4th Annual Ambulatory Care Nursing Symposium The Role of the Ambulatory Nurse in Driving Organizational Performance May 19 and repeated May 20, 2011 AGENDA

Time Topic, Speaker and Objectives 7:00 – 8:00am Registration and Exhibit Viewing 8:00 - 8:30am Introduction and Announcements - Terry Bream, MN, RN Administrator, SCPMG Ambulatory Clinical Services, Walnut Center

8:30 - 9:30am Critical Thinking and Ambulatory Nursing – Key Strategies for Improving Quality of Care and Patient Outcomes - Gaie Rubenfeld, MS, RN Associate Professor, Eastern Michigan University, School of Nursing

At the completion of this presentation, participants will:  Describe critical thinking dimensions within the context of ambulatory nursing.  Relate critical thinking strategies to quality and safety in ambulatory nursing situations.  Apply critical thinking dimensions in an ambulatory nursing vignette.

9:30 - 10:30am Evidence-Based Practice & Translational Research in