1 Self assessment tool for EL1
Capabilities Current level of r o f
required for role capability y t i
t r t n n o t e i a n r c m t t i a t l P f p c n n i i t n a o i e f a n l e
Description Behaviours i t n c g e i d m n n i e i f v i p s g f e
i e n o s n m s s l d s
g o
d e p i s E s C v e S s o d l e e e e d e L N e v N e d Shapes strategic thinking
Inspires a sense of purpose and direction
Provides direction to Communicates with others regarding the others regarding the purpose of their work and the relationship purpose and between operational activities and importance of their organisational goals. work. Illustrates the relationship between Translates high-level goals and outcomes operational tasks and into appropriate tasks for others. organisational goals. Conveys expectations regarding outcomes Sets work tasks that and the timely achievement of objectives. align with the strategic objectives and communicates expected outcomes.
Focuses strategically
Understands the Demonstrates an awareness of the organisation's implications of issues for own work and objectives and aligns work area. operational activities accordingly. Considers Thinks about the future and considers the the ramifications of longer-term implications of own work. issues and longer-term Understands the strategic objectives of the impact of own work organisation and develops work plans and work area. accordingly.
EL1 Page 1
Capabilities Current level of r o f
required for role capability y t i
t t r t t s l t t n n
s n n o a d n e i n a i s a d e
Description Behaviours e t e c r s a c i e m d e n i c e i f P i f m e i p f e N i L f t p i o n s N n n l n o s n g o g l e i E i g e C e v i S s v s e m e d p d o
Harnesses information and opportunities l e v
Gathers and Identifies critical information gaps and asks e investigates a range of questions to uncover valuable d information from a information. variety of sources, and explores new ideas Sources information on best practice and different approaches adopted in both the public and viewpoints. Probes private sectors. information and Scans the organisational environment; identifies any critical monitors the corporate priorities, business gaps. Maintains an context and organisational culture. awareness of the organisation, monitors Gathers and investigates information and the context in which alternate viewpoints from a variety of the organisation sources through formal and informal operates and finds out means; explores new ideas with an open about best practice mind. approaches.
Shapes strategic thinking (continued)
Shows judgment, intelligence and commonsense
Undertakes objective, Systematically analyses information to systematic analysis identify relationships between factors. and draws accurate conclusions based on Identifies problems and assesses their evidence. Recognises significance; takes appropriate action to the links between resolve them. interconnected issues. Checks and clarifies information and avoids Breaks through unwarranted assumptions; draws accurate problems and weighs conclusions and presents logical up the options to arguments. identify solutions. Explores possibilities Explores various possibilities and and innovative generates innovative alternatives. alternatives. Selects the best option from a range of potential solutions; demonstrates how recommendations solve the key problems identified.
Achieves results
Builds organisational capability and responsiveness
Reviews project Identifies and utilises key individuals who performance and will contribute to deliver the best results. focuses on identifying opportunities for Evaluates projects to understand critical continuous factors for success, and engages in improvement. activities to achieve continuous Identifies key talent to improvement. support performance. Responds flexibly to changing demands Remains flexible and whilst maintaining sight of the end goal. responsive to changes in requirements.
EL1 Page 2
Capabilities Current level of r o f
required for role capability y t i
t t r t t s l t t n n
s n n o a d n e i n a i s a d e
Description Behaviours e t e c r s a c i e m d e n i c e i f P i f m e i p f e N i L f t p i o n s N n n l n o s n g o g l e i E i g e C e v i S s v s e m e d p d o
Marshals professional expertise l e v
Values specialist Consults internal and external experts; e expertise and taps into their technical and professional d capitalises on the knowledge and experience to improve expert knowledge and work outcomes. skills of others. Contributes own Contributes own expertise for the benefit expertise to achieve of the business unit; encourages others to outcomes for the draw upon this knowledge. business unit.
Steers and implements change and deals with uncertainty
Establishes clear plans Constructs project plans that have clear and timeframes for and appropriate goals, timeframes and project budgets; anticipates change and builds implementation and contingencies into plans. outlines specific activities. Responds in Deals positively with uncertainty and copes a positive and flexible effectively in an environment characterised manner to change and by change; determines a course of action uncertainty. Shares despite lack of clarity. information with Shares appropriate information with staff others and assists and colleagues during times of change; them to adapt. helps others adapt to ensure a smooth transition.
