Echo SAAS FAQ Echo Password Reset Instructions

ECHO SAAS FAQ – ECHO PASSWORD RESET INSTRUCTIONS

PLEASE READ BEFORE PROCEEDING:

Note that you will receive a temporary password in an email and it will be difficult if not impossible to determine what the characters are. You therefore must use cut and paste functions to copy from the email sent to you and to insert when prompted to enter your temporary password. To cut highlight all the characters in the password, press and hold the Ctrl key then press the ‘C’. To paste press and hold the Ctrl key then press ‘V’.

You will be asked for your username. This is your Echo username that you use to login to CDT or Revenue Manager. It is not your network username.

THIS PROCESS DOES NOT CHANGE ANYTHING IN THE CURRENT SYSTEM. YOUR CURRENT ECHO PASSWORD DOES NOT CHANGE. YOU WILL USE THIS NEW PASSWORD ON TUESDAY, JULY26 WHEN YOU LOGIN TO THE NEW ENVIRONMENT.

If you are unsuccessful please open a ticket with IT by clicking the following link: http://bhcare.sysaidit.com

Please select the Category shown above and enter a description of your problem.

PLEASE CONTINUE ON NEXT PAGE INSTRUCTIONS FOR CHANGING YOUR PASSWORD 1) Go to http://PasswordManager.selfservice.echoehr.com

a) Type in your current CDT username b) Type in your email address c) Click on Send Email

NOTE: This will temporarily disable your account until the password is reset.

2) You will receive an email that looks similar to this: ______

Dear ,

You recently initiated a password reset request for the Echo Saas environment. Your temporary password is: HC*o9IVI

To complete the process, click the link below.

Reset now >

If you are having trouble with the link above, please copy/paste the link below into your browser window: https://selfservice.echoehr.com/SaasPassManager? t=1gRCDDPeHeamzEACp4Aq31FRuv1FGArkUrjR

This link will expire three hours after this email was sent.

If you did not make this request, it is likely that another user has entered your userid and email address. If you believe an unauthorized person has attempted to access your account, notify your system administrator immediately. Please do not reply to this email.

Thank you, Echo Saas Team ______

NOTE: When you click on the RESET Now link you can’t use this email again. It is a one time thing.

3) If the RESET NOW link does not open, you can right click on “Reset Now” and select “Open Link in New Tab”.

4.) You will get the following window when you open the link.

5.) Enter the temporary password provided in the email from Echo’s Saas Team (this can be copied (Ctrl-C) and pasted (Ctrl-P) from the email letter.)

6.) Enter your new password and confirmation password

Passwords require a minimum of 8 characters, and must include an upper case, lower case and numerical character.

7.) Once you have successfully entered a new password, you will get a confirmation that your password has been changed. SOLUTIONS TO ISSUES CHANGING YOUR PASSWORD

If you are having issues resetting your password please look at the notes below.

NOTE: If you input the temporary password incorrectly you will get the following error message:

NOTE: If you try and input a new password and you don’t meet the requirements you will get the following error message: