Dr Sabat & Partners

Dr Sabat & Partners Plumstead Health Centre PMS

PATIENT PARTICIPATION GROUP REPORT (PPG)

Summary of the development and outcomes of Dr Sabat & Partners Patient Participation Group for 2011/12

Contents

1. Profile of members of the PPG 2. Ensuring representation of PPG 3. Determining priorities for the survey 4. How we conducted the Patient Survey 5. Organising a meeting for the PPG 6. Developing an action plan 7. Summary of evidence informing proposals for action plan 8. Action taken in response to survey 9. Confirmation of practice opening hours

Profile of members of the PPG

The PPG includes both virtual and attending members. Members range in age from 31years old to 75 years. Our membership includes Asian /British, White British, Black British, Black Caribbean and White Irish. At our last meeting 4 of those attending were from our Garland Road Branch Surgery and 4 from Plumstead Health Centre.

Ensuring Representation of PPG

Steps were taken to attract patients from the demographic of our patient list. Information was put on our Jayex board, on the practice website, at the reception desks and on our notice boards in the waiting areas. GPs mentioned the initiative to patients at the end of consultations – in this way two patients were co-opted to the group. The Practice Manager contacted warden controlled accommodation to engage the harder to reach patients – however patients did not want to commit. A member of the PPG attended Garland Road on two separate occasions and sought to encourage new membership, particularly in the 16 to 30 age bracket and/or from the EEC ethnic group.

Determining priorities for the survey

The draft survey was informed by comments made to the reception staff. This draft survey was e-mailed/ posted to the PPG for amendment and comments. Members were requested to return their forms as soon as possible in order that the practice could commence the survey in a timely manner.

How we conducted the patient survey

Patients were asked to complete forms whilst awaiting their appointment. PPG members were asked to volunteer to attend either surgery to assist with the completion of surveys. One volunteer attended the Garland Road surgery on two separate occasions.

Organising a meeting for the PPG

A meeting was arranged in agreement with the PPG for members to meet on 31 May 2012. Survey forms had been collated and comments recorded under priority headings. Individual comment forms were numbered for both Garland Road and Plumstead Health Centre, in order that members could distinguish between each practice if required. However, the survey figures were collated as a whole.

Developing an action plan

Action plan developed during the PPG meeting on 31 May 2012.

PATIENT CONCERNS WHEN ACTION June 2012 Waiting past pre-arranged Dr Sabat will begin a one month trial on appointment times for consultations 6 June. He will start surgery 15 minutes to begin. earlier and extend each appointment to 15 minutes instead of the customary 10 minutes. The same number of appointment slots will be available during the trial period.

August 2012 The cost of calls to patients when Discuss potential for change and cost of contacting the practice. calls to patients.

June 2012 Some patients are not aware that a Produce leaflet on 1 June clearly certain number of appointments can detailing appointment procedures. be booked up to 4 weeks in advance.

Summary of evidence informing proposals for action plan

Comments made along with the statistics suggested key areas for action. Comments from the reception suggestion box were also taken into account. During discussion at the PPG meeting the issues above were agreed as areas in which change would be welcome.

Action taken in response to survey

Patient information leaflet produced on 1 June 2012 clearly detailing appointment procedures. Copies made accessible to all patients at the reception desks.

Dr Sabat commenced his trial period of 15 minute appointment slots in place of the customary 10 minutes on 6 June 2012. To be reviewed in July 2012.

Meeting held in June by Practice Manager and Business Manager with outside agency regarding telephone number – ongoing. Confirmation of practice opening hours

PLUMSTEAD HEALTH CENTRE GARLAND ROAD CLINIC Monday – Friday exc bank holidays Monday – Friday exc bank holidays Reception Hours Reception Hours Mon – Thurs 8.30am -1pm 2.pm-7pm 9am-1pm 4.30-6.30pm Friday 8am – 1pm 2pm- 8pm Thursday morning – 9am -1pm Surgery Hours Surgery Hours 9.30 – 12md 4.30pm – 6.30pm 9.30am – 12md 4.00pm – 6.00pm Extended hours – Friday 7pm -8pm No surgery on Thursday

Surgery times by appointment PHC

Monday 9.15am – 12.30 4.15- 6.30pm Tuesday 9.15am – 12.30 4.15- 6.30pm Wednesday 9.15am – 12.30 4.15- 6.30pm Thursday 9.15am – 12.30 4.15- 6.30pm Friday 9.15am – 12.30 4.15- 7.40pm