Ensures closure and delivers on intended results
Sees projects through Regularly seeks feedback from to completion. stakeholders to gauge their satisfaction; Monitors project ensures work is delivered to a high progress and adjusts standard. plans as required. Commits to achieving Maintains focus on quality to achieve key quality outcomes and outcomes; adheres to documentation ensures procedures and sees tasks through to documentation completion. procedures are Monitors projects against plans; manages maintained. Seeks priorities and agrees adjustments to feedback from milestones as required. stakeholders to gauge satisfaction.
Cultivates productive working relationships
Nurtures internal and external relationships
EL1 Page 3
Capabilities Current level of r o f
required for role capability y t i
t t r t t s l t t n n
s n n o a d n e i n a i s a d e
Description Behaviours e t e c r s a c i e m d e n i c e i f P i f m e i p f e N i L f t p i o n s N n n l n o s n g o g l e i E i g e C e v i S s v s e m e d p d o
Builds and sustains Develops and maintains a network with l e
relationships with a others internally and externally. v network of key people e d internally and Builds and sustains relationships; liaises externally. Proactively with a range of stakeholders including offers assistance for a other teams, peers and colleagues across mutually beneficial the organisation, and in other relationship. organisations. Anticipates and is Offers reciprocal assistance in achieving responsive to internal mutually beneficial outcomes. and external client needs. Anticipates the needs of clients and provides courteous, prompt and professional service to them.
Facilitates cooperation and partnerships
Involves people, Operates as an effective member of the encourages them and team; works collaboratively and recognises their cooperatively; draws on team strengths. contribution. Consults and shares information Involves others and encourages their input; and ensures others are recognises the contributions made by other kept informed of people. issues. Works Consults and shares information with own collaboratively and team and upwards; ensures people are operates as an kept informed of progress and issues. effective team member.
Values individual differences and diversity
Recognises the Discerns the differing and preferred positive benefits that working styles of individuals and factors can be gained from this into the management of people and diversity and tasks. encourages the exploration of diverse Recognises that others have different views. Harnesses views and experience; explores their understanding of contributions and capitalises on the differences to enhance differing perspectives. interactions. Tries to see things from the other person's Recognises the perspective. different working styles of individuals, Maintains an awareness of the and tries to see things personalities, motivations and other from different diverse qualities of people, and uses this to perspectives. enhance interactions.
EL1 Page 4
Capabilities Current level of r o f
required for role capability y t i
t t r t t s l t t n n
s n n o a d n e i n a i s a d e
Description Behaviours e t e c r s a c i e m d e n i c e i f P i f m e i p f e N i L f t p i o n s N n n l n o s n g o g l e i E i g e C e v i S s v s e m e d p d o Cultivates productive working relationships (continued) l e v
Guides, mentors and develops people e d Identifies learning Makes time for people despite competing opportunities for priorities; provides guidance and offers full others and empowers support when required. them by delegating tasks. Agrees clear Encourages staff to engage in development performance opportunities; identifies knowledge gaps standards and gives and works with them to determine timely praise and appropriate development activities. recognition. Makes Delegates tasks effectively; provides clear time for people and direction and articulates parameters. offers full support when required. Congratulates people on achievements and Delivers constructive, gives timely recognition for good objective feedback in a performance. manner that gains acceptance and Provides clear, constructive and timely achieves resolution. feedback (both positive and negative) in a Deals with under- manner that encourages learning and performance promptly. achieves any required resolution. Agrees on performance standards and conducts regular reviews; addresses under-performance promptly, identifies causes and agrees on improvement targets.
Exemplifies personal drive and integrity
Demonstrates public service professionalism and probity
Adopts a principled Adheres to the APS Values and Code of approach and adheres Conduct and consistently behaves in an to the APS Values and honest, ethical and professional way. Code of Conduct. Acts professionally and Treats people fairly and equitably and is impartially at all times transparent in dealings with them. and operates within Makes decisions for the corporate good the boundaries of without favouritism or bias; places the organisational aims of the organisation above personal processes and legal ambitions. and public policy constraints. Operates Understands and operates within legal and as an effective public policy constraints and limitations. representative of the organisation in public Operates in a professional manner when and internal forums. representing the organisation in public and internal forums.
Engages with risk and shows personal courage
Provides impartial and Listens when own ideas are challenged; forthright advice. stands ground and defends own views Challenges important when appropriate.
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Capabilities Current level of r o f
required for role capability y t i
t t r t t s l t t n n
s n n o a d n e i n a i s a d e
Description Behaviours e t e c r s a c i e m d e n i c e i f P i f m e i p f e N i L f t p i o n s N n n l n o s n g o g l e i E i g e C e v i S s v s e m e d p d o issues constructively, Challenges issues and raises objections l e
and stands by own constructively; discusses alternatives to v position when find a way forward. e d challenged. Acknowledges Provides impartial and forthright advice. mistakes and learns Takes responsibility for mistakes and from them, and seeks learns from them; acknowledges when in guidance and advice the wrong. when required. Seeks advice and assistance from colleagues and senior managers when uncertain.
Commits to action
Takes personal Takes the initiative; progresses work, and responsibility for engages in additional tasks as required. meeting objectives and progressing work. Gets on with the job at hand and applies Shows initiative and self with energy and drive; commits to proactively steps in meeting the objectives. and does what is Recognises and seeks to resolve issues required. Commits impacting on the achievement of desired energy and drive to outcomes. see that goals are achieved.
Displays resilience
Persists and focuses Maintains effective performance levels in on achieving highly charged or high-pressure situations. objectives even in difficult circumstances. Demonstrates persistence and works hard Remains positive and to achieve objectives. responds to pressure Maintains an optimistic outlook and in a controlled focuses on the positives in difficult manner. Continues to situations. move forward despite criticism or setbacks. Stays controlled when under pressure; does not react personally to criticism.
EL1 Page 6
Capabilities Current level of r o f
required for role capability y t i
t t r t t s l t t n n
s n n o a d n e i n a i s a d e
Description Behaviours e t e c r s a c i e m d e n i c e i f P i f m e i p f e N i L f t p i o n s N n n l n o s n g o g l e i E i g e C e v i S s v s e m e d p d o Exemplifies personal drive and integrity (continued) l e v
Demonstrates self awareness and a commitment to personal e d development
Self-evaluates Reflects on own behaviours and work style performance and and considers how they impact on others seeks feedback from and on job performance. others. Communicates and acts on strengths Demonstrates commitment to self- and development development and capitalises on needs. Reflects on own opportunities to extend skills and behaviour and knowledge; accepts challenging new recognises the impact opportunities. on others. Shows Communicates areas of strength, and strong commitment to acknowledges development needs. learning and self- development, and Seeks feedback on behaviour and work accepts challenging performance and is responsive to new opportunities. guidance.
Spends time critically analysing own performance and identifies strengths as well as development needs.
Communicates with influence
Communicates clearly
Confidently presents Focuses on clearly communicating key messages in a clear, points. concise and articulate manner. Focuses on Limits the use of jargon and abbreviations; key points and uses explains complex information using appropriate, language appropriate for the audience. unambiguous Presents messages confidently and selects language. Selects the the appropriate medium for maximum most appropriate effect. medium for conveying information and Structures messages clearly and structures written and succinctly, both orally and in writing. oral communication to ensure clarity.
Listens, understands and adapts to audience
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Capabilities Current level of r o f
required for role capability y t i
t t r t t s l t t n n
s n n o a d n e i n a i s a d e
Description Behaviours e t e c r s a c i e m d e n i c e i f P i f m e i p f e N i L f t p i o n s N n n l n o s n g o g l e i E i g e C e v i S s v s e m e d p d o
Seeks to understand Adjusts presentation style on the basis of l e
the audience and subtle non-verbal cues. v tailors communication e d style and message Maximises personal communication accordingly. Listens strengths and takes into account carefully to others and shortcomings. checks to ensure their Focuses on gaining a clear understanding views have been of others’ comments by listening, asking understood. Checks clarifying questions and reflecting back. own understanding of others’ comments and Understands and addresses the key does not allow concerns of the audience. misunderstandings to linger. Tailors communication style and language according to the audience’s level of knowledge, skill and experience.
Negotiates persuasively
Approaches Presents persuasive counter-arguments. negotiations with a strong grasp of the Puts forward a case firmly, without getting key issues, having personal or aggressive. prepared in advance. Encourages relevant stakeholders in Understands the supporting the position. desired objectives and associated strengths Anticipates the stance of other parties in and weaknesses. advance and positions own case Anticipates the accordingly. position of the other party, and frames Commences negotiations with a clear arguments understanding of the organisation's accordingly. objectives and desired outcomes. Encourages the support of relevant stakeholders. Strives to achieve an outcome that delivers benefits for both parties.
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