Oadby and Wigston Borough Council s1

OADBY AND WIGSTON BOROUGH COUNCIL

JOB DESCRIPTION

POST TITLE: Senior Revenues Officer POST NO: TBC GRADE: Band 6 SCP 26-29 DEPARTMENT: Revenues and Benefits SERVICE AREA: Customer Services RESPONSIBLE TO: Revenues Team Leader RESPONSIBLE 4 x Revenues Officers FOR: Visiting Officer

JOB CONTEXT:

1. To supervise and support the Revenues Team to ensure the timely and efficient handling of service requests and the prompt and efficient billing and collection of Council Tax and Business Rates and property inspections. 2. To develop individual staff and team performance through training and performance management. 3. Work in line with the Council’s Vision and Values to promote a culture which aims to deliver a high standard of service by working together to exceed our customer expectations.

MAIN DUTIES AND RESPONSIBILITIES:

1. To supervise and develop an enthusiastic and committed team who are dealing with all aspects relating to the billing and recovery of Council Tax and Business Rates and contributing to the achievement of the council’s priorities.

2. Support the Revenues Team Leader in the setting of targets, and the monitoring of performance ensuring any downturn in performance is quickly identified and reported with recommendations for improvement. 3. Supervise billing and collection processes, ensuring that relevant actions are implemented promptly to ensure efficient and effective collection of revenue; providing guidance to staff as required. 4. Ensure staff are suitably trained, supported and up to date with changes in legislation to accurately update Council Tax and Business Rates records and IT systems. 5. To interpret council tax and business rates legislation and provide assistance and guidance to the team on a range of council tax and business rates queries. 6. Identify weaknesses in business processes and make recommendations for improvements to the Revenues Team Leader. 7. Deal with complex council tax and business rates cases, complaints from customers and other relevant contacts. 8. Monitor and review day-to-day processes and workload within the team to ensure information is logged, updated and stored accurately and in line with the Data Protection Act and other statutory requirements. 9. Draft and implement an annual timetable of reviews of Council Tax and Business Rates discounts and exemptions. 10.Carry out staff inductions, probationary reviews, 121s and annual appraisals, to promote continuous development within the team. 11.Manage sickness absence for the team in accordance with corporate policy. 12. Participate in the recruitment of staff. 13.Promote a culture that prevents, deters and detects fraud and error.

RESPONSIBILITY FOR RESOURCES:

1. The post holder will be required to ensure that any data systems under his/her control are kept secure and properly managed.

KEY FUNCTIONAL LINKS WITH:

Internal: All employees of the Council and Elected Members.

External: Residents of the Borough the General Public, other Local Authorities, external suppliers and consultants, and other external bodies, partnerships and organisations as required.

WORKING CONDITIONS & ENVIRONMENT

1. The post is situated within the Main Council Offices at Station Road, Wigston. However you may be required to work from other sites and places within the Borough where your professional attendance is required.

2. The post holder will be required to make an annual declaration in respect of interests in the Borough.

ADDITIONAL REQUIREMENTS 1. This job description outlines the main duties of the post but does not exclude other duties, which may be undertaken to ensure the efficient operation of the department. Other duties required will be consistent with those listed above and appropriate to the title and grade of the post. 2. Ensure equality of opportunity for all people, in service provision and in employment, and to work in a non discriminatory manner in accordance with the Council’s Equality Agenda, pursuant to the Equality Act 2010. 3. Comply with the provisions of the Data Protection Act 1998, the Computer Misuse Act 1990, Human Rights Act and the Freedom of Information Act 2000, or any amendment or any statutory re-enactment thereof at all times. 4. To take all necessary steps in order to ensure that information acquired through their employment or contained within the Council is kept confidential. 5. This job description is a record as at the date below. Any changes to the job description will be carried out in consultation with the post holder, who will be expected to participate fully in such discussions. It is the Council’s aim to reach a mutual agreement to reasonable changes but if this is not possible the Council reserves the right to implement reasonable changes to the job description after consultation with the post holder. 6. Carry out all duties outlined above in accordance with all Council Policies and procedures. 7. To carry out any additional duties (as and when required) outside of the post holders duties to assist the Council in the operation and promotion of its business.

Date issued: April 2017

I have read and accept the above:

Signature: Date: Oadby and Wigston Borough Council Person specification Date Issued: Job Title: Team: Salary Band: Car Allowance Employment Status: April 2017 Senior Revenues Revenues and Benefits Band 6 SCP 26-29 level: Permanent Officer N/A Method of Method of Assessment Criteria Essential Assessment Desirable Qualifications and  2 GCSEs (or App, E  IRRV qualification App, E Processional or equivalent) at Grade Vocational C or above to qualifications include English Language and Mathematics Relevant experience  Experience of App, Int  Experience of App and knowledge managing a small using Academy team App Revenues and App Benefits System  Experience of  Experience of App, Int working in a Council App, Int using IDOX Tax/Business Rates document App, Int team in the last two management years App, Int system App, Int  Practical experience  Experience of of Council Tax and App, Int performance Business Rates law management and practice  Experience of  Experience of App, Int delivering informal administering a training sessions service within a busy  Proven experience pressured office App ,Int of managing change and  Experience of App engaging and customer/public contact supporting staff demonstrating good through the communication and process interpersonal and problem solving skills.  Working knowledge and understanding of Data Protection principles  Experience of using an electronic document management system  Proficient in the use of Microsoft Office

Skills and Abilities  Proven ability to lead App, Int, T and motivate a team App, Int, T  Able to communicate confidently and effectively, both Int, T externally with customers and internally across the App, Int, T organisation.  Able to organise workload to manage multiple and Int conflicting priorities and to work under pressure Int  Able to work towards App, Int and achieve local and nationally set App, Int targets and performance indicators.  Able to explain complex information simply and succinctly  Excellent decision making skills  Able to organise work and meet challenging targets and deadlines  Able to work accurately and with attention to detail.

Attitude and  Able to develop and App, Int Motivation maintain positive and co-operative Int working App, Int relationships App, Int  Enthusiastic and App, Int adaptable App, Int  Flexible in attitude  Highly motivated Int, T  Promotes a commitment to equalities  Willing to resolve challenging and complex problems  Is proactive in seeking more efficient ways of working

Other  To demonstrate and App, Int, T promote the Council’s visions and values.

Assessment Key: E = Evidence App = Application Form Int = Interview T = Test/Assessment