Senior Technical Support Officer Database Oracle

HR SERVICE County Hall TAUNTON TA1 4DY

Please ask for:- Direct dial :- Angie Beale 01823 355209 Please quote this reference:- Your reference 1764/AMB Email:- Date:- [email protected] June 2016

Dear Applicant,

Senior Technical Support Officer – Database Oracle

Thank you for your enquiry regarding the above post. Please find enclosed:-

 Job details and person specification  Information about the post, terms and conditions, employee benefits  Mindful Employer Information  Police Vetting Information  Southwest One Information Sheet  Application form & Equalities monitoring form

To apply for the post, please complete the application and equal opportunities monitoring forms and return them by 1 July 2016 at 5.00pm, to:- The Recruitment Team Floor A2W County Hall Taunton TA1 4DY Your completed application form can be e-mailed to [email protected]

Unfortunately, due to the considerable number of enquiries for vacancies, we are unable to acknowledge receipt of your written application unless you specifically request this by enclosing a stamped addressed envelope. If you have not heard from us within 3-4 weeks of the closing date, you should assume that your application has been unsuccessful on this occasion.

If you would like further information about this post, please contact Rob Mansfield on 01278 646056.

Yours faithfully, Angie Beale Recruitment Team JOB DETAILS Job title: Senior Technical Support Officer – Database Oracle Reporting to: Technology Services Team Manager Reference Number: 1764/AMB

KEY TASKS AND RESPONSIBILITIES Main Purpose of Job

The core purpose of the role is to provide technical support, project management or team leadership functions for Technology Services and its Clients. The role delivers to Clients including, but not limited to, Somerset County Council (including Schools and Traded Services), Taunton Deane Borough Council, Avon and Somerset Police and Southwest One. Main Responsibilities and Duties

The postholder provides a wide range of support and development services for Southwest One and its clients within the Technology Services technical areas of Servers, Systems, Database Management and/or Development, Unix, Voice Networks, Data Networks, Security, Application Support, Application Development and Desktop. The service will include the analysis, design, development, installation, configuration, tuning and support of all devices, infrastructure and applications for Technology Services. The delivered services will operate to agreed performance standards. The role will encompass all elements of the lifecycle from inception until customer sign-off and will involve the analysis, design and creation of solutions, working within or acting as the technical lead for projects. 1. Works within a designated team and across virtual teams as necessary. 2. Provides expertise to a range of technical support and development services. This will include, but is not limited to, the following:-

 Provision, analysis, design, development and solution.

 Installation, configuration and tuning.

 Assists in the development of standards, strategy and policy.

 Service monitoring, pro-active prevention and associated maintenance.

 Fault diagnosis and resolution (includes code testing and error identification and rectification **).

 Capacity planning and upgrades.  Assists with evaluation and implementation of new technologies.

 Coordinate technical activities.

 Knowledge of estimating effort and timescales for delivery of work items and projects.

 Assists with resource management, planning and forecasting to enable production of agreed delivery plans and roadmaps.

 Coordination of third-party suppliers.

 Provision of technical advice and guidance to Clients.

 Understands and complies with use of all standard Southwest One procedures and processes

 Develops computer programs in a recognised programming language **

 Develops code to a design specification ensuring usability** ** Applicable to Application Development in addition

3. Ensures that the application/service operates to professional standards of quality and performance in terms of stability, availability, security, responsiveness and capacity. 4. Works and advises on an agreed range of performance outcomes, to pro-actively recommend service improvement measures, ensures their implementation and undertakes active review. Recommends developmental or remedial actions according to delegated powers in response to review or business feedback. Acts as technical coordinator or works within technical projects developing an implementing solutions that enable cohesion with the overall design and architecture of the project. Uses a combination of technical knowledge and interpersonal skills, including consultation and negotiation skills.

FURTHER INFORMATION SPECIFIC TO THIS POST Person Specification

Post Title: Senior Technical Support Officer Database Oracle

1. Key Competencies for this post

2. Work Experience Essential Desirable

The ability to communicate at all levels and with third party suppliers is essential. You will need to be self-motivated, able to manage your own time and have a positive, proactive approach to customer care.

Candidates must have appropriate technical database experience in Oracle databases. Technical experience in backups, storage and problem determination are required.

A good understanding of Ms Sql, DB2 and other databases with experience of Solaris & AIX flavours of Unix operating systems are beneficial.

There will be a requirement for call out duties. 3. Qualifications Essential Desirable In a relevant IT discipline. A Level 4. Knowledge / Skills Essential Desirable Wide range experience of Database Support. ITIL Foundation. Solution design for project work. Knowledge of Force applications. Technical involvement on database projects. Clear documentation and knowledge transfer/development. Represent the team at departmental key Knowledge of working on Restricted Network meetings. Supplier management. ITIL aware.

5. Personal Attributes Essential Desirable

1. Ability to work on own initiative and as part of a team. Where appropriate must be able to task escalation and supervisory responsibilities and communicate effectively with a wide range of staff and external clients, service users and outside organisations. 2. Good time management skills to enable completion of tasks within tight timescales 3. Able to communicate effectively at all levels of the organisation, and explain difficult and complex situations in a manner that the customer can understand. Must be confident to deal with and when in front of the customer. 4. Methodical and consistent approach to the organisation of the workload Southwest One’s Values

In developing person specifications for all roles in Southwest One, as well as focusing on the specific requirements of each job we also take personal attributes into account.

How we work together and the way we deliver our services is important to us, so we have developed a set of values to underpin the way we work. These values focus on what will set us apart as an organisation and help us achieve the ambitious objectives we have set. These values, and examples of behaviours that support them are set out below and will be reflected appropriately in all our specifications.

Values Definition Delivering excellence We are committed professionals who deliver service excellence. Connecting with our We understand our customers and strive to exceed their expectations. customers Working Together We work within and across teams to promote high performance. We ensure that people at all levels are empowered to take ownership for their Accountability actions. We create a work environment that encourages creativity and forward Innovation thinking.

Examples of behaviours that support these values

 Always tries to deliver the best standard of service  Has a comprehensive appreciation of the business and what their service Delivering is trying to achieve excellence  Takes responsibility for their own personal and professional development /knowledge etc  Understands their customers’ needs and tries to meet them Connecting with our  Willing to go the extra mile customers  Positively promotes Southwest One to customers  Proactively seeks out colleagues within Southwest One who are connected to their own role Working Together  Negotiates "win-win" situations  Actively feeds back suggestions to improve services  Understands what areas they are responsible for Accountability  Not afraid to make decisions or stand by them  Takes pride in their own and their team’s performance  Forward thinking Innovation  Puts forward new ideas and suggestions for improving how we work  Thinks "outside the box" and challenges constructively the status quo Important Information about the job and your application Including Southwest One Employee Information and Benefits

JOB TITLE Senior Technical Support Officer – Database Oracle

GRADE S7

SALARY £28,616 to £30,263 per annum plus Market Factor up to £3,000 per annuum

LOCATION The location for this post is Avon and Somerset Police Headquarters, Portishead

GENERAL TERMS AND Your contract will be governed by English law and subject CONDITIONS to the exclusive jurisdiction of the English courts.

The successful applicant will be employed by Southwest One.

HOURS OF WORK Normally the working week is 37 hours. The hours of work and working pattern will be in agreement with the line manager.

CONTRACT The contract offered is permanent .

The appointment will be subject to a probationary period of PROBATIONARY PERIOD 6 months. Employees will move to the Standard point of the salary scale after completing a successful probationary period.

Current annual leave entitlement is determined by LEAVE length of continuous service, salary point, and on a pro-rata basis for employees working part-time. In addition to 8 public holidays, the table below outlines annual leave entitlement.

Grade S1 – S4 S5 – S8 S9 – S11 Less than 1 22 29 30 years service More than 1 23* 29 30 years service More than 2 24* 29 30 years service More than 3 25* 29 30 years service More than 4 26* 29 30 years service More than 5 27* 29 30 years service

*Entitlement from 1st of month following completion at each year of continuous service.

NOTICE PERIOD The period of notice you are required to give to terminate your employment is one month. The notice period for certain roles is three months.

DISABILITY Applications for all vacancies are welcome from people with DECLARATIONS disabilities.

A vetting process check as per Avon and Somerset POLICE VETTING Constabulary requirements – All applicants must be able to INFORMATION be vetted before appointment. Vetting is part of the recruitment process and for meaningful vetting to take place, an applicant is required to have been resident in the UK for the last three years.

Foreign nationality is not an automatic bar to recruitment, or to granting vetting clearance. However, the Force Vetting Officer will require adequate residency and background checks to be conducted for a period of 3 years preceding the application in order to make an informed decision in the countries where the applicant and family have resided". PENSION INFORMATION The Southwest One pension is a Stakeholder Pension Plan, provided by Scottish Life. This is a defined contribution pension plan. Under the plan, the company will match employee contributions up to 6% of salary. A minimum employee contribution of 1% of salary is required to participate in the plan.

From the 1st May 2014 new employees who are Eligible Job Holders (workers aged between 22 and state pension age and being paid qualifying earning in excess of the automatic enrolment earnings trigger £10,000 per annum) are automatically admitted to the Southwest One pension Stakeholder Plan, provided by Scottish Life at the contribution rate of 1% employee and 1% employer. However, after auto enrolment employees can choose to increase their contribution rate which will be matched by Southwest One up to a maximum 6% of salary.

If you do not meet the criteria of the Eligible Job Holder then you will not automatically enrolled, but will be invited to join the pension scheme.

LIFE ASSURANCE Subject to eligibility, employees have the opportunity to join SCHEME the Southwest One Group Life Assurance Plan.

The benefit provided by the scheme is a lump sum benefit of four times your basic salary upon your death whilst in service.

INCOME PROTECTION Subject to eligibility, employees have the opportunity to join PLAN the Income Protection Plan. This is an insured ill-health benefit, which becomes available after 5 ½ years’ continuous service.

TRAINING Southwest One recognises the importance of employee training and development to support the delivery of our services and to enable everyone to achieve their full potential.

Employees are encouraged to discuss training needs with their Line Manager and apply to be included on appropriate courses via their Manager. A Care First Counselling Service is available to Southwest EMPLOYEE ASSISTANCE One employees. AND SUPPORT Care First is a free, confidential and independent service available 24 hours a day every day of the year. Care First offers professional counselling, information and advice, and can help with a range of problems from practical everyday matters to sensitive, traumatic or emotional issues.

CHILDCARE VOUCHER Southwest One has a childcare voucher scheme, which SCHEME operates on the basis of salary sacrifice whereby employees with child caring responsibilities can choose to receive part of their salary in vouchers. The vouchers are exempt from National Insurance and tax deductions, enabling savings to be made in respect of childcare costs.

CYCLE SAVER SCHEME The Cycle to Work scheme is a government initiative that allows you to get a brand new bike and safety equipment for your commute to work as a salary sacrifice – with tax benefits!

With nearly 2,000 bike shops across the country, and over 500 brands of bike available, Cyclescheme offers a cycle commuting solution for everyone. Whether you live just a few minutes away from work, have to endure a long train journey or maybe have never even considered cycling to work before; there is a bike out there to suit your needs and Cyclescheme is there to help you find it.

Introducing Southwest One Southwest One is a unique public/private joint venture partnership formed in 2007 between Somerset County Council, Taunton Deane Borough Council, Avon and Somerset Police and IBM.

We aim to improve services and save money for our partner authorities, by managing back office and transactional services through a single shared service arrangement, and by delivering major strategic projects to transform and modernise the way the authorities work.

Southwest One delivers the following key services:

Customer Services Customer Access and Contact Services for the two councils Police Enquiry Offices

Support Services Technology Services Finance and Property Corporate Services Human Resources Strategic Procurement Design and Print

Our vision All public services face the same challenges – delivering improved services to local communities whilst at the same time saving money.

We believe that the combination of excellent public sector organisations and a globally-renowned private sector company will meet those challenges, and will deliver unique benefits through a partnership whose vision is to:

 Profitably provide high quality, cost effective services to current and future customers  Increase flexibility in provision of services  Provide an interesting and varied place to work with opportunities for career development  Utilise technology and process improvement to optimise end to end services  Improve access to, and delivery of customer facing services Southwest One is delivering this vision by:

 Managing the back office and customer services for our partners through a single shared service at a reduced cost.  Working with our partners to transform front line services.  Helping partners to protect their front line services by reinvesting savings made through Southwest One.  Developing the skills of our staff.

Business growth

Other public bodies in the South West are eligible to become part of the joint venture.

These organisations may want to take advantage of our shared service centres of excellence that are evolving, may wish to talk about partnering with us or simply find out what we are doing.

Southwest One has signed the Charter for Employers who are Positive about Mental Health.

The Charter for Employers who are Positive about Mental Health is a voluntary agreement seeking to support employers in working within the spirit of its positive approach. The Charter is one element of the MINDFUL EMPLOYER® initiative which is aimed at increasing awareness of mental health in the workplace and supporting businesses in recruiting and retaining staff.

MINDFUL EMPLOYER is a UK-wide initiative run by Workways, part of Devon Partnership NHS Trust. More information at www.mindfulemployer.net