Common Services Agency s1

NSS IT SBU SWAN Contract Manager

Permanent Band 8b - Salary Scale - £45,707 - £56,504 per annum Gyle Square, Edinburgh

As a vital part of NHSScotland, NHS National Services Scotland’s mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialised support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care.

NHS National Services Scotland’s IT Strategic Business Unit (SBU) manages and delivers IM&T services, systems, data and contracts which enable cross–agency, cross-board / boundary integration, workflow, information sharing, cost efficiency realisation and collaboration.

A career opportunity has arisen for a Senior Department Manager within the National Infrastructure Team of NSS IT SBU to manage SWAN (Scottish Wide Area Network) contract for the public sector in Scotland.

The postholder will manage the SWAN contract including the transition of the existing network services to SWAN. The postholder will be responsible for contract maintenance, supplier management and billing management including communications to stakeholders. Previous IT contract management experience is essential, and evidence of excellent personal organisation and communication skills is required. The postholder must be customer focussed and be able to lead and motivate staff. The postholder will have knowledge of or the ability to acquire knowledge of:  IT and Network services  Public Sector environment The successful candidate(s) must comply with the Mandatory Induction Standards and with the Code of Conduct for Healthcare Support Workers.

Our benefits package includes final salary pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centers and discounted leisure, financial and shopping benefits.

For an informal discussion on the post, contact Ron MacDonald, Head of National Infrastructure Services on 0131 275 6504.

For an application pack please complete the online application form on the SHOW website www.jobs.scot.nhs.uk. Ref G18351.

Closing date for completed applications is 12 noon on 10th January 2014

Please note that only those applicants called for an interview will be contacted. If you have not received a response within 4 weeks of the closing date, please assume that you have been unsuccessful on this occasion. Further information on NSS is available from: www.nhsnss.org.

NHS National Services Scotland is the common name of the Common Services Agency for the Scottish Health Service. NHS National Services Scotland is an equal opportunities employer. Candidates with disabilities who meet the minimum selection criteria will be guaranteed an interview PERSON SPECIFICATION

This form must accompany the Job Description to which it refers.

Job Title SWAN Contract Manager

Job Reference G18351

AfC Band 8b

Requirement Essential Desirable

QUALIFICATIONS Education to Degree level or Technical or Business equivalent Degree

TRAINING Knowledge of contract Knowledge of IT and management network services

Knowledge of contract law

EXPERIENCE IT contract Management role Strong commercial background

Contract Authority within Strong technical background area

IT Supplier management Knowledge of public sector environment

PERSONAL QUALITIES Excellent interpersonal skills

Lead and motivate staff

Self-motivation and ability to think logically

Ability to work well under pressure and keep to timescales

GENERAL Driving Licence Requirement Essential Desirable National Services Scotland JOB DESCRIPTION

1. JOB DETAILS

Please complete all details below apart from the job reference and note that the job holder(s) should not be named on this form. It is intended that job descriptions will be anonymous for banding purposes. The AfC Team will devise a confidential system to link job holders with their job descriptions and accordingly will complete the job reference. Job Title: Senior Department Manager

Immediate Senior Officer/Line Manager: Head of Service (IT SBU)

Department(s): Division: IT SBU Job Reference:

2. JOB PURPOSE National level design authority for a strategic IT Department / Service Area within the IT SBU. Responsible for management of the strategic IT Department / Service Area and associated contracts / suppliers. Responsible for all aspects of the design, development, operation and management of several large scale NSS and/or National level services or software applications. Responsible for the management of the departmental budgets. Accountable for deciding the course of action to resolve complex, contentious issues within the department area and responsible for communicating decisions to NSS senior managers.

3. DIMENSIONS The post holder will lead a large scale / strategic department or service area within one of the IT SBU service delivery areas, comprising up to 25 or more staff.

The post holder has delegated responsibility for a revenue budget in excess of £1.0m in year.

Responsible for all aspects of the design, development, operation and management of several large scale NSS and/or National level services or software applications.

Staffing may include IM&T consultants, IT Contracts Specialists, IT Programme managers, Business Analysts, IM&T Architects, Information Governance experts, IT Developers, Testers, and IT Support Specialists/staff.

Customers include: NSS, Scottish Government (SG), NHS Boards (and other NHS Organisations), Local Authorities (including Council, Fire, Ambulance, Education and Police); other partner organisations, the public, commercial organisations and research bodies. Also includes counterparts in other UK country national eHealth delivery organisations.

For new projects, a level of workforce flexibility will be required and it is expected that staff from other IT SBU service areas and from other NSS SBU’s will work jointly in short life teams, as necessary. The post-holder must manage the conflicting demands that this entails, negotiating and influencing customers in terms of timescales and deadlines.

4. ORGANISATION CHART

5. ROLE OF THE DEPARTMENT The role of the IT SBU is to support the NHS Scotland national eHealth agenda through the effective delivery of IM&T products and specialist services that will enable clinical process and efficiency improvements across Scotland. The core remit is focused on the management and delivery of IM&T services focused on the development and enablement of national level business and clinical capabilities. This includes the delivery of IM&T services, systems, data and contracts which enable cross-Board/ boundary integration, workflow, information sharing, cost efficiency realisation and collaboration. IT SBU has of the order of 350 staff, approximately 260 based in Edinburgh and 90 based in Glasgow where national level software application products are developed, maintained and supported. IT SBU is currently involved in over 50 projects and programmes in support of eHealth across NHS Scotland. – The vision of the organisation is ‘To be valued as a trusted, integral IT services partner’ – The mission of the organisation is ‘To deliver high value national and specialist IT services which maximise health and financial impact’ – The purpose of the organisation is ‘To provide high value shared services, enable national level IM&T capabilities and cross- Board/ boundary collaboration’ The service model is focused on the following key areas: > Architecture & Consulting Providing focused IM&T expertise and advice to eHealth and business communities

> Contract & Vendor Management Services Managing 3rd party national level eHealth suppliers end-to-end

> Programme & Project Management Scalable and adaptable delivery of eHealth initiatives at national level.

> Solutions Design, Development, Integration & Maintenance Bespoke systems development, maintenance and support

> National Solutions Accreditation & Testing Assuring inter-operability of the national architecture

> Solution Stewardship / Service Management Managing service delivery assurance for systems after ‘go live

> Infrastructure Management Managing the delivery of customer service, LAN, desktop and other infrastructure services

IT SBU works in partnership with a wide range of organisations – NSS, NHS Scotland NHS Boards, Hospitals, Primary Care Practitioners, Community Health Partnerships, Local Authorities, Scottish Government Directorates, Other UK eHealth agencies, and major IM&T product and service providers operating in the Scottish public sector. 6. KEY RESULT AREAS

. Accountable for the technical and commercial design of major IT information systems, solutions and contracts underpinning the work of the NSS IT SBU.

. Responsible for the management of the design, development, test, implementation and support of major IT information systems and solutions across the NSS.

. Constantly review external sources and network with peers in the both the public and private sectors to maintain depth of knowledge in the specialist field.

. Plan the multiple activities required to meet the annual objectives of the Department. Delegate responsibilities for projects and coordinate activities within the Department. A significant part of this work will include the adjustment of individual plans across a wide spectrum of projects to avoid contention. Manage cross-project risks for strategic projects; escalate these risks and issues as required to ensure quality and progress.

. Participate in the development of a set of standard operating procedures (SOPs). Continuously review policies and procedures, implementing improvements as required. Action performance and risk management, and monitor activities to ensure Department objectives are met.

. Deal with highly complicated issues by making decisions and giving instruction, often under pressure, where no precedent exists and relevant facts and consequences may be unknown. Access to advice may be available rarely.

. Develop, motivate and monitor staff within the Department to ensure that individual and collective objectives are achieved and an acceptable workplace climate is sustained.

. Define training programmes for the Department and monitor staff development. Manage contentious or sensitive staff issues within the Department.

. Evaluate and consolidate highly complex information and present this technically complex information to a wide range of technical and non-technical audiences in a manner which ensures understanding.

. Implement IM&T investment at Department level. Manage budgets for operations and projects to deliver Department objectives. Responsible for the procurement of goods and services required within the Department, with subsequent payment authority.

. Advanced keyboard skills are required, with frequent need for accuracy. 7. ASSIGNMENT AND REVIEW OF WORK and DECISIONS AND JUDGEMENTS

The Senior Department Manager reports to the Head of Service.

The Head of Service delegates responsibilities to the Senior Department Manager based on annual objectives set out in the IT Business plan and appropriate timescales are agreed. The Senior Department Manager then sets and monitors targets for staff in the Department in order to achieve them. Objectives are reviewed quarterly.

