Our Values: Respect, Empowerment, Collaboration, Quality and Transparency

Position Description

C E N T R A L B A Y S I D E COMMUNITY H E A L T H S E R V I C E S

Position Title Client Support Worker Classification Instructor Band 1 Level 1-3/Level 1 Paypoint 1-3 Employment Status Service Area Aged & Disability Services Team Adult Community Options Initial Location TBA Line Manager Team Leader / Senior Client Support Professional Supervises N/A

1. Purpose of Position

Adult Community Options (ACO) provides day programs for adults with a disability from five service outlets located in Cheltenham, Edithvale, Sandringham, Parkdale and Clayton.

The Program Manager oversees all venues. The day to day operations including the coordination of the client programs of each venue is the responsibility of a Team Leader with the assistance of a Senior Client Support Professional.

The Client Support Worker is responsible for the efficient, effective and compliant delivery of day programs services for adults with a disability. The Client Support Worker will report to the Team Leader or Senior Client Support Professional and will provide support to clients under the guidance of a Client Support Professional (or Senior Client Support Professional / Team leader).

A Client Support Worker may be required to work at any one of the ACO service outlets at any one time depending upon the needs of the program.

2. Key Responsibilities Program Delivery  Provide day to day care, support and direction to clients  Provide full support to clients on all centred and community programs including swimming.  Comply with the philosophy of the Disability Act, the Disability Services Day Services Guideline, the Disability Service Standards, and relevant state-wide legislation and guidelines for disability services.  Follow and comply with CBCHS and ACO policies and procedures and the code of conduct.  Provide input into planning and assist with the delivery and evaluation of Person Centred Plans (PCPs) and Behaviour Support Plans (BSPs) associated with a core group or service outlet.  Liaise with the Team Leader or Senior Instructor in regard to issues concerning clients, timetable and support plans.

Our Values: Respect, Empowerment, Collaboration, Quality and Transparency  Assist with the implementation of a weekly timetable  Meet individual personal care needs of clients, as required. This may entail full physical assistance with lunches and drinks as well as managing incontinent clients or assisting clients to and from the toilet and change room.  Maintain an orderly, clean, safe and hygienic environment at all times.  Demonstrate a positive approach to the rights of clients.

Administrative duties  Contribute to maintaining relevant records and documentation pertaining to:  ACO Quarterly Reports  Client Communication Diaries  Program money records and service outlet reconciliations  Administration of Medication Records  Service outlet Outings book  Contribute with the completion of Incident reports to Part 4 and Potential Hazard Notification Forms, Maintenance Requests, vehicle condition log books and other client records.  Reporting of the use of restrictive interventions  Monthly Attendance records  Report to the Senior Client Support Professional or Team Leader any complaints or client issues including health, behaviour, welfare or wellbeing.

General duties  Maintain client confidentiality  Be aware of and work within ACO and Government policies  Represent the organisation and clients in a positive image within the community  Liaise with families, carers and other professionals as required  Stay abreast of current trends and practices in the field by attending in-service training and seminars, as appropriate and directed.  Have a current Driver Licence and be prepared to drive the CBCHS vehicles according to law and policy  Work towards improvement in accordance with the Disability Service Standards and within the Quality Framework.  Undertake other relevant duties, projects and initiatives which are consistent with the employee’s skill, competence and training.

Our Values: Respect, Empowerment, Collaboration, Quality and Transparency Team Responsibility  Attend and participate in staff meetings and team meetings.  Work co-operatively and constructively within and between teams  Assist in the implementation and evaluation of quality improvement activities in relation to team and organisational initiatives.  Participate in staff training activities.  Participate in the development and review of ACO and organisational policy and procedures.  Contribute to the strategic planning process of ACO

3. Organizational Responsibilities OHS An employee has a responsibility to ensure that:  their actions do not put at risk the health and safety of themselves or others;  all injuries, accidents and potential hazards are reported immediately on the appropriate form to the PM, GM or TL;  they participate in and/or support any consultative structures, such as a Health and Safety Committee, which is established for the purpose of maintaining a safe working environment;  reasonable steps are taken to protect clients from injury; as part of their duty of care, all staff are required to supervise/support clients as per policies and procedures. Community Participation  promote awareness to the community that CBCHS encourages consumer, carer, and community participation at all levels of the organisation.  participate in recruiting consumers, carers, and community in individual care, surveys, focus groups and committees as required.  work collaboratively with other health professionals in developing a community participation approach to service delivery. Policies & Procedures Employees are expected to contribute to and comply with all CBCHS employment and operational policies, including but not limited to quality, safety, equality and the environment.

4. Working Relationships Internal working relationships include:  Team Leader / Senior Client Support Professional  ACO Program Manager  General Manager Aged & Disability Services  CBCHS Staff  Clients and carers

External working relationships include:  Other organisations and agencies  Community groups and local networks

Our Values: Respect, Empowerment, Collaboration, Quality and Transparency 5. Key Selection Criteria  Ability and willingness to provide day to day care and support to clients in all scheduled activities  Well developed communication skills both written and verbal, including the ability to liaise with families, carers and other professionals from a diverse range of cultures and backgrounds.  Demonstrated focus on service excellence with a commitment to delivering high quality outcomes for clients.  Ability to work flexibly and adapt to changing situations.  Ability to demonstrate on-going drive and commitment in a challenging environment.  Demonstrated ability to work well as a part of a team and follow the direction as required.  Current Victorian Driver licence  Previous experience in the disability sector in a similar role is desirable  Current First Aid Certificate is desirable

6. Authorization

I,______(employee name) certify that I have read, understood and agreed to the contents within this Position Description.

Signed: ______(Employee) ______(Date)

Signed: ______(CEO) ______(Date)

Our Values: Respect, Empowerment, Collaboration, Quality and Transparency