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Operation Storm Shield Tabletop Exercise Inject Responses – May 22 2014

Inject ResponseFlorida Community Bank Report

Operation Storm Shield Tabletop Exercise May 22, 2014

Disaster Resistant Communities Group LLC www.drc-group.com Operation Storm Shield Tabletop Exercise Inject Responses – May 22 2014

This report contains the inject responses from the Operation Storm Shield Tabletop Exercise. These responses are unedited and are directly exported from the information typed into the ONX System during the exercise. The purpose of this report is to provide documentation for your organization’s records of exact responses captured during the exercise. www.drc-group.com – [email protected]

Operation Storm Shield - # 002

Vendor Management Department - Dorothy DeMartino With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 In the office of the department Head Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 2 way radio, 4 flashlights with batteries, 3 rolls duct tape, power failure night light, Part 6 disposable camera, large tarp, 3 bungee cords, case of large black bags, 5 towela Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Wholesale Banking Department - Wholesale Banking - Angelica Di Nino With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Branch ATM Room Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes Part 5 At this point take the time to inspect the kit then prepare an itemized list of its contents.

The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 1. Flash lights and batteries

2. Purell

3.duct tape Part 6 4.two way radio

5. Contractor garbage bags

6. rechargeable LED night light Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 n/a

Risk Management Department - Internal Control (Audit) - Sukranie Darbhanga With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 In Financial Controls, 1st floor. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Part 6 2 flash lights

4 batteries

1 box Plastic Bags

1 Disposable Camera

1 Duct Tape

1 Roll of plastic

1 Night light

1 Weather radio Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. AA batteries for the radio

Part 8 May need to replace stale batteries

camera expiry date is 06/2014

Risk Management Department - Quality Control - Julie Sampson With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 North Port - CIF Dept, LaBelle - Storage room, Lehigh - 2nd floor storage room Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) D Batteries (4), Flashlight (2), Roll of Duct Tape (1), Disposable Camera (1), Hand Sanitizer (2), Roll of plastic Sheeting (1), Box Contractor Trash Bags (1), Part 6 Power Failure Night Light (1), 24 Pack of Water (1), Tarp (1), Battery Operated Weather Radio (1) Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 First Aid Kit (1), Box of Rubber Gloves (1)

Risk Management Department - Bank Secrecy Act - Michael Beharry With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) First Aid Kit, Flashlight, Garbage Bags, Batteries, Bungy cord, Tarp, Radio, duct Part 6 tape, masking tape. Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Facilities & Purchasing Department - Valerie Goodnow With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. It is stored behind the teller line. Golden Gate office is closed for business and Part 2 everyone here has access to this. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1)

1 box of 30 gallon trash bags, 2 flashlights plus batteries, 1 power failure Part 6 nightlight, 1 disposable camera, 1 roll of plastic, 1 weather alert radio, 1 bottle of hand sanitizer, 1 roll of duct tape Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Risk Management Department - Compliance - Sheila Abbott With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 LaBelle Banking Center/Compliance Area Closet/Top Shelf Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 2-Way Radio with emergency crank power / Quantity 1

Disposable Camera/1

Duct Tape/1

Flashlight/1 Part 6 Extra batteries/2

Plastic Bags/ 1 box

Power Failure Night Light/1

Roll of Plastic/1 Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit.

Part 8

Risk Management Department - Compliance - Susan Aidie With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 First floor storage closet. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 2 disposable camera

1 duct tape

3 flashlights and extra batteries Part 6 1plastic bags

2 power failure night light

2 roll of plastic Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 battery powered radio

Credit Underwriting Department - Christina Saltos With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 In a blue bin behind the tellerline, under the table

Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 2 tarps

2 rolls of duct tape

4 flashlights

1 box heavy duty trash bags

extra batteries

weather radio

2 rolls of heavy plastic Part 6 Disposable camera

24 pack of water

Hand Sanitizer

Power strip

Power Failure Nightlight

Network Switch

Network Cable Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Risk Management Department - Business Continuity - Izzy Prieto Part 1 With the formation of the hurricane season’s first tropical storm this would be a

good time to check on the status of your department’s Disaster Supplies Kit.

Identify the location where the kit is stored. Part 2 Supply Closet Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 1 Radio batteries 2 flashlights night light duct tape disposable cameras plastic Part 6 bags hand sanitizer water Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Accounting & Finance Department - Accounting - Susan Rogge With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Vanderbilt - 2nd floor electrical room Part 3 Do all employees at your facility know where the kit is stored? Part 4 Unsure At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Part 6 1 two way radio

1 roll of plastic

1 roll of duct tape

1 disposal camera -- outdated

1 flashlight with 4 additional D batteries

1 rechargeable night light

15 large plastic bags Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 the second flashlight

Risk Management Department - Security & Fraud - Melissa Favorite With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Hallway phone closet Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Part 6 1 Box of Plastic Bags

1 Disposable Camera

1 Duct Tape

1 Flashlight and extra Batteries

1 Roll of plastic

1 Power Failure Light

1 Weather Radio

1 Power Strip Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. 1 more Flashlight

1 24 pack of Water

Part 8 1 Bottle of Hand Sanitizer

1 Network Cable

1 Network Switch

CD Custody Department - Angelina Overzat With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Branch supply room Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 2 flash lights 1 emergency aid kit

3 duct tapes Part 6 3 pack batteries

1 camera

Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Water bottles Part 8 Dry canned goods

Information Technology Department - Network Management - Susan Sowa With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 2nd floor conference room closet Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) disposable camera 1

flashlight 1

battery operated nightlight 2

plastic rolls Part 6 plastic bags

duct tape 1

water 1 case Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 more water

more flashlights

batteries

Special Assets Department - Martha Gutierrez With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 closet Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) plastic bags, disposable camera, duct tape, flashlights, batterires, 24 pack of Part 6 water, sanitizer, power strip, network switch and cable, radio Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 wipes, feminine pads

Accounting & Finance Department - Acquired & Loss Share - Melinda Sweet With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Behind the teller line in branch location. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes Part 5 At this point take the time to inspect the kit then prepare an itemized list of its contents.

(Example: Item: Disposable Camera / Quantity: 1) Plastic bags, disposal camera

2 flashlights and extra batteries Part 6 duct tape and roll of plastic

power failure night light and weather alert radio Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 first aid kit

Vendor Management Department - Peggy Navajas With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Executive area file room - Weston 3rd floor Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Disposable Camera / 1

Duct Tape / 1

Flashlight and batteries Part 6 Plastic Bags

Power failure night light / 1

Roll of plastic

Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Accounting & Finance Department - Acquired & Loss Share - Allison Johnson With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Front Desk Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Disposable Camera/1

Tarp/1

Water/several gallons

Part 6 Flashlight/5

Batteries/ several

List of emergency contacts

First aid kit Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Accounting & Finance Department - Acquired & Loss Share - Christina Markel Part 1 With the formation of the hurricane season’s first tropical storm this would be a

good time to check on the status of your department’s Disaster Supplies Kit.

Identify the location where the kit is stored. Part 2 At the front desk. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Unsure At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Disposable Camera/ Quaintity:1

Tarp/ Quantity:1

Water/ Quantity: As much as possible

Part 6 Batteries/ All sizes

Flashlights/ 3

List of Emergency Contact Numbers of key members of management.