The post holder’s workload derives from the management of activities within the Department. The Senior Department Manager is required to set priorities for activities within the Department in order to meet these demands. He/she must apply initiative to prepare for and resolve difficulties within the Department and instigate action to prevent recurrence.

The Senior Department Manager must work closely with the other IT Managers to ensure overall IM&T objectives are met.

8. COMMUNICATIONS AND RELATIONSHIPS

Internal

Direct reporting on both an informal and formal basis to the Head of Service to update on key performance indicators, and the status of the Department.

Direct liaison with senior managers and other department managers on implementation and business issues associated with projects and activities within the Department.

Direct contact on both an informal and formal basis with senior IT and business managers to understand and discuss current issues and ongoing initiatives.

External Liaison with the Scottish Executive, NHS Scotland Boards and other NSS IT SBU customers.

Direct management of external consultants and 3rd party service providers.

Alignment with respective customer business representatives.

Liaison with peers in the public and private sectors to maintain depth of knowledge in the specialised field. 9. MOST CHALLENGING PARTS OF THE JOB

 Balancing priorities and activities within the Department to ensure timely delivery of major IT systems and solutions while providing maintenance and support of existing business-critical applications.  Training, coaching, mentoring and managing staff to maximise potential and increase efficiency and effectiveness.  Keeping up-to-date and advising on new and emerging technologies while ensuring the strategic direction of the Department is in line with overall NHS and NSS IM&T strategies.  Ensuring stakeholder expectations are managed in this rapidly developing environment.

10. SYSTEMS

Responsible for the design, development, test, implementation, maintenance and support of major IT information systems and solutions across the agency incorporating: operating systems (e.g. Unix, Linux and NT); database and warehousing software (e.g. Oracle, SQL Server); web technologies (e.g. JSP, ASP, Java, Apache and Tomcat); web services monitoring (e.g. Big Brother and Nagios); Business Information software (e.g. BusinessObjects, Crystal Reports); communications infrastructure (e.g LANs, WANs and associated security hardware); desktop application support (e.g. Microsoft Office suite), backup and recovery procedures (e.g. Commvault) and Helpdesk support (e.g. Assyst).

11. PHYSICAL, MENTAL, EMOTIONAL EFFORT

Physical Effort . Required to attend frequent meetings, which involves sitting in a restricted position for prolonged periods of time. . Considerable amount of time spent working on PC.

Mental Effort . Ability to concentrate for prolonged periods of time despite occasional interruptions, e.g. when reviewing multi-layered, complex systems design. . Ability to make rational decisions when resolving conflict situations. . Ability to foresee situations of potential stress or conflict within the Department and mange staff and the situation accordingly.

Emotional effort . Ability to deal with staff performance and disciplinary matters . Ability to keep one’s own emotions under control when dealing with conflict situations in a pressured environment. . Ability to cope well with single point pressure. . Demonstrated tolerance of different attitudes. . Ability to cope with unexpected problems and take responsibility. 12. ENVIRONMENTAL/WORKING CONDITIONS & MACHINERY AND EQUIPMENT

Exposure to unpleasant working conditions is rare.

Standard shared/open plan office conditions and equipment.

Advanced keyboard skills are required, with frequent need for accuracy.

Driving may be required throughout Scotland, which can be for extended periods of time in adverse traffic conditions.

13. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB

Educated to degree level with an appropriate postgraduate qualification in an IT, Business (e.g. MBA) or other technical / management discipline, or equivalent experience (at least 8 years in IT role).

The Senior Department Manager must have at least 3 years experience as technical authority within the specialist area, and at least 3 years’ experience working in a management role within Information Technology. A strong commercial background / experience in a technical environment is also highly desirable.

A working knowledge of NHS infrastructure and/or systems is highly desirable.

The Senior Department Manager will have excellent communication and interpersonal skills and will have the ability to effectively lead and motivate staff. The ability to liaise effectively with senior internal NHS managers and senior external managers is essential. Proven customer facing skills and the ability to work well under pressure are also essential qualities for the post.

