Job Title: Administrative Support Specialist

Company: Team Wendy Job Title: Administrative Support Specialist

Summary: The Administrative Support Specialist is responsible for providing effective customer service and support to all Team Wendy employees and customers. This includes responding to customer inquiries, processing orders, resolving customer issues and maintaining customer databases.

Essential Duties and Responsibilities:  Creates and maintains customer account files in various Team Wendy systems. This includes Sales Force, IPOL, etc.  Handles customer inquiries in a timely manner.  Processes all customer orders received through the Team Wendy website, email or by the phone according to established department policies and procedures. This includes processing the order, answering questions, obtaining payment and proper shipping paperwork.  Handles all incoming purchase orders, including review, confirmation, processing and follow-up.  Troubleshoots and overcomes customer complaints/issues by listening to customer and working with internal departments on a solution that can be communicated to the customer.  Investigates and resolves customer problems with orders and/or deliveries according to established department policies and procedures.  Maintains a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both the customer and the company.  Develops strong working relationships with customer base by answering questions and interacting with them on a regular basis.  Knowledgeable of Team Wendy products.  Responsible for managing and distributing daily and weekly reports to internal Team Wendy management.  Assists Finance Department with filing, processing credit references, making bank deposits, processing paperwork and other activities as needed.  Continuously evaluate and identify opportunities to drive process improvements that positively impact Team Wendy as a company and its customers.  Interacts with all internal Team Wendy departments on a regular basis.

Qualifications:  Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.  Strong attention to detail and communication/listening skills.  To perform this job successfully, an individual should have knowledge of Microsoft Office Suite. Knowledge of Sales Force is a plus.  Ability to communicate clearly, professionally and accurately, both verbally and in writing.  Strong decision making and analytical abilities.  Highly developed sense of integrity and commitment to customer satisfaction.  Self-starter, ability to work without close supervision.  Has a pleasant, patient and friendly attitude.  Demonstrated passion for excellence with respect to treating and caring for customers.  Ability to handle complaints and unpleasant customer service situations.  Possess a strong work ethic and team player mentality.  Open to “out of the box” thinking in respects to problem solving.  Ability to focus and organize simultaneous tasks and responsibilities in fast paced environment.  Willingness to work a flexible schedule.