First Aid Kid/ 2 Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Marketing Department - Isa Andrews With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 In the break room supply closet Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes

At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Part 6 plastic sheeting, garbage bags, 2 flashlights, duct tape Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 hurricane radios, better flashlights, extra batteries, first-aid kit

Training & Development Department - Training & Development - Carla Trombly With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Vanderbilt Part 3 Do all employees at your facility know where the kit is stored? Part 4 At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1)

 Water  Food  Blankets / Pillows, etc.  Clothing  First Aid Kit / Medicines / Prescription Drugs Part 6  Toiletries  Moisture wipes  Flashlight / Batteries  Radio

 Tools Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit.

Part 8

Marketing Department - Amanda Stroud With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 electrical room Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) disposable camera -qty 1 plastic tarp qty 1 - led rechargeable night light qty 1- Part 6 duct tape roll qty 1- flash light- qty 1- 2 way radio qty 1 - D size batteries qty 4 Garbage bags qty 1 box case water qty 1 Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Other - Karen Bailey With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 In the Branch conference room in the closet. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes Part 5 At this point take the time to inspect the kit then prepare an itemized list of its contents.

(Example: Item: Disposable Camera / Quantity: 1) Box of Plastic Bags

disposable camera

Duct Tape

Flashlights and extra batteries

Roll of Plastic

Nightlight for power failure - plugged in and charged Part 6 Weather radio with extra batteries

Bottled Water - 24 pack

Hand sanitizer

Power Strip

Network Switch

Network Cable Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. First Aid Kit Part 8 Non-perishable snacks or protein bars

Risk Management Department - Information Security - Denis Durnan With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored.

Part 2 Inside file cabinets inside vault. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes

(Example: Item: Disposable Camera / Quantity: 1) Part 6 Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8

Loan Operations Department - Consumer & Residential Loans - Jaclyn Sollinger With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 draw to left in the cabinets in the front of the processing cubicals Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Part 6 plastic bags- 1 box

disposable camera- 1

duct tape- 1 roll

flashlights - -2

extra batteries -4

roll of plastic -

Power failure night light - fully charged

weather alert radio with batteries -1

hand sanitizer- 1 container Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 business continuity manual with all phone numbers- cell and home

Legal & Corporate Affairs Department - Grace Arrascaeta With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 File Room-Executive Area Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Disposable camera Duct tape Flashlight with extra batteries Plastic bags Power Part 6 failure nightlight Roll of plastic sheeting Hand crank weather radio Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 Hand sanitizer Bleach Hand sanitizer Bleach Extra paper towels and toilet paper

Information Technology Department - LAN & System Management - Mary Turley With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Closet Part 3 Do all employees at your facility know where the kit is stored?

Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) batteries -

2 flashlights

2 disposable camera

Part 6 2 night lights

plastic sheeting

2 boxes of garbage bags

hurricane radio Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. additional flashlights Part 8 batteries

Credit Administration Department - Timothy McLaughlin With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 In closet next to soda vending in kitchen on second floor, Winter Park FL Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes Part 5 At this point take the time to inspect the kit then prepare an itemized list of its contents.

(Example: Item: Disposable Camera / Quantity: 1) One Roll of plastic

One box of contractor trash bags

2 flashlights, in operational order Part 6 one re-chargeable lantern, fully charged

one roll of duct tape

bottles of water Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 back up batteries

Credit Administration Department - Caridad Oliva With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 In a box on the working area room Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) Part 6 2- Flash lights

1 Disposable Camera

2 Way radio- emergency crak power

Duct tape

Led night light

2 battery size D

contractors trash bags

Heavy duty Plastic covers Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 Medical supplies and water.

Credit Administration Department - Joan Thompson With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 In a box in a non-employee station Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 2 Flashlights, heavy duty plastic covering, 1 disposable camera, 2 way radio with Part 6 emergency crank power, duct tape, LED night light, 2 D batteries, Contractors trash bags Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 Water, first aid kit, fire extinguisher, knife, preserved food

Special Assets Department - Mahriah Tucker Part 1 With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit.

Identify the location where the kit is stored. Part 2 In the Weston 3rd Floor Copy Room. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 1 disposable camera

1 roll of large plastic for wrapping equipment

1 LED nightlight

2 D batteries

1 roll of tape Part 6 1 flashlight

1 industrial grade flashlight

1 radio with emergency crank

1 box of contractor black bags

1 case of water Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 N/A

Marketing Department - Andrea Quintero With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored.

Part 2 In the Supply room where the Printer is. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) 2 Flash lights

Disposable camera

2 way radio - Emergency crack power

duct tape Part 6 led night light

2 battery

contractors trash bags

heavy duty plastic covers Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Water Part 8 Medical supplies

Other - Herbert Castellano With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 The hurricane kit is stored in the mortgage system administrators office. Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes

(Example: Item: Disposable Camera / Quantity: 1) Roll of plastic sheeting - 1

Box of contractor trash bags - 1

Flashlight -2 Part 6 D cell batteries for flashlight - 8

Duct tape - 1

Plug in emergency light - 1 Prepare an itemized list of any other supplies and / or equipment that your team Part 7 believes should be included in the kit. Part 8 radio

Loan Operations Department - Commercial Loans - Angela Luce With the formation of the hurricane season’s first tropical storm this would be a good time to check on the status of your department’s Disaster Supplies Kit. Part 1 Identify the location where the kit is stored. Part 2 Our kit is located in the kitchen Part 3 Do all employees at your facility know where the kit is stored? Part 4 Yes At this point take the time to inspect the kit then prepare an itemized list of its contents. Part 5 The list must identify the items along with the quantity of each item.

(Example: Item: Disposable Camera / Quantity: 1) water, flashlight (2), batteries (4), duct tape (1), plastic sheeting, contractor bags, Part 6 2 way radio Part 7 Prepare an itemized list of any other supplies and / or equipment that your team

believes should be included in the kit. Part 8 nightlight, disposable camera

Vendor Management Department - Dorothy DeMartino Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. We would ensure all critical functions are kept up to date and back-ups are Part 4 completed and successful. We would be prepared for several days work ahead of time to ensure no lapse in service. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Peggy Navajas, SVP Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. It would be our daily activities only we would have to be ready for several days Part 10 ahead of time. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes

If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Employees are encouraged to have disaster kits at their homes and to mirror Part 16 our company disaster recovery steps in their homes. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Risk Management Department - Internal Control (Audit) - Sukranie Darbhanga Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Part 4 Executive management have frequent meetings and monitor storm. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Kent Ellert, Susan Zelenak Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 No Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Employees will receive frequent update from department managers on what Part 12 needs to be done and take appropriate action as necessary Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information)

Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Part 16 Build a family hurricane preparedness plan and kit. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Risk Management Department - Bank Secrecy Act - Michael Beharry Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. 1) Place electronics on desks 2) Cover with Tarp/Plastic 3) Evacuation Part 4 Procedures 4) Call Tree Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Weston (Isabel Barnes/Yanay LLapur)/ Eng - Terry; Orl -MIke Zachry; ML - Part 6 Cathy Klien; Immokalee - Luis Cartegena Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 Refer o above activities above If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Part 13 Are employees and their families encouraged to be prepared for hurricanes and

other disasters?

(Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. 1) Supplies secured at home 2) shutter windows 3) Generators 4) Medications Part 16 5) Alternative location 6) Gas 7) Cash If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Wholesale Banking Department - Wholesale Banking - Angelica Di Nino Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Participate in conference call from management team, make sure all Part 4 departments have access to the banks emergency hotline. Emails will be sent by management with updates on current conditions. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Elma Quijano branch manager Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. -Secure individual work space Part 10 -secure entire branch and other related areas

If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. 1. Wsater Supply for at least 3 days per person

2. non perrishable food supply for at least 3 days per person

3.First Aid kit

4. Non prescription drugs if applicable

5. Tools& supplies Part 16 6. Sanitation

7. Clothing and Bedding

8. Baby supplies if applicable

9. Pet supplies if applicable

10. Important Documents If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Risk Management Department - Quality Control - Julie Sampson Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information)

Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. BCP Director and FCB President/CEO will evaluate daily meetings or Part 4 conference calls schedule and adjust schedule based on storm speed and intensity Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Susan Zelenak, BCP Director Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Everyone should be alert and aware of the plan, Ensure that the Call Tree Part 10 information is current, Know how to reach the Employee Hotline for updates, Know the employee individual evacuation plan If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Meeting location and out of town contact, Evacuation Route, Local Emergency Part 16 Management Contact, Recommended drinking water for family members, and Disaster Supply Kit List and a Pet Plan If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Facilities & Purchasing Department - Valerie Goodnow Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. make sure all of the branches have their kits and can function with no power. Have our vendors ready to be on call in case of an emergency, maintenance to board up buildings, being able to work remotely from another location, have Part 4 locations back up and running in no more then 72 hours.

Managing the restoration of service to the branches. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Jeff Beuttel Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Part 16

If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Risk Management Department - Compliance - Sheila Abbott Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Senior management Team will notify Department/Branch Managers to initiate Part 4 Disaster Watch and First Response Teams. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Sue Williams Branch Manager and LaBelle Banking Center Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Waterproof electronics with plastic bags and tape. Move floor items to desk and Part 10 table tops. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home.

Prepare an emergency kit that includes a two-week supply of food, water, prescriptions on hand. Prepare an emergency plan that includes securing Part 16 dwelling against wind damage and if necessary evacuation.

Call the employee hotline for updates. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Risk Management Department - Compliance - Susan Aidie Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Confirm BCP manual location with team, take copies of call tree home and Part 4 await management's directions. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Izzy Prieto, BCP Manager Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Everyone needs to be prepared and aware of the department/bank plan and Part 10 BCP process. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Part 13 Are employees and their families encouraged to be prepared for hurricanes and other disasters?

(Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Part 16 prepare a hurricane kit for home, just as for work. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Risk Management Department - Business Continuity - Izzy Prieto Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Conference calls prepare offices/branches lift electronic off the floor cover Part 4 computers calling customers and informing of possible closure Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Department manager Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 same as above If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12

Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. similar to the above w/ additions of evacuations routes and pets/elderly, Part 16 water/food/medical supplies. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Accounting & Finance Department - Accounting - Susan Rogge Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. review where hurricane kit is.

update/revise employee contact list Part 4 remind everyone about Hotline Number and to secure their personal belongings. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Susan Rogge Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities.

review where hurricane kit is.

Part 10 update/revise employee contact list

remind everyone about Hotline Number and to secure their personal belongings If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Your Family Emergency Plan should include the following items:

 Meeting Location and Out of Town Contact  Evacuation Route Part 16  Local Emergency Management Contacts  Recommended Drinking Water for family members  Disaster Supply Kit List

CD Custody Department - Angelina Overzat Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan.

Place covers on desktop computers, monitors and telephones.

Unplug radios and adding machines. Part 4 Close window verticals for less wind impact.

Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Dorothy DeMartino Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Employee should secure their area by covering computers, monitors and telephone. Part 10 Unplug radios and adding machines. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Have kit ready with flashlights, batteries, water bottles, dry canned goods, bagged snacks.

Emergency aide kit. Part 16 Go to a secure area of the home (i.e. bathroom or closet) away from the windows if the need arises.

Risk Management Department - Security & Fraud - Melissa Favorite Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Part 4 Review Business Continuity procedrues for Hurricane Prepardness Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 BCP Manager/Izzy Prieto Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 Follow Hurricane Prepardness Emergency Checklist If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Part 16 Family Plan

Hurricane Safety and Prepardness If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Information Technology Department - Network Management - Susan Sowa Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Part 4 alert emails from bcp Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Izzy Prieto bcp director Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. prepare family and home

prepare office, check supplies Part 10 check alerts

If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Part 13 Are employees and their families encouraged to be prepared for hurricanes and

other disasters?

(Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. prepare supplies Part 16 review plan If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Special Assets Department - Martha Gutierrez Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. BCP Director provides updates to Employee. Management to report to Part 4 command center.Employee hotline will be communcated Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Izzy Prieto, BCP Manager Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Secure office. Clear all desks of all sensitive materials, close and lock all doors Part 10 and post emergency information on all exterior doors. Part 11 If the above answer is no. – Briefly explain why, and then identify potential

preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Part 16 Preparedness form given to all employees If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Credit Underwriting Department - Christina Saltos Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Meeting to review when landfall will take place and assign responsibilities Part 4 throughout the department Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Kathy Hayden, Branch Manager Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 1. Client List Preparation

2. Securing Branch

3. Client Information Protection

4. Contact Information current for branch associates

5. Branch Preparation/install hurricane shutters If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. To ensure an action plan is in place Part 16 Make sure the families have a hurricane kit If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Accounting & Finance Department - Acquired & Loss Share - Melinda Sweet Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Part 4 Department will continue to monitor the storm and get updates from management. Review individual call tree contact information to insure most up

to date information to keep in contact with team. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Lisa Gaffney, SVP Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Call tree and monitor local areas of each team member neighborhood for Part 10 safety. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Encouraged to build personal emergency kit, stock up on supplies and water. Part 16 Track storm to up to date information. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Vendor Management Department - Peggy Navajas Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes

If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Vendor Management - the department insures all critical tasks are completed Part 4 and backups are performed. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Peggy Navajas / SVP Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Peggy - implementation Part 10 Dorothy - action items on tasks and backup If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Part 16 Per bank's overall plan If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Accounting & Finance Department - Acquired & Loss Share - Allison Johnson Part 1 Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region?

(Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan.

Notify the Disaster Recovery Team via email: [email protected]

Necessary public statements and media contact will be made by the bank President/CEO or Part 4 OCEO (according to the bank’s order of succession). The Executive Management Team will determine if operations must be moved to a temporary recovery location. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Jackie Rodriguez Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities.

When time and safety permit, secure cash, sensitive records, and confidential materials in the Part 10 vault, locking files/cabinets, or locked desks. (Rapid Shutdown) If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Part 16 Remain in a safe location until further notice. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters.

Part 18

Accounting & Finance Department - Acquired & Loss Share - Christina Markel Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan.

