Sr.Quality Analyst

RAJA RAM Sr.Quality Analyst [email protected] [email protected]

PROFESSIONAL SUMMARY:

 Over Nine years of IT experience in various phases of Software Development Life Cycle (SDLC).  Expert in Software Quality Analysis of different applications like Web, Client/Server, and RFID.  Proficient in implementing QA methodologies, QA Strategies and developing Test plans.  Expert in translating Business Requirement Specifications into detailed Test cases.  Extensive experience in different types of testing like Functional, Black box, Regression, Integration and Load/Performance.  Hands-on experience in using automation tools such as QTP for Regression testing and Load Runner for Performance testing.  Proficient in developing automation Framework, Design documents for functional process and organizing object repositories and functional libraries.  Expert in documenting defects using tools such as Test Director and Serena TeamTrack.  Extensive experience in using SQL, PL/SQL and TOAD for Data Validation.  Ability to quickly adapt to new ideas and technologies. Possesses strong analytical, problem solving, decision-making skills, good Interpersonal skills and excellent team player.

TECHNICAL SKILLS:

Languages: C, JAVA 2, J2EE, SQL, PL/SQL, Visual Basic 6.0 Databases: Oracle 8/9i, MS Access, SQL Server 7.x/6.x Operating Systems: Windows XP, NT, 2003, 2000, UNIX Internet Tools: VBScript, JavaScript, HTML, ASP, JSP and IIS 5.0, Tridion Other Tools: MS Office, MS Project, MS FrontPage, MS Visio, TOAD Reporting Tools: Business Objects 5.x, Crystal reports 8 Testing Tools: TestDirector 9.x, QuickTest Pro 9.2, WinRunner, Load Runner 9.1, HP Quality Center and Serena TeamTrack

PROFESSIONAL EXPERIENCE:

SunAmerica Life Insurance, Woodland hills, CA Jul’06 to till date Sr. Quality Analyst SunAmerica is a financial services company specializing in retirement savings and investment products and services. It supports more than four million customers achieve their retirement savings goals. SunAmerica uses NaviSys Front Office system, which offers good customer sales experience to Broker Dealers, Policy Holders and Home office staff alike.

Responsibilities:  Developed detailed test cases for various kinds of tests based on requirements.  Worked on various projects as NaviSys Payout, New Products - Polaris & Seasons preferred solutions, Printing, IVR, Internet Redesign projects and Production Support.  Conducted regression testing using QTPro for the fixes and enhancements on different applications.  Developed and maintained functional and data driven Framework for different environments.  Used Vbscript for creating reusable global functionalities in QTP and organized the library files.  Used LoadRunner to develop VGen scripts with Web (HTTP/HTML) protocols and configured the scenarios and runtime settings to execute LR scripts using Controller  Exclusively worked on Sunamerica.com redesign project and did performance testing  Worked on Printing projects, used DocuCorp tool for documents management and FIM (Forms Integrity Manager) tool for large quantities of data comparison.  Extensively used HP Quality Center to track and manage various testing activities  Documenting defects and tracking defects using Serena TeamTrack tool.  Provided training to the service center reps on the project functionalities and provide Test metrics on project status on weekly basis. Environment: Navisys FrontOffice application, Java, J2EE, IBM OS390 Mainframe, DB2 v 6.0, WebSpear, NT, Vantage, Centive, HTML, XML, JSP, JAVA, Apache Web Server 1.3, Excel 2000, Window 2000/ NT/98, Tridion (CMS), IE 6 & 7, Mozilla FireFox, MS Office, MS Project, Quality Center, TeamTrack, DocuCorp, FIM tool, Pl/SQL Developer and Oracle 8i/9i, QTPro 9.2, LoadRunner 9.1

SAVI (a Lockheed Martin company), Sunnyvale, CA Jan’04 - Jun’06 Sr. QA Engineer Savi is a technology and information services company that provides Real-Time Supply chain management and security solutions for commercial, defense and public sector markets. It’s a global leader in Automatic Identification Technology (AIT) tracking systems including RFID.

Responsibilities:  Performed QA activities exclusively on Savi SmartChain Mobile Manager® (SMM) and Savi SmartChain® Client Tools products  Designed and developed Test plan and Test cases in TestDirector based on PRD  Thoroughly tested the data commands like Read, View, Edit and Write with TAV data to the Tags targeted by both applications  Responsible for execution of extensive data and functionality driven regression tests, development of test-data in accordance with predetermined standards as well as automation of stable components of the system using Quick Test Pro.  Thoroughly tested the different types of Import and Export of TIP and TAV files wirelessly thru ActiveSync from Handheld device to the configured Host machine.  Tested and verified the FIPS encryption and decryption on files imported and exported using AirFortress Gateway Wireless product  Thoroughly tested and validated the 2D Military Standard Label (MSL) print functionality on both SMM and Client Tools applications  Worked on Iridium Satellite modem to export TIP files to ITV server thru satellite  Automated test scripts were developed on Client Tools functions for Regression testing on every build of the application using Quick Test Pro to verify the bug fixes and enhancements  Used different sets of data by using Parameter’s and setup different Check points using QTP

Environment: Visual Basic, Pocket PC 2002/03, Windows 2000 / XP, ITV Server, QTPro 6.5, Visual Basic, TestDirector 8.0, Manual testing, Symbol PDT 81xx, Savi Mobile Reader®, Savi Tag®, Air Fortress Gateway 1100, Iridium Satellite Modem, MS Office

A.G.Edwards, St.Louis, MO Dec’02 – Dec’03 Software QA A.G.Edwards operates as a full-service securities broker dealer in the U.S & Europe. The firm provides securities and investment banking, trust services, asset management and retirement planning and other related financial services to individual, governmental, and institutional clients.

Responsibilities:  Worked on AGe-connect an online account access and financial Information service project.  Extensively interacted with development groups and end-users in understanding requirements  Developed necessary Test environment on the testing platform and build the Test system, analyzed business requirements and built test cases with different scenarios  Performed functional testing, system testing and regression testing  Tested the application manually and automated tests using Quick Test Pro.  QTP is used to do regression testing on applications with massive data and functionality.  Executed SQL queries to test the database for Back end testing  Used TestDirector to log, monitor and update defects which found during testing

Environment: Java/CORBA, 0racle, WebFocus 4.3.1, NT, QTPro, TestDirector 7.2, LoadRunner 7.x, ClearCase Ver2, Java, XML, C/C++, Apache Web Server 1.3, Excel 2000, Windows 2000/ NT/98, Pentium, Netscape Navigator 4.7.5, IE 5.5, MS Office, MS Project.

Jackson National Life Insurance, MI April‘02 – Nov‘02 QA Tester Online Application developed for field agents of the company to enter the data of prospective customers, which calculates the amount of insurance required premium, cash value and benefit amount for all the years. Worked on LongTermCare module, which provides information about LongTermCare insurance and its benefits. Responsibilities:  Involved in developing a comprehensive system Test plan and created test cases.  Translated the technical requirements into verifiable and testable scenarios.  Performed a “Sanity Check” of the application to establish baseline results. Subsequently, conducted full-scale system and regression testing using WinRunner.  Participated in validation and Data driven testing with different sets of data. Generated and tracked the defects using Test Director

Environment: Windows NT/2000, Visual Basic, HTML, ASP, Oracle, SQL/ PLSQL, WinRunner, LoadRunner, Test Director, Manual testing and Visual SourceSafe, Netscape Navigator4.7, 4.61, 4.08, 3.04, IE3.0, 4.0, 5.0.

Chevy Chase Bank, MD Sep’01 – Mar’ 02 SQA Engineer

Responsibilities:  Involved in system testing of an Online Banking Application enabling customers to access their accounts through web. The application delivers online services including Account Information, Bill payment, Transfer of funds, new product offerings and customer correspondence with the bank.  Primary responsibilities included reviewing and translating functional specifications into test plan and test cases.  Involved in the development and execution of manual and automated test scripts to support the functional requirements.  Performed multi-user testing, cross browser testing and Adhoc testing.  Performed load test to check the system behavior and reported the performance issues.

Environment: Java2, HTML, XML, JSP, Servlets, BEA Weblogic Server, Oracle 8i, ClearQuest, WinRunner, WinNT, SQL, JavaScript, Netscape 5.79, IE 5.x

Tech-Cu Technology Credit Union, CA Nov‘00 – Aug’01 Quality Analyst

Responsibilities:  Performed QA activities on client server application developed for the automation of the banking Department. This system automatically generates Account Numbers, Calculates maturity amounts, cash postings are accepted and updates can only happen from with in the program whenever any transaction takes place.  Developed and executed Test cases and test description based on the requirements. Primarily black box and database testing was done on this application.

Environment: QA Performer, Java, MS Office Tools, SQL, TestDirector, PL/SQL, Visual Basic, Html, XML, Win 98/NT, Unix, Oracle, EJB, Web Logic Server, Servlets, IE 5, NS 4.0.

CanBank Investment Services Ltd., Bangalore, India Nov '99 – Oct '00 QA Analyst

Responsibilities:  Lead the analysis of user requirements and functional specifications for CanBank ServPro project, an automated package developed exclusively for the service branches dealing with clearings.  Extensively involved in GUI, Functional, and Database testing. Created, enhanced, and executed test cases, and facilitated tracking of test cases & defects using TestDirector

Environment: Manual Testing, MS Office, Test Director, Visual Basic 6, SQL Server

PROFESSIONAL EDUCATION: MBA (Finance and Information Technology), Madras University, India. Honors Diploma in Systems Management, NIIT, India.