Professional Profile s1

Kiana M. Bland

Summary Highly versatile Customer Service Rep/Account Manager, experienced office worker with strong organizational skills. Self- starter, detail oriented with ability to handle a variety of responsibilities and tasks simultaneously and efficiently. Outstanding written, oral and analytical skills contributing to an accomplished spokesperson with customers.

Professional Profile  Motivated, adaptive, task-oriented professional with a focus on customer service utilizing a common sense approach.  Creative problem solver with ability to deescalate in high pressure situations.  Ability to adapt to change as a dedicated employee and fast learner.  Above average interpersonal communication skills both verbal and written.  Proficient in Microsoft Word, Excel, Word Perfect, PowerPoint, Outlook, Oracle11I, AS400, Traverse, SAP, Lotus Notes and Warehouse Management Systems(WMS)

Professional Experience

Indianapolis, IN 317-496-7444 [email protected] www.linkedin.com/in/kianabland Regional Account Manager/ Sales support/Customer Service Rep August 2006 -Present

EHOB, Inc.  Maintain customer account maintenance, account set up and update account information for customers via email, phone or fax.  Support outside sales department on a daily basis with sample/literature request, price quotations and follow up.  Responsible for purchasing Velcro, vinyl, foam and other materials used to manufacture medical products while maintaining strong relationships with vendors and suppliers. Assist the Director of Purchasing and project managers in all aspects of project estimating, material purchasing and obtaining vendor bids.  Ensure accurate and timely processing of purchase orders in Traverse/SAP via EDI/manual and processing product quotations. Established and maintained strong client relationships through regular close contact account management.  Placing international orders via email and fax. Following specific shipping instructions from their shipping matrix. Currency conversion. Create custom shipping documentation.  Responsible for return goods authorization and customer complaints, credit issuance and invoicing.

Lead Shipping Clerk July 2002- August 2006

TNT Logistics N.A.  Assisted customers with order entry and troubleshooting via phone and email. Negotiating pricing for shipping/freight cost.  Responsible for invoicing, data entry and spreadsheets utilizing excel, word, lotus notes and Oracle.  Scheduled international shipments for pick up/delivery and creating performance and custom documents. Managed expedited shipments for extended currier service. Scheduled shipment for rush order deliveries.  Responsible for ordering truck parts to assemble on kit stations and lines. Assisted with ordering skids and other warehouse supplies through different vendors.

Shipping Clerk October 2000-July 2002

Hewlett Packard Accountable for accurate selection and packaging of computer parts fulfilling orders Accurately provided inventory control for organization Responsible for sorting, routing and repackaging mail. Oversaw truck loading/unloading process.

Education Ben Davis High School – High School Diploma Kaye’s Beauty College – Cosmetology Lean Six Sigma Green Belt (in training)-Management and Strategy Institute

Community Outreach Gleaners Food Bank-Volunteer time to package meals Visions Beauty Camp-Member of the outreach program for young teens, Susan G. Komen –Walk/Run Participation