Complete 511 Motorist Information System to Include IVR, Web, Condition Reporting, Data

Nevada Select’s VoltDelta for its Next-Generation 511 Traffic and Weather Updates for Multi-Channel Service

Complete 511 Motorist information System to include IVR, Web, Condition Reporting, Data Fusion and Smart Phone applications with Survey Feedback

New York, NY, March 26, 2013 – VoltDelta announced today that the Nevada Department of Transportation (NDOT) has selected VoltDelta’s N11 hosted platform for deployment of a new multi-channel phone and web-based 511 system for Nevada motorists. This advanced traveler information system will deliver road and weather information via hands-free dialing and voice-enabled interactive dialogs, web access, and Smartphone applications to motorists. The solution will be deployed statewide in the near future and will be available by dialing 511 within Nevada or logging onto www.nvroads.com.

511 systems help drivers avoid areas with traffic congestion, provide alerts for severe weather and other conditions and recommend alternate routes. The new 511 Interactive Voice Response (IVR) and Speech recognition services will be deployed with VoltDelta’s N11 platform, which provides the voice self service and hosted telephony infrastructure. Automated outbound calls via VoltDelta’s N11 platform will also be made for alerts to motorists that opt-in. The Next-Generation 511 system will continue to include incident and event-related information available via web access as well as telephony.

VoltDelta distinguishes Nevada’s 511 with IVR features that include:

 Remembering the last location a caller requested via to more quickly and efficiently deliver the right information to the caller.

 Demonstrating superior voice recognition accuracy especially for like sounding street names through the use of patent-pending speech technology.  Enhancing subscriber alerts by providing an outbound phone call option.

 Empowering NDOT with the ability to manage the 511 IVR application by self modifying portions of the dialog for extremely rapid adds, moves and changes.

 A reliable platform supporting massive calling spikes (when 511 proves its worth) resulting from accidents, weather, or events via a hosted infrastructure currently supporting more than 2 billion calls per year.

“Nevada’s traffic safety goal is zero fatalities, and our enhanced 511 service is one way we are helping improve traffic safety and reduce traffic congestion,” NDOT Director Rudy Malfabon explained. “The real-time, personalized road conditions are another way to help drivers get where they need to go more directly and safely. We selected VoltDelta to provide the IVR and telephony infrastructure because of their experience with providing 511 solutions that focus on caller engagement and ability to handle large call volumes.”

VoltDelta is the prime contractor for Nevada DOT 511 project, responsible for implementing and integrating the IVR (speech dialogs), website , Condition Reporting Systems (weather, floodgate messaging, etc.), Data Fusion Systems (road sensors, cameras, etc.), and Smartphone applications. VoltDelta powers 511 services for multiple states as well as 411 services to most of North America. More than 2 billion calls per year in North America traverse VoltDelta’s hosted platform.

“VoltDelta’s hosted N11 platform offers states the opportunity to implement highly visible services to their driving constituents valued for safety and driving efficiency without capital investment or staffing requirements,” said Terry Saeger, SVP and GM of VoltDelta. “Our proven ability to answer 511 calls especially for unexpected conditions will provide the Nevada DOT and their motorists with performance confidence that can be relied upon in all conditions.” VoltDelta’s N11 solution is offered as a cloud-based service, delivering on-demand value for cities, states and municipalities while removing budget-busting, up-front deployment costs. VoltDelta’s N11 solutions ensure rapid deployment and scalability designed to respond during special events and crisis situations when N11 services are most needed.

For a white paper on VoltDelta’s N11 solution, go to: http://www.voltdelta.com/n11/index.aspx

About the Nevada Department of Transportation (NDOT)

The mission of the Nevada Department of Transportation (NDOT) is to provide a better transportation system for Nevada through unified and dedicated efforts. The department is responsible for the planning, construction, operation and maintenance of the 5,400 miles of highway and over 1,000 bridges which make up the state highway system. NDOT's headquarters building is located in Carson City. For more information, please visit: www.nevadadot.com.

About VoltDelta® OnDemand Solutions

Part of Volt Information Sciences, VoltDelta OnDemand provides automated voice recognition and Contact Center On Demand (CCOD) solutions that enable and enhance multi-channel customer care with automation to reduce costs. The company supports more than 2 billion calls and 2 billion SMS messages per year with 99.99% reliability to support some of the leading organizations in North America and throughout the world. For more information, please visit: www.voltdelta.com.

Media Contact: Chris McManus NarratePR [email protected] (718) 832-9154