One to One Advisor

Job Description

One to One Advisor

Due to continued expansion, 3fivetwo Healthcare is creating a number of new opportunities within the Group. The 3fivetwo Healthcare Group has an already established reputation for offering the very best in private healthcare.

We are seeking to develop our outpatient services and are currently recruiting for an experienced individual to help move the business forward. This is an excellent permanent opportunity with an established business and would suit an experienced advisor with experience from the healthcare sector.

This is a new role that will require commitment and dedication. The role will be based at several locations in the Belfast area as the successful candidate will be required to travel between company locations and outside businesses as and when required.

Location Multi Site

Hours 37.5 hours

Responsible to Outpatient Services Manager

Job Summary:

The objective of the One2One Service is to promote and provide high quality information to persons seeking information on all services within the 3fivetwo Group. To be responsive and discrete to individual needs and to ensure every effort is made so that all enquiries are dealt with to an exceptionally high standard from beginning to end.

Key Areas of Responsibility:

Cosmetic Surgery

*Manage, record and book all surgical cosmetic enquires including Bariatric and Vascular via telephone, e- mail and web. *To be available to work alongside all Consultant lead clinics where cosmetic patients are booked to meet and greet potential patients following consultation. (Possible evening and weekend clinics) *Actively follow cosmetic enquiries through to procedure booking stage to achieve KPI. *Personally follow up on all post-operative cosmetic patients. *Provide a weekly outcome report to Operations Director with all cosmetic activity for that week. *To actively work with the Sales and Marketing Teams to grow and develop Private Cosmetic Services within Kingsbridge Private Hospital

One2One / Concierge

*To personally manage and follow-up on any enquiries relating to Personal Health Screening packages (Inc. Sleep, Head, & Heart Clinic) and Ante-Natal Packages (Inc. Consultant lead and 3fivetwo Packages) *Provide Support to the Private Booking Team to deal with any enquiries that are above their knowledge/skillset. *To manage your own booking clinic on CRM. *To be available Mon- Fri (9am – 5pm) for face to face consultations with prospective patients at any 3fivetwo facility. *To arrange site tours at any 3fivetwo facility for visitors/potential patients when required. *To be a strong link between all groups to help with enquires between Origin, Cosmetech, Optique & H3 Insurance, 3fivetwo & Kingsbridge.

The above list is not exhaustive and additional / alternative tasks may be required from time to time as directed

Person Specification

Factor Essential Desirable

Experience & -5 GCSE grades A-C including Maths and English or -Knowledge of Qualifications Equivalent medical terminology -Evidence of experience in the full MS Suite including Word -Keen interest in and Excel cosmetic surgery -Understanding of the Data Protection Act and importance of confidentiality -Good attention to detail -An eye for accuracy when dealing with patient records -Understand the role of teamwork in providing quality service -Ability to work on own initiative -Demonstrate ability to problem solve -Highly organised and able to prioritise tasks -Confidence in your ability to deal with changing deadlines -Commitment to on-going development -Motivated and enthusiastic

Personal Attributes Excellent interpersonal and customer facing skills Strong communication skills, both written and verbal Strong negotiation skills Ability to relate to staff at all levels Tact and diplomacy Experience of working from own initiative Ability to work accurately with attention to detail Ability to encourage and motivate people enthusiastically Commitment to ongoing development Business acumen To apply, please complete an application & monitoring form and return to: [email protected]