Notify the Disaster Recovery Team via email: [email protected]

When time and safety permit, secure cash, sensitive records, and confidential materials in the vault, locking files/cabinets, or locked desks. (Rapid Shutdown) Part 4 Necessary public statements and media contact will be made by the bank President/CEO or OCEO (according to the bank’s order of succession).

The Executive Management Team will determine if operations must be moved to a temporary recovery location.

Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Jackie Rodriquez Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 See above. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Part 13 Are employees and their families encouraged to be prepared for hurricanes and other disasters?

(Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Families are encouraged to find a safe location at home or in a shelter until you Part 16 hear otherwise from bank management. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Marketing Department - Isa Andrews Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Continue monitoring progress of storm, update employee contact information, Part 4 alert employees to the situation. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Izzy Prieto Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Being aware of the situation, providing their contact information, ensure kit is Part 10 fully stocked If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have.

Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Review family security plans, locate flashlights, water storage, non-perishable Part 16 food items, hurricane radio. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Training & Development Department - Training & Development - Carla Trombly Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. My department relies on the whether the building and branch is open for business. Part 4 If the building and branch is open and its safe to come in we will, if the building is closed then my time will work from home. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Carla Trombly - Training Manager Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 The are to work from home if instructed to do so.

If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Hurricane Safety and Preparedness

Weather Research Center's Family Hurricane Survival Kit

Hurricane Season Outlook (video)

Hurricane Safety Guide

The Weather Channel Disaster Supply Kit

Hurricane Safety & Preparedness: Part 16 http://www.weather.com/life/safety/hurricane/hurricane-safety_2011-11-03

Hurricane Situation: http://www.vuetoo.com/vue1/Situationpagenews.asp?af=&sit=6547

Family Plans: http://www.floridadisaster.org/family/

Hurricane Safety & Preparedness: http://www.weather.com/life/safety/hurricane/hurricane-safety_2011-11-03

Hurricane Situation: http://www.vuetoo.com/vue1/Situationpagenews.asp?af=&sit=6547 If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Marketing Department - Amanda Stroud Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. check to see if there are alternative locations with power, communicate with Part 4 marketing director regarding issue Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Jodi Irwin Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 all employees are cross trained and have the ability to work from home If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. encouraged to have a hurricane preparation kit, availability to work from home- Part 16 our BCP departments send continued updates regarding the storms progress If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters.

Part 18

Other - Karen Bailey Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Be on alert for the tropical storm to become a hurricane and prepare Part 4 accordingly. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Karen Bailey, Dave McCoy , Erin Jones Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. All the employees of the Appraisal department are in different locations so each Part 10 employee must take care of their office. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Secure your home and be prepared to evacuate or have a plan in place to be Part 16 safe.

Risk Management Department - Information Security - Denis Durnan Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Components include: Part 4 Pre-Storm, Named Storm, After the Storm, and Hotline numbers, Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Denis Durnan Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Workaround procedures, alternate work locations, cross-training adn Part 10 restorationm process. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes Part 15 If the above answer is yes. – List individual and family disaster preparedness

actions employees are encouraged to undertake at home. Part 16 Make a family plan adn prepare a kit. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Loan Operations Department - Consumer & Residential Loans - Jaclyn Sollinger Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. the BCP director and Florida Community Bank President/ CEO will evaluate daily meeting and conference call schedule and adjust schedule based on storm speed and intensity Part 4 The BCP department core will notify the employees of the outcome of those meetings as needed. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Jerry McLaughlin, Mortgage Executive Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 No Part 9 If the above answer is yes. – Identify and briefly describe these activities. Jean Wells- second in command will assist Jerry and notification to other core officers to contact employees

Scott Jannasch- contact employees - facilitation of possible employee Part 10 relocation- if work place is not functional

Jaclyn Sollinger- contact employees - facilitate securing equipment- safety of employees

If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. The other employees will be securing the equipment with the materials provided Part 12 if available. Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Most important have a plan - to meet at a secure site or home.

have a list

have an ample supply of essential items- including flash lights, batteries, water, food, prescriptions Part 16 have a current inventory of your home- have the phone numbers of all your doctors/vet/insurance agent

secure your home and valuables

withdraw cash If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Information Technology Department - LAN & System Management - Mary Turley Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan.

Part 4 prepare personal residents, ensure team is aware of plan, verify contact lists Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 mary turley Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 All IT team members need to prepare their homes and verify their inforamtion If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. learn proactive measures you can take

make a plan Part 16 build a kit

get involved to support community prepareess If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Credit Administration Department - Timothy McLaughlin Part 1 Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region?

(Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Part 4 Fully described in Business Continuity Program Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Tim McLaughlin Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Call tree will be executed to all team members Part 10 Assign work as needed, including securing all loose papers and documents, covering electronics If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Part 16 Clean bathtub, fill with water

stock up on dry goods and canned goods

supply of batteries,

Portable radio

stock up on additional water supplies = 1 gallon/person/day If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Legal & Corporate Affairs Department - Grace Arrascaeta Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. BCP Director will communicate with senior management team to discuss status of forecast and team preparations. Team leader will then communicate with Part 4 Team Members to review department plan, verify alternate locations and contact information of Team Members. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Grace Arrascaeta/VP Legal Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Ensure that hard copy backup reference materials are printed and assembled, ensure that computer/peripherals are properly secured/protected, issue Part 10 communique to outside legal providers and issue internal communique to senior management regarding alternate location and contact details. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12

Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Ensure that any prescriptions have been filled and there is ample supply; ensure that any family members requiring special evacuation are registered with Part 16 the municipality; ensure that there is water and food supplies for at least 5-7 days; ensure there is a post storm communication plan. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Special Assets Department - Mahriah Tucker Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. 1 Power down all equipment

2 Secure all loose items

Part 4 3 Clear desks

4 Back-up electronic information if you can

5 Wait for computers to cool, then cover them Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Larry Benton for ORE Part 7 Do all employees have a role in carrying out the activities associated with the

preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 Each employee secures their individual office space. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 N/A Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Each employee is encouraged to make appropriate accommodations for their Part 16 family and their work space. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18 N/A

Marketing Department - Andrea Quintero Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. we check for alternate locations where we can do work, and we communicate Part 4 with the Marketing Directors with any issues we are having Identify the individual by name and title that is responsible for the plan’s Part 5 implementation.

Part 6 Jodi Irwin - Marketing assistant Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 all teammembers are cross trained and have ability to work from home If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Part 16 encorage to have a preparation kit and be available to work from home If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Other - Herbert Castellano Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. Part 4 Detailed checklist is in the Business Continuity Manual. Highlights are -

Watch for updates regarding storm status from BCP Manager, President

review, update and distribute contact list, collect emergency contact info, check items in kit, remind managers to charge cell phones, reinforce clean desk policy, begin monitoring radio and tv weather alerts Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Herb Castellano Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Part 10 Keeping desks clean, listening for updates, verifying contact info If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. watch for weather alerts

stock up on emergency supplies, water and non-perishable food

clean up debris and bring in any objects out in the yard that could become Part 16 projectiles

gas up verhicles

keep cell phones charged and available Part 17 If the above answer is no. – Briefly explain why, and then identify opportunities your department could initiate which would encourage employees and their

families to prepare for future disasters. Part 18

Credit Administration Department - Joan Thompson Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. We have a list of names of employees with their contact numbers in case of emergency. Shutdown, unplug and cover all electrical devices with plastic and Part 4 move to safe site. Place all customer sensitive infomation in fire proof room. Determine what unaffected location employees could work from. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Jim Baiter - Chief Credit Officer Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Contact President and diseminate info. Update Employee Hotline. Track Part 10 Huricane progress. If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home.

