Template Job Description

Last updated: 21 October 2015

JOB DESCRIPTION

Post title: Library Assistant, Periodicals and Acquisitions Academic Unit/Service: Library Faculty: Professional Services Career pathway: MSA Level: 2A *ERE category: Posts responsible to: Principal Library Assistant, Periodicals and Acquisitions (MSA3) Posts responsible for: None Post base: Office-based

Job purpose To assist in the delivery of a range of periodical and acquisitions services to library users, offering help and advice as appropriate to the needs of each individual, to maximise their use of library services and facilities, and to ensure customer satisfaction.

Key accountabilities/primary responsibilities % Time  Make effective use of the Library Management System and related software applications to 30 deliver a range of library services to an agreed standard to maximise service quality and continuity. Develop and maintain an in-depth knowledge of periodical and acquisitions services in particular ensuring journal parts are delivered in a timely fashion, with specific responsibility for maintaining the arrangement and presentation of the newspaper collection and liaising with the external storage facility.

 Communicate as appropriate with subscription agents and other suppliers over delayed or 10 missing issues to ensure service quality and continuity.

 Receive and respond to a range of enquiries, communicating clearly to library users in a 20 variety of mediums, offering help, information and advice about services, stock and policy. Ability to judge when referral is necessary and who best to refer to, ensuring a satisfactory outcome to each enquiry.

 Contribute to the work involved in maintaining the electronic journal collections and to a range 15 of acquisitions services, responding to user requirements and applying procedures to ensure services are delivered effectively.

 Provide support and advice on the use of microform facilities. Assist with maintenance of the 5 equipment to ensure customer satisfaction and service continuity. 5  Participate in and contribute to the work of the service team via meetings and briefings to ensure policy is understood and applied consistently to ensure an effective service. Provide standard guidance and support to colleagues in day to day activities to maintain operational effectiveness. 5  Organise and prioritise own work load and activities within established guidelines subject to supervision to ensure operational effectiveness and the achievement of work objectives and outcomes. 5  Maintain links with a range of colleagues knowing who to liaise with on key issues. 5  Contribute to the development and improvement of services

0de8af354c93d1eae20db8d03544166d.docx 1 Key accountabilities/primary responsibilities % Time

Internal and external relationships  Professional and service relationships with University staff and students, alumni, users from other HE institutions and members of the public.

 Links with colleagues operating services across the library system (at all sites) and within the Library in general to provide an integrated service.

PERSON SPECIFICATION

How to be Criteria Essential Desirable assessed Qualifications, knowledge and experience

Skill level equivalent to X Application achievement of NVQ2, GCSE, City and Guilds

2 `A' Levels or X Application equivalent.

Work involving contact with the public or in a X Application & service role. interview

Work with computers / IT including X Application & familiarity with interview common software packages

Planning and organising 0de8af354c93d1eae20db8d03544166d.docx 2 Ability to work without close X Application & supervision interview

Effective working X Application & with automated interview record keeping. Problem solving and initiative Ability to work independently, solving problems X Application & and using interview initiative, knowing when to refer. Management and teamwork Experience of X Application & working in a interview team (either in work or non-work situation).

Communicating and influencing Good communication and interpersonal X Application & skills. interview

Other skills and behaviours Flexible X Application & approach. interview

Consistency and X Application & attention to detail interview

Special requirements Need to use X computer equipment regularly.

0de8af354c93d1eae20db8d03544166d.docx 3 JOB HAZARD ANALYSIS

Is this an office-based post?

☒ Yes If this post is an office-based job with routine office hazards (eg: use of VDU), no further information needs to be supplied. Do not complete the section below.

☐ No If this post is not office-based or has some hazards other than routine office (eg: more than use of VDU) please complete the analysis below. Hiring managers are asked to complete this section as accurately as possible to ensure the safety of the post-holder.

## - HR will send a full PEHQ to all applicants for this position. Please note, if full health clearance is required for a role, this will apply to all individuals, including existing members of staff.

Occasionall Frequently Constantly y ENVIRONMENTAL EXPOSURES (30-60% of (> 60% of (<30% of time) time) time) Outside work Extremes of temperature (eg: fridge/ furnace) ## Potential for exposure to body fluids ## Noise (greater than 80 dba - 8 hrs twa) ## Exposure to hazardous substances (eg: solvents, liquids, dust, fumes, biohazards). Specify below: Frequent hand washing Ionising radiation EQUIPMENT/TOOLS/MACHINES USED ## Food handling ## Driving university vehicles(eg: car/van/LGV/PCV) ## Use of latex gloves (prohibited unless specific clinical necessity) ## Vibrating tools (eg: strimmers, hammer drill, lawnmowers) PHYSICAL ABILITIES Load manual handling Repetitive crouching/kneeling/stooping Repetitive pulling/pushing Repetitive lifting Standing for prolonged periods Repetitive climbing (ie: steps, stools, ladders, stairs) Fine motor grips (eg: pipetting) Gross motor grips Repetitive reaching below shoulder height Repetitive reaching at shoulder height Repetitive reaching above shoulder height PSYCHOSOCIAL ISSUES Face to face contact with public Lone working ## Shift work/night work/on call duties

0de8af354c93d1eae20db8d03544166d.docx 4 0de8af354c93d1eae20db8d03544166d.docx 5