Curriculum Vitae s387

Curriculum Vitae

Talal Lahij Khamis Al Mushaifari Address: P.O Box: 568 P.C: 132 Muscat / Sultanate of Oman Tel: +968 96060600 E-mail: [email protected]

Personal Details:

Date of Birth: 05/11/1980 Age: 32 Years Gender: Male Civil No: 06743383 Status: Single

Profile:

A Regional Territory Manager at Nawras telecommunications with a wide range of experience in the sales, customer service and management. I have the ability to work on own initiative and as a part of a team. High skills involving managing, developing the work and also creating motivation with the team to work in a good environment to achieve objects. At the moment I’m the Regional Manager of Sharqiya and Wusta Regions in Oman for Nawras Telecom.

Qualifications:

 Secondary school certificate (scientific) section in 1998.  HND certificate (Business Administration) from Lincolin University.  Reservation certificate from (Gulf Air) in 2004.  Customer Service certificate from (Gulf Air) in 2004.  Sabre System (Airline Reservation & Ticketing System) from Gulf Air in 2004.  Nawras Sales Induction Certificate.  Leadership Certificate. Training:

 Sales & Customer Service (Gulf Air) 2003.  Fares and Ticketing Course (Gulf Air) 2004.  Sales & Customer Service (Nawras) 2004/2005.  Management and Leadership Courses (Nawras) 2006.  Store Management course in (Nawras).  Customer Service Course (Nawras).  Management and Leadership (Nawras) August 2007.  Presentation and Communication Course (Nawras) Sep 2007.  Reporting Course (Nawras) Sep 2007.  Building a development plan (Nawras) Oct 2007.  Coaching (Nawras) Oct 2007.  Insight into Leadership (Nawras) Jan 2008.  International Management Qualification (ILM) Diploma since March 09

Career History:

 In 2002, I worked in (Khafra Trading) as an accountant and then as an administrator in a furniture and building materials field.  In 2003 l 2004, I worked in (Gulf Air) as a reservation and ticketing agent.  In 2004, worked in (Gulf Air) as a staff ticketing officer.  From 11 December 2004 to January 2006, I was working in (Nawras) telecom as a senior sales & services agent.  Since February 2006 to date, am working in (Nawras) as assistant sales & services manager.  From 10 Feb 2006 to 31 June 2007 (Nawras Assistant Branch Manager) in Sohar.  From 10 July 2007 to 31 Dec 2007 (Nawras Assistant Branch Manager in Ruwi Muscat.  From 01 Jan 2008 Assistant Manager & (Acting Branch Manager) in Nawras.  Since Jan 2009 and In charge for 2 Branches and managing them (Araimi Store & City Centre Qurum Store) at Muscat.  I was in the project team who established the new store of Nawras at Qurum City Centre in 2009.  From November 2009 till 30 June 2012 I’m managing 2 store in Sohar area in Oman and they are (Sohar Store and Safeer Sohar store).  Since 1 Jul 2012 up to date in the Regional Territory Manager for Nawras in Sharqiya and Wusta Regions in Oman. Major Achievements:

 I planned for a small company working in a furniture and building materials and I let it back to the business with some good plans and changes in production and marketing line.  I have been established the staff ticketing and travel system in (Gulf Air Call Centre in Muscat).  I’m one of the people who joined (Nawras) since pre-launch and I have been working hardly to achieve sales targets into the market.  I have been worked in Nawras to make an OPAL project for the OPAL organization companies (Petroleum companies).  Managing two branches of Nawras in Muscat area.  I was involved in establishing the new branch of Nawras in Qurum city centre (Muscat).  I was involved in opening new store at Safeer Sohar and managing it.  Working in New Free area zone at Duqum and managing the business of Nawras.

Personal Skills:

 Speaking, writing and reading Arabic and English Fluency.  Professional in sales and customer service and business planning.  High communication skills with individuals either face to face or by phone.  Organising & office management.  Accounting & Financial skills.  Stock and store management.  Staff and roster management.  Computer Skills (Microsoft Office).  Presentation Skills.  Leadership, Planning Projects and Time.  Direct Sales Skills.  Indirect Sales Skills.  Cash and Money Control.  Handling and managing all the customers' issues.