Food and water supply for 1 week. Batteries, medicine supply, battery, Part 16 flashlight, battery operated radio If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Credit Administration Department - Caridad Oliva Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. We do have a list of all employess contact information. Part 4 We unplug and cover all equipment, secure all files under cabinets if possible fire proof. Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Jim Baiter Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. Each one should be responsable for securing their station. Part 10 Follow the call tree to assure the safety of all employees and family If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Part 13 Are employees and their families encouraged to be prepared for hurricanes and other disasters?

(Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. Prepare an emergency kit during and after the hurricane,

Part 16 Secure the house

Plan for evacuation in case of emergency who to contact and where to go. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Loan Operations Department - Commercial Loans - Angela Luce Does your department have a plan as to how it will prepare for Tropical Storm Adam as it approaches the region? Part 1 (Note: Access Business Continuity Information) Part 2 Yes If the above answer is yes. – Briefly describe the actions outlined in your Part 3 department's preparedness plan. laptop users take them home, BCP plan & phone numbers, redeployment Part 4 locations, call tree log Identify the individual by name and title that is responsible for the plan’s Part 5 implementation. Part 6 Patricia Walters & Donna Hitchcock Do all employees have a role in carrying out the activities associated with the Part 7 preparedness plan? Part 8 Yes Part 9 If the above answer is yes. – Identify and briefly describe these activities. everyone secures their own equipment to protect it from water damage, team Part 10 leads have more specific rolls

If the above answer is no. – Briefly explain why, and then identify potential Part 11 preparedness roles that employees could have. Part 12 Are employees and their families encouraged to be prepared for hurricanes and other disasters? Part 13 (Note: Access Family Disaster Planning Information) Part 14 Yes If the above answer is yes. – List individual and family disaster preparedness Part 15 actions employees are encouraged to undertake at home. employees have the right to evacuate if necessary to a safe location, keep their Part 16 own disaster supply kit at home, and take home all personal items. If the above answer is no. – Briefly explain why, and then identify opportunities Part 17 your department could initiate which would encourage employees and their families to prepare for future disasters. Part 18

Vendor Management Department - Dorothy DeMartino Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Unsure Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes

Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8

Wholesale Banking Department - Wholesale Banking - Angelica Di Nino Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8

Risk Management Department - Internal Control (Audit) - Sukranie Darbhanga Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes

Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8

Risk Management Department - Bank Secrecy Act - Michael Beharry Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Risk Management Department - Quality Control - Julie Sampson Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes

Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Unsure Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8

Risk Management Department - Compliance - Sheila Abbott Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Unsure Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 Fire drills.

Facilities & Purchasing Department - Valerie Goodnow Part 1 Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area.

Conduct a brief analysis of your employee’s disaster readiness training.

Risk Management Department - Compliance - Susan Aidie Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Risk Management Department - Business Continuity - Izzy Prieto

Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 BAI and this exercise

Accounting & Finance Department - Accounting - Susan Rogge Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Unsure Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees.

Part 8 We have tested working remotely from home and/or other FCB locations.

Risk Management Department - Security & Fraud - Melissa Favorite Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 Discussed the Hurricane Prepardness Check List and Phone Tree

CD Custody Department - Angelina Overzat Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible?

Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Stay away from windows and doors. Part 8 Go to a secure area.

Information Technology Department - Network Management - Susan Sowa Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Unsure Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. fire drill

Part 8 annual bcp DR test

BAI training

Special Assets Department - Martha Gutierrez Part 1 Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area.

Accounting & Finance Department - Acquired & Loss Share - Melinda Sweet Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 Identified alternative work locations and roles if necessary to implement.

Credit Underwriting Department - Christina Saltos Part 1 Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your

department can safely and swiftly re-open after the hurricane has moved through the area.

Vendor Management Department - Peggy Navajas Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Accounting & Finance Department - Acquired & Loss Share - Allison Johnson Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 Bank tests contact information for all employees annually.

Accounting & Finance Department - Acquired & Loss Share - Christina Markel Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Part 7 Identify any other disaster related training that has been facilitated for your

department’s employees. The bank conducts a yearly test of our emergency contact system and reviews Part 8 the busines continuity plan regularly.

Marketing Department - Isa Andrews Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 General business continuity

Training & Development Department - Training & Development - Carla Trombly Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8

Marketing Department - Amanda Stroud Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Other - Karen Bailey Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Unsure

Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Unsure Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 Just for vacations or health issues, surgery, maternity, etc.

Risk Management Department - Information Security - Denis Durnan Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Loan Operations Department - Consumer & Residential Loans - Jaclyn Sollinger Part 1 Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Unsure Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 Other than the core officers we have employees who are knowledgeable in CPR

Information Technology Department - LAN & System Management - Mary Turley Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Credit Administration Department - Timothy McLaughlin

Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 No Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8

Legal & Corporate Affairs Department - Grace Arrascaeta Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees.

Bank conducts enterprise-wide training and provides emergency preparedness Part 8 and recovery manuals and checklists to assist all Bank associates. Testing is also conducted to assess readiness.

Special Assets Department - Mahriah Tucker Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 N/A

Marketing Department - Andrea Quintero Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 Fire drill safety test exercise.

Other - Herbert Castellano Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Unsure Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8

Credit Administration Department - Caridad Oliva Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes

Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Unsure Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Pandemic Part 8 Fire drill

Credit Administration Department - Joan Thompson Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through the area. Part 1 Conduct a brief analysis of your employee’s disaster readiness training.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 Pandemic, fire drill, ability to access operating system remotely.

Loan Operations Department - Commercial Loans - Angela Luce Part 1 Having the knowledge that employees are trained and ready to assist with disaster preparedness, response and recovery is vital for ensuring that your department can safely and swiftly re-open after the hurricane has moved through

the area.

Have all employees received training on the bank’s disaster plan? Part 2 Yes Are all new employees trained on the bank’s disaster plan during their job Part 3 orientation? Part 4 Yes Part 5 Are employees cross-trained in job responsibilities wherever possible? Part 6 Yes Identify any other disaster related training that has been facilitated for your Part 7 department’s employees. Part 8 team leads have specific rolls

Vendor Management Department - Dorothy DeMartino Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 home phones, cell phones, e-mail If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 each employee has a hard copy

Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 shared drive

Wholesale Banking Department - Wholesale Banking - Angelica Di Nino Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Employee hotline and personal phone call by Management If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Each manager has it as well as HR Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 HR and Managers

Risk Management Department - Bank Secrecy Act - Michael Beharry Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes Part 3 If the above answer is yes. – Briefly describe the various methods to be used to contact your employees before, during and after Hurricane Adam strikes the

region. Part 4 If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14

Risk Management Department - Internal Control (Audit) - Sukranie Darbhanga Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 email and phone If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Unsure Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Part 11 Does your department have an electronic copy of its employee contact list?

