification required.  MCDST a plus.  Setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows(7, XP, and Mac OS)  Experience with Microsoft Office 2007 and/or 2010  Troubleshooting Windows and Mac OS desktops and notebooks, as well as iOS and Android devices, in a networked environment.  Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)  Minor knowledge of PBX systems Salary Contract position - $15.00 per hour.