Job Description Template s13

Division: Landlord Services Housing Asset Management Job Title: Administration Assistant Grade: Scale 4 Post Number: QO26 Base/Location: Limehurst Depot Responsible To: Compliance Manager Responsible For: Nil supervision.

Key Relationships/ Tenants, leaseholders and contractors Liaison with:

Job Purpose  Maintenance of asbestos data base and surveys, ensure systems kept up to date  Commissioning removal and works to manage asbestos  Assist in the maintenance and keeping up to date of general stock condition information.  Delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Main Duties and Responsibilities Ensure there are up-to-date, accurate records on the location and detail of asbestos, commissioning surveys and updating the data bases with the 1 results. This will involve checking the decent homes work programme to ensure that surveys are in place or commissioned for properties undergoing decent homes and other works. Commission work to remove and manage asbestos as identified in the 2 asbestos surveys, updating the data bases accordingly. Liaise with contractors carrying out decent homes and improvement works, 3 ensuring they have copies of the surveys, are notified when asbestos removal has been completed and dealing with queries arising. Assist in the preparation of the decent homes programme, identifying 4 properties requiring works and updating the data bases with information on all types of works completed. 5 Assist in the preparation of data to calculate decent homes percentages. Deal with queries from tenants and contractors by telephone and in letter in 6 relation to asbestos, decent homes and other improvement works.

1 of 4 Provide administration support to the Compliance Manager in relation to the administration and maintenance of information and data bases for 7 asbestos, stock condition, fire safety, fire risk assessments, emergency lighting, fire alarms, lifts, stair lifts, adaptations and other associated work. Carrying out telephone satisfaction surveys on all types of works, and 8 analysing postal surveys. Gather information to enable complaints to be investigated, liaising with 9 tenants and contractors and administering and updating the LAGAN data base. Carry out general administration duties including post, telephones, 10 stationery ordering, and printer and scanner maintenance, printing and taking meeting minutes. Special Factors

 None

This job description sets out the duties and responsibilities of the job at the time when it was drawn up. Such duties and responsibilities may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the job.

Charnwood Borough Council is seeking to promote the employment of disabled people and will make any adjustments considered reasonable to the above duties under the terms of the Equality Act 2010 to accommodate a suitable disabled candidate.

Date Prepared/Revised: 23 January 2015

of 4 Division: Landlord Services Housing Asset Management Job Title: Administration Assistant Grade: Scale 4 Post Number: QO26

How Essential Desirable assesse d Qualifications BTEC or similar level  App/Doc

Or Demonstrable experience identified within the  App/Int section below.

Experience  App/Int Previous experience of administration work, interpreting data and producing reports

Skills/Knowledge

Working knowledge of Excel data bases and  App/Int Microsoft Office. Working knowledge of QL repairs software or  App/Int equivalent housing management data base system Ability to learn and use new IT and paper  App/Int based systems Experience of analysing complex data,  App/Int preparing reports, identifying trends and actions required. Good telephone skills and able to  App/Int communicate effectively with tenants

Interpersonal Skills Able to work as part of a team.  Int

Ability to work under own initiative and meet  Int deadlines

Other requirements

of 4 An understanding of, and commitment to equal opportunities, and the ability to apply  App/Int this to all situations.

Must be able to perform all the duties and App/Int tasks of the job with reasonable adjustments,  where appropriate, in accordance with the provisions of the Equality Act 2010.

Key: App = Application form Pre = Presentation Test = Test Med = Medical questionnaire Int = Interview Doc = Documentary evidence (e.g. certificates)

Prepared by: Christine Ansell Date: 23 January 2015