Mobiles Realities to Retail

“Mobiles –realities to retail” Country Public Libraries Group (Vic) Conference Saturday 17 May – Sunday 18 May 2003

Bellevue Quality Inn Lakes Entrance, Victoria

DAY 1 17TH May 2003

8:00 am – 9:am Conference check-in. Mobiles on display at 8:30 am

9.00am OFFICIAL OPENING, WELCOME AND INTRODUCTIONS

9.20 – 10:00 THE STOPS, THE STANDARDS AND HOW LONG? School stops, community stops – panel debate

10- 10:20 Coffee break

10:20-11.00 VEHICLES Maintenance – the key factors – panel discussion

11.00am-11:50 pm HOW DO WE IMPROVE OH&S? Occupational Health and Safety Issues Including a brief check of a mobile in the car park

11:50 – 12:30 pm STAFFING THE MOBILES Orientation and training in library systems & driver training Selection of mobile staff

12:30-1:30pm Lunch

1.30 pm-2.20 pm THE FUTURE OF MOBILES - VEHICLE DESIGN Recent international and local trends, future designs [Panel of vehicle designers]

2.20-3.pm TECHNOLOGY SOLUTIONS - THE FUTURE OF MOBILES Recent projects

3:00 Drive to Library with spectacular views of Lakes Entrance

3.30-4.30pm SERVICE ISSUES What have we learnt and where will we be in 5-10 years? Panel discussion

4.30 – 5:30 Refreshments

7 pm Conference Dinner DAY 2 18TH May 2003

MAXIMISING THE POTENTIAL OF YOUR MOBILE LIBRARY - JOHN STANLEY

9.00 – 9.30 The Mobile Library in 2003

9.30 – 10.30 The libraries best marketing opportunity and how to maximise its potential

10.30 – 10.45 Coffee break

10.45 – 12.30 Does customer flow matter in a mobile library? Techniques to maximise the use of space

12.30 – 1.30 Lunch

1.30 – 2.30 The key service issues in a mobile library. Maximising the human element

2.30 – 3.00 The Mobile Library of the future

3.00 Conference closure

Times for Mobile & Trade Displays to be advised