Service Definition Local Government Association (LGA)

Service Definition – Local Government Association (LGA) 1st Contact – Business Owner: - Joel Mazurek - Business Owner 2nd Contact – Sue Duff - Account Manager

Ongoing service that is renegotiated every 2 years Service Description/Statement of Intent SE1033 – Local Government Growth Report High level summary of overall total value movements and counts collated by Local Government Code covering revisits, Old LOTS Name general valuations, new valuation records and other valuation based transactions VJS01 – Growth Report Area Service Level KPI Comments Hours of Support Scheduled Hours 08:00am to 5:00pm Monday to Friday Response by DPTI to call FXDMS within FXDMS – Fuji Xerox (ACST) (not including SA Public Holidays 2 hours of issue. Document Management or National Public Holidays) contact Joel System Mazurek Business Owner on 8226 7612 or Sue Duff Account Manager 8226 9384 via phone, an email must be sent following phone call. Availability Hours/ Availability Scheduled on GV Completion Date for DPTI will apply best endeavours to Subject to external factors, each Local Government (68 in total) (not ensure the minimum number of availability of client target including SA Public Holidays or National unscheduled system service breaks that environment, etc Public Holidays) result in the non-delivery of the file (to the Scheduled on GV completion date for each standards requested) Local Government

Batch Frequency Adhoc – initiated by Land Services Available after processing completed Overnight batch queue Processing Output/Interfaces Excel (separate Report delivered Report received Data Delay worksheet per table) Real Time

Notification email sent to LGA with secure download link Consultation and DPTI will provide advance notification of N/A On occasion, exceptional advice charges and/or maintenance to the files. circumstances may result in a loss of service. Where possible, a minimum of 48 hours’ notice will be given in advance of planned outages Problem LGA will be contacted by DPTI within 2 LGA will notify DPTI of any data issues DPTI will advise priorities and Management/ hours of notification of an incident. etc associated with the services provided make best endeavours to resolve the incident based on

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Service Description/Statement of Intent Resolution priority negotiated and agreed with LGA

Special Conditions File Format: DPTI will provide a printable data extract file Availability & The Licensed Software (SAILIS) is available for use twenty four (24) hours per day, seven (7) days per week with higher levels of performance and Support reliability expected during Core Hours. Hosting The hosting environment will be maintained by Fuji Xerox Data Management Services (FXDMS) standards for hardware, server software, security and Environment: backup and recovery of the “source” environment Consultation & DPTI will provide advance notification to LGA of changes and/or maintenance to the file. On occasion, exceptional circumstances may result in a loss of Advice: service that will impact LGA critical business period. Where possible, a minimum of 48 hours notice will be given in advance of such loss of service Business In the event of a total production system outage, the Supplier must ensure the geographically remove disaster recovery system is available within 24 Continuity/Disaste hours of the Disaster Recovery Plan being invoked. The disaster recovery site provides read only availability of information. The data will be r Recovery synchronised to within 4 hours prior to the disaster affecting the production system or communications between the production system and the disaster recovery site. LS will maintain a BCP and be able to institute a manual delivery of data in the event prolonged service disruption/data

Disclaimer: (1) The supplier must comply with the SA Government Information Security Management Framework, and the Principles, Policies, Standards, Guidelines, Rulings and Determinations issued under it.

(2) The data may be enhanced or value added. Agreements from the provider should be sought before this data is commercialised or on sold in line with Australian Governments Open Access and Licensing Framework (AusGOAl) requirements.

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