Part 12 Unsure Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14

Risk Management Department - Quality Control - Julie Sampson Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Home Phone, Cell Phone, and E-mail If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 In individual's Home Hurricane Preparedness Kit Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 On the Intranet Risk Management/QC Private Folder

Facilities & Purchasing Department - Valerie Goodnow Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region.

Part 4 cell phones, computers / email, home phones If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 We each have a copy Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Facilities drive

Risk Management Department - Compliance - Sheila Abbott Does your department have at least two methods of contacting employees Part 1 when the are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Ground line telephone, cell line, Employee Hotline. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Weston Risk Management Director Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes

Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Link on Intranet -

Risk Management Department - Compliance - Susan Aidie Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. call tree with both home and mobile numbers and automated dialing / message Part 4 system. We also have home email addresses. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 in the orange book (BCP Manual) located in the department Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 G: shared drive for the department under BCP

Risk Management Department - Business Continuity - Izzy Prieto Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Automated system Call Tree

If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 electronic Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14

Accounting & Finance Department - Accounting - Susan Rogge Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. home phone/cell phone Part 4 employees are asked to call Employee Hotline for status updates. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Lori Arnold's office with the Business Continuity Manual Part 11 Does your department have an electronic copy of its employee contact list?

Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. ACCOUNTING/MGMT/BUSINESS CONTINUITY FOLDER ON WESTON Part 14 DRIVE

Risk Management Department - Security & Fraud - Melissa Favorite Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. automated phone tree and manual phone tree Part 4 Hot Line If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 BCP manual

CD Custody Department - Angelina Overzat Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes Part 3 If the above answer is yes. – Briefly describe the various methods to be used to

contact your employees before, during and after Hurricane Adam strikes the region. Telephone Part 4 Text If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Managers Office Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Managers Office

Information Technology Department - Network Management - Susan Sowa Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. text

email Part 4 phone

hotline If the above answer is no. – Briefly explain why your department does not have Part 5 this capability.

Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 each employess has copy, in bcp manaul Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 sharepoint

Special Assets Department - Martha Gutierrez Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 home phone, cell phone email If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14

Accounting & Finance Department - Acquired & Loss Share - Melinda Sweet Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 text message and cell phone call alert. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 FCB Business Continuity Manual located in department's administrative's office Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. FCB Internal department's loss share drive (G) on server/Policies and Part 14 Procedures/BC

Credit Underwriting Department - Christina Saltos Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 cell phone and text If the above answer is no. – Briefly explain why your department does not have Part 5 this capability.

Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Each employee has a copy at their desks and personally with them Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 On the shared drive

Vendor Management Department - Peggy Navajas Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 By telephone, cell phone and e-mail. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Private folder for Vendor Management on intranet

Accounting & Finance Department - Acquired & Loss Share - Allison Johnson Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Phone and email alert system. Part 4

If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 HR Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 HR files

Accounting & Finance Department - Acquired & Loss Share - Christina Markel Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Cell phone or email. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability.

Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Human Resources Files and our own individual cell phones. Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Email and Cell phone storage.

Marketing Department - Isa Andrews Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 cell phones, email, and text. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 wallet Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 local drives

Training & Development Department - Training & Development - Carla Trombly Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Phone & email If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. It's located in the Training Manager's office in the BC binder and each employee Part 10 has a printed copy Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Training Private Drive

Marketing Department - Amanda Stroud Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Phone call and text message If the above answer is no. – Briefly explain why your department does not have Part 5 this capability.

Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 business continuity manual and team member call card Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Marketing drive

Other - Karen Bailey Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Home phone, cell phone, text, email If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Each employee has it stored in their cell phone Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 On the shared drive

Risk Management Department - Information Security - Denis Durnan Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Phones - work, home, and cell. email - work adn home. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Work 0 in hard and soft copy. Home - hard copy. Auto - hard copy. Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Department's shared drive BCP folder

Loan Operations Department - Consumer & Residential Loans - Jaclyn Sollinger Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 phone/ text/ email If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6

Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 BC manual Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 on each lap top computer

Information Technology Department - LAN & System Management - Mary Turley Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 IT Sharepoint site

Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 telephone and email If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 top left hand cabinet in T McLaughlin office Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 ADP

Legal & Corporate Affairs Department - Grace Arrascaeta Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Via home telephone or cell phone pre-storm; via Employee Hot Line post storm. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list?

Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Call Tree List is included in Department BCP Plan. Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Maintained in Department U Drive on Bank servers subject to regular back-up Part 14 and co-location redundancies.

Special Assets Department - Mahriah Tucker Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Cell phone and personal email address If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 N/a Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Hard copy in SVP's office, on the shared drive and each individual employee Part 10 has a hard copy. Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Located on the shared drive.

Marketing Department - Andrea Quintero

Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Phone call and text. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 individual member teams have it Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 and is stored in the Marketing share drive

Other - Herbert Castellano Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. personal cel phone

Part 4 emergency contact

email Part 5 If the above answer is no. – Briefly explain why your department does not have

this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 in managers' office Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 in corporate email

Credit Administration Department - Joan Thompson Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 Employee Cell - texting. Through relatives. Employee hotline. If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Administrator Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored.

Part 14 Shared Drive

Credit Administration Department - Caridad Oliva Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Employee Hotline Part 4 Emergency contact information If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Irene Marshall office Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 Share drive

Loan Operations Department - Commercial Loans - Angela Luce Does your department have at least two methods of contacting employees Part 1 when they are not in the office? Part 2 Yes If the above answer is yes. – Briefly describe the various methods to be used to Part 3 contact your employees before, during and after Hurricane Adam strikes the region. Part 4 employees can call the 1-888 number, email, cell phone, or call tree

If the above answer is no. – Briefly explain why your department does not have Part 5 this capability. Part 6 Part 7 Does your department have a printed copy of its employee contact list? Part 8 Yes Part 9 If the above answer is yes. – Identify the location where the list is stored. Part 10 Jennifer Pack's office Part 11 Does your department have an electronic copy of its employee contact list? Part 12 Yes Part 13 If the above answer is yes. – Identify the location where the list is stored. Part 14 on intranet, and shared drive

Vendor Management Department - Dorothy DeMartino

Part 1 Day 8 Landfall Plus 36 Hours

Regional Damage Assessment

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Travel conditions have improved enough to allow for team members to return to your facility.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Diane Mattaliano, Branch Manager Part 3 Briefly describe how damage and needs assessment will be accomplished. First Responder will approach building and assess damages, damage Part 4 assessment worksheet will be completed and action recovery plan will be decided

Wholesale Banking Department - Wholesale Banking - Angelica Di Nino

Day 8 Landfall Plus 36 Hours

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your Part 1 department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Elma Quijano Branch Manager

Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 Drive by to area by management to asses damages etc.

Risk Management Department - Bank Secrecy Act - Michael Beharry

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 NIck Marsit, CRgO Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 Visual Inspection and report to Nick Marsit

Risk Management Department - Internal Control (Audit) - Sukranie Darbhanga

 Electricity is out to 70% of the area surrounding the building that houses

your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Robert Lubin, CRO Part 3 Briefly describe how damage and needs assessment will be accomplished. Once building is assessible, visual inspect department and contact disaster Part 4 recovery team on network and telecommunication availability. Bob will communication with employees on action plan and whether to work from home.

Risk Management Department - Quality Control - Julie Sampson

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.

 The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. North Port Branch Manager, Cindy Stover/ LaBelle Branch Manager, Sue Part 2 Williams/Lehigh Acres Branch Manager Lenore Maffetore Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 Branch Manager to complete the Disaster Response First Visit Checklist

Facilities & Purchasing Department - Valerie Goodnow

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and

the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Jeff Beuttel Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 following the disaster recovery guide procedures

Risk Management Department - Compliance - Sheila Abbott

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Sue WIlliams Branch Manager LaBelle Banking Center Part 3 Briefly describe how damage and needs assessment will be accomplished.

Sue Williams and Aida Loez will complete a Damage Assessment Worksheet Part 4 and Action Plan for recovery.

Risk Management Department - Compliance - Susan Aidie

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Nick Marsit, SVP Risk Part 3 Briefly describe how damage and needs assessment will be accomplished. Senior Management will visit the site and determine if safe entry and usage is Part 4 possible. Until Senior Management gives the ok, employees are not to enter the building/department.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Department managers/Supervisors Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 manual, see BCP addendums

Accounting & Finance Department - Accounting - Susan Rogge

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your

department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Susan Zelenak - SVP Part 3 Briefly describe how damage and needs assessment will be accomplished. by physically observing location for electricity, water and physical access Part 4 problems.

Risk Management Department - Security & Fraud - Melissa Favorite

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Melissa Favorite Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 Disaster Response - First Visit Checklist

Information Technology Department - Network Management - Susan Sowa

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Lenore Maffetore, branch manager Part 3 Briefly describe how damage and needs assessment will be accomplished.

Part 4

CD Custody Department - Angelina Overzat

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Dorothy DeMartino Part 3 Briefly describe how damage and needs assessment will be accomplished. Back up light generator.

Part 4 Water bottles.

Cell phones

Special Assets Department - Martha Gutierrez

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Jeff Beuttel Facilities Manager Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 Completes the First Visit Checklist

Accounting & Finance Department - Acquired & Loss Share - Melinda Sweet

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads

should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Melinda Sweet, Loss Share Manager Part 3 Briefly describe how damage and needs assessment will be accomplished. Make a list of any damages and photograph area

Make a list of what is needed to be fully operational as for the department's Part 4 needs.

Notify facilities with any damage or repairs needed.

Credit Underwriting Department - Christina Saltos

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full

access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Kathy Hayden, Branch Manager Part 3 Briefly describe how damage and needs assessment will be accomplished. BM will assess the exterior and interior of the building for damage and will post Part 4 appropriate color card to indicate severity of damage.

Vendor Management Department - Peggy Navajas

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Brach Manager for Margate branch Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4

Accounting & Finance Department - Acquired & Loss Share - Allison Johnson

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Jackie Rodriguez Part 3 Briefly describe how damage and needs assessment will be accomplished. Business management will conduct the initial assessment and Nick Marsit will Part 4 assess the facility to make sure it is operational.

Accounting & Finance Department - Acquired & Loss Share - Christina Markel

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Jackie Rodriguez, Executive Assistant Part 3 Briefly describe how damage and needs assessment will be accomplished. Building management will conduct the initial assessment. Once given Part 4 the clearance from the management company, Nick Marsit will conduct the assessment of the damage and report to the disaster recovery team.

Marketing Department - Isa Andrews

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully

restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Winter Park- Isa, Weston- Wade, Naples- Jodi Part 3 Briefly describe how damage and needs assessment will be accomplished. Establish contact with teammates, determine the severity of conditions in their Part 4 areas, determine each team members ability to connect to their FCB resources (remote access via laptop, access to network, and shared drives).

Training & Development Department - Training & Development - Carla Trombly

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.

 Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Carla Trombly - Training Manager Part 3 Briefly describe how damage and needs assessment will be accomplished. She will review with Branch Manager and Leaders to ensure that building is safe Part 4 to enter and will also do a physical inspection to ensure it's safe.

Marketing Department - Amanda Stroud

Travel conditions have improved enough to allow for team members to return to

your facility.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 marketing director Part 3 Briefly describe how damage and needs assessment will be accomplished. team members at various locations will report damage and solutions for their Part 4 locations to the marketing director

Other - Karen Bailey

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Karen Bailey for Lehigh Acres, Dave McCoy for Winter Park and Erin Jones for Part 2 Stuart Part 3 Briefly describe how damage and needs assessment will be accomplished.

Each employee will access the damage if any to their offices and report to Part 4 Management.

Risk Management Department - Information Security - Denis Durnan

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Denis Durnan Part 3 Briefly describe how damage and needs assessment will be accomplished. A gap list will be created using the department's BCP requirements - business Part 4 processes, staffing, applicaitons, and supplies adn what is available at the main and secondary facilities.

Loan Operations Department - Consumer & Residential Loans - Jaclyn Sollinger

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Jerry McLaughlin and Jean Wells Part 3 Briefly describe how damage and needs assessment will be accomplished. Jerry McLaughlin and Jean Wells will communicate the appropriate persons at Florida Community Bank. Once the damage and length of time to cure the Part 4 damages is identified, Jean Wells will contact Scott Jannasch who will contact other branches in the area for relocation of employees. Jaclyn Sollinger will contact the employees with their assignments.

Information Technology Department - LAN & System Management - Mary Turley

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked

60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Mary Turley - Director IT Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 In conjunction with site assigned personal, vendors and it staff

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the

area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Tim McLaughlin, Credit Operations Officer Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 Inspect offices of all team mates, document and report to Exec Management

Legal & Corporate Affairs Department - Grace Arrascaeta

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Nick Marsit/SVP and Bank Security Officer

Part 3 Briefly describe how damage and needs assessment will be accomplished. Senior Management will convene at pre-determined location to assess conditions. Facilities Team will be dispatched to assess "on site" conditions and Part 4 report to Senior management who will then communicate status to line managers. Status assessment will be reported via Employee Hotline. Employee safety is paramount.

Special Assets Department - Mahriah Tucker

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Larry Benton in ORE Part 3 Briefly describe how damage and needs assessment will be accomplished. First response team inspects property and indicates whether it is safe for the staff Part 4 to enter the premises.

Marketing Department - Andrea Quintero

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Marketing Director Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4

Other - Herbert Castellano

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The

local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Herb Castellano, Vice President, regional sales manager Part 3 Briefly describe how damage and needs assessment will be accomplished. Visual observation of space and determining availability of electricity and bank Part 4 computer network by checking phone system and connecting to network via laptop

Credit Administration Department - Caridad Oliva

 Electricity is out to 70% of the area surrounding the building that houses your department. The region’s electrical utility provider has estimated that it could take between three and seven days before electricity is fully restored to the area.  Downed utility poles and trees along with other storm debris have blocked 60% of the roads leading to the building that houses your department. The local roads and streets department estimates that most of the roads should be cleared of debris and made passable within the two days.  The water tower supplying drinking water to the building that houses your department was heavily damaged.  Local phone and internet providers have estimated that 55% of the their services are out and that it could take as long as ten days before full access to these communications services could be restored to the region.  The Public Information Officer with the local health department has

released a media advisory that a boil water notice is now in effect for the area. The reason for this action is due to the damaged water tower and the resulting contamination of the water supply.