14. JOB DESCRIPTION AGREEMENT A separate job description will need to be signed off by each jobholder to whom the job description applies. Job Holder’s Signature: Date: Head of Department Signature: Date:

HR Department will check job description format and content and then send the job description to the AfC Team HR Representative’s Signature: Date: Summary of Key Terms and Conditions of Post

Division/Department: NSS IT SBU

Location: Gyle Square, Edinburgh

Job Title & AfC Pay Band: SWAN Contract Manager – Band 8b

Salary/Salary Scale: £45,707 - £56,504 per annum

Conditions of Service: Your terms and conditions of service are in accordance with the Agenda for Change Terms and Conditions Handbook. Agenda for Change comprises a new National pay system and job evaluation scheme for the Health Service, a harmonised set of terms and conditions of employment and a new Knowledge and Skills Framework which was introduced across the NHS from 1st December, 2004.

Hours of Duty: The standard full-time hours for NHS staff are 37.5 hours, exclusive of meal breaks, normally to be worked over 5 days per week. The hours of this post are 37.5.

Annual Leave: The annual leave arrangements are:

o 27 days (202.5 hours) on commencement o 29 days (217.5 hours) after 5 years’ service o 33 days (247.5 hours) after 10 years’ service.

8 public and statutory holidays are also available within the leave year.

Superannuation: Employees will be automatically superannuated under (NHS Pension Scheme) the terms of the National Health Service Superannuation Scheme, unless they formally elect to opt out of the scheme.

Any queries on whether or not pension rights are transferable should be addressed direct to the Scottish Public Pension’s Agency, Health Service Branch, 7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE.

Medical Assessment: Appointment to this post will be subject to satisfactory medical clearance. The successful candidate will be required to complete a pre-employment health declaration form and, where appropriate, undergo a health assessment by the Occupational Health Service. Summary of Key Terms and Conditions of Post (cont.)

Knowledge and Skills A new NHS Knowledge and Skills Framework will be applied Framework: to all jobs covered by Agenda for Change. Under the Knowledge and Skills Framework, staff will have annual development reviews, which will result in the production of a personal development plan.

NHS NSS is committed to promoting continuous staff development and a number of divisions have Investors in People accreditation. There is equal access to training for all staff.

Equal Opportunities Policy: NSS is an Equal Opportunities employer and the policy applies to all aspects of employment.

Smoking Policy: We operate a No Smoking Policy. NATIONAL SERVICES SCOTLAND

STAFF BENEFITS PACKAGE

Financial Benefits

Pension Scheme – provides a guaranteed final salary pension and lump sum. Benefits are increased in line with inflation.

Lease Cars – provides private use of a leased vehicle to employees who are deemed to require a car for business purposes.

Season Ticket Loans – loans are available to purchase public transport season tickets.

Childcare Vouchers - part of your salary can be exchanged for Childcare Vouchers giving a potential saving of up to 11% on the National Insurance contribution of the value of the vouchers.

Discounted Shopping & Leisure

Shopping

NHS Discounts - this is the number one discount benefits web portal for NHS employees in the UK. Members gain free access to trusted retailers and top brands with discounts and offers across a wide range of categories. Log on at www.nhsdiscounts.com

NHS Staff Benefits – this is an independent discounts service offering discounted benefits across a wide range of categories in the Edinburgh and Glasgow areas. Log on at www.nhsstaffbenefits.co.uk

Cost Co – is a membership warehouse club that sells a wide range of top quality merchandise at low warehouse prices. NHS staff and their spouses are eligible for membership at a reduced rate.

Leisure

Living Well Health Clubs and Marriot Hotels offer corporate membership to their leisure clubs.

Training & Development Opportunities

NSS Learning Centres offer a wide range of opportunities for self directed learning. Learning Centres can offer European Computer Driving Licence and Equal skills training and testing.

Career Development Opportunities for all, i.e. support for further education and professional development with up to 75% of the cost of courses being funded by NSS.

Performance Review and Development – yearly review and objective setting process for all staff. Training and development opportunities/requirements are formulated into personal development plans. Modern Employment Policies & Practices

NSS has developed polices in many of these areas, and is progressing with further developments. Our range of HR policies support staff who wish to work flexibly for any reason in order to achieve a greater work life balance. These are accessible to all staff and include:

 Flexible Working Hours  Parental Leave  Term Time Working  Part Time Working  Career Break  Home Working

Promoting Safer Healthier Working Lives

A number of key occupational health and safety services are available to staff:

Occupational Health Service - confidential, high quality and accessible service across Scotland via a network of local Occupational Health Providers. Services offered are:

Health checks and confidential consultations Health surveillance and medical examinations e.g. vision screening

Employee Counseling Service - provided by independent, professional counsellors either face to face or over the telephone. There is no charge and appointments are by self-referral and confidential.