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Irene Marshall Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 Following the Disaster Response- First Visit Checklist

Credit Administration Department - Joan Thompson

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Irene Marshall

Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 Building assessment to see if safe - if not relocate employees to other sites.

Loan Operations Department - Commercial Loans - Angela Luce

Identify the individual by name and title that will be responsible for conducting damage and needs assessment for your department. Part 2 Patricia Walters & Donna Hitchcock Part 3 Briefly describe how damage and needs assessment will be accomplished. Part 4 said individuals will be in contact with first responders

Vendor Management Department - Dorothy DeMartino Part 1 As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage

and making immediate temporary repairs.

She and her videographer decide to pull into the parking lot to produce a report on when and how individuals can access their money if the bank is damaged.

She approaches one of the bank’s employees and begins asking questions.

Amanda is asking to interview a bank employee in front of the damaged building.

Briefly describe how the request for an interview from Amanda will be handled. I would thank Amanda for her concern and refer her to our President and CEO Part 2 Mr. Kent Ellert for any comments.

Risk Management Department - Bank Secrecy Act - Michael Beharry As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

She and her videographer decide to pull into the parking lot to produce a report on when and how individuals can access their money if the bank is damaged. Part 1 She approaches one of the bank’s employees and begins asking questions.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Refer them to the Public Information Officer - Kent Ellert, CEO.

Wholesale Banking Department - Wholesale Banking - Angelica Di Nino As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Amanda will be directed to contact Kent Ellert President and CEO, Vince Tese

Chairman, or Les Lieberman Vice Chairman.

Risk Management Department - Internal Control (Audit) - Sukranie Darbhanga As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Employee should refer Amanda to the FCB's designated media spokesperson Part 2 Kent Ellert.

Facilities & Purchasing Department - Valerie Goodnow As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 no employee is to speak on behalf of the bank except the president.

Risk Management Department - Compliance - Sheila Abbott Part 1 As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Amanda will be directed to Kent Ellert.

Risk Management Department - Quality Control - Julie Sampson As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Amanda will politely decline comment and refer reporter to: Kent Ellert, Part 2 President/CEO, Vince Tese, Chairman/OCEO, Les Lieberman, Vice Chairman/OCEO

Risk Management Department - Compliance - Susan Aidie As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. No Associate is to make any comments to the media; all inquiries should be Part 2 directed to Mr. Kent Ellert, President/CEO.

As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Ask for her contact info and a bank rep will contact her (Kent Ellert)

Accounting & Finance Department - Accounting - Susan Rogge As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Refer Amanda to either Kent Ellert, Vincent Tese, or Les Lieberman who are the Part 2 only people authorized to speak on behalf of the Bank.

Risk Management Department - Security & Fraud - Melissa Favorite As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled.

Part 2 We are unable to comment

Information Technology Department - Network Management - Susan Sowa As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 no comment, please refer to Kent Ellert, Les Lieberman, Vincent Tese

CD Custody Department - Angelina Overzat As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 No interviews are allowed.

Special Assets Department - Martha Gutierrez Part 1 As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Refer to management. Kent Ellert, Vince Tese or Les Lieberman

Accounting & Finance Department - Acquired & Loss Share - Melinda Sweet As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. The employee would not agree to the interview and refer the reporter to contact Part 2 either the OCEO or President & CEO, or Chairman or Vice Chairman for any media contact.

Credit Underwriting Department - Christina Saltos As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 All media requests go to:

Kent Ellert

Vince Tese

Les Lieberman

Vendor Management Department - Peggy Navajas As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. No employee is to speak to media. This request should politely be referred to the Part 2 Bank's President and CEO.

Accounting & Finance Department - Acquired & Loss Share - Allison Johnson As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 All questions should be deferred to the CEO.

Accounting & Finance Department - Acquired & Loss Share - Christina Markel Part 1 As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 All questions should be deferred to the CEO

Marketing Department - Isa Andrews As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 All request for interviews are referred to Kent Ellert.

Training & Development Department - Training & Development - Carla Trombly As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 The OCEO or President & CEO of Florida Community Bank, N.A. shall have the responsibility for releasing information to the news media regarding bank matters and activities. All employees shall refrain from releasing information relating to any bank matters or activities, including those topics included in this policy. It is important that accurate and factual information be released to the public regarding bank matters. Incorrect information could be detrimental to the operating of the bank and the safety of bank personnel and customers.

Personnel Authorized to Communicate with the Media

The following personnel have been authorized to talk to the media or issue press statements. All inquiries from the media must be referred to one of these executives.

Kent Ellert President & CEO 239-530-8440

Vince Tese, Chairman & OCEO 305-668-5416

Les Lieberman, Vice Chairman & OCEO 305-668-5423

Marketing Department - Amanda Stroud As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. all inquiries from the media will be referred to either the CEO, Chairman or Vice Part 2 Chairman

Other - Karen Bailey As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled.

Amanda will refer them to the CEO as employees are not to make statements to Part 2 the media.

Risk Management Department - Information Security - Denis Durnan As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. They wil be referred to the Marketing Department which will coordinate allcantact Part 2 with the media. Individuals should not talk to the media.

Loan Operations Department - Consumer & Residential Loans - Jaclyn Sollinger As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. We will politely tell Amanda Florida Community Bank's media communication Part 2 officer will be able to answer any questions but at this time we do not have sufficient information to give her intelligent and informed answers.

Information Technology Department - LAN & System Management - Mary Turley Part 1 As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

She and her videographer decide to pull into the parking lot to produce a report

on when and how individuals can access their money if the bank is damaged.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Refer her to the President / CEO or OCEO

Credit Administration Department - Timothy McLaughlin As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Refer her to the Marketing Department

Legal & Corporate Affairs Department - Grace Arrascaeta As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Only the Bank's CEO and President, Executive Chairman or Executive Vice Part 2 Chairman are authorized to speak to the media. Do not answer any questions or make any comments.

Special Assets Department - Mahriah Tucker As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Kent Ellert, Vince Tesse, or Les Lieberman would handle all media relations.

Marketing Department - Andrea Quintero As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. all media requests will be directed to the CEO, the Chairman or the Vice Part 2 Chairman

Other - Herbert Castellano Part 1 As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Amanda will be politley referred to the office of the COO

Credit Administration Department - Joan Thompson As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Refer her to communicate with CEO or Bank President.

Credit Administration Department - Caridad Oliva As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 You need to refer to the President of the bank.

Loan Operations Department - Commercial Loans - Angela Luce Part 1 As Amanda Jones, a reporter from the local CBS Television Station is driving past your location when she notices bank employees busily assessing damage and making immediate temporary repairs.

Briefly describe how the request for an interview from Amanda will be handled. Part 2 Amanda would be refered to Isa Andrews our marketing rep.

Disaster Resistant Communities Group LLC www.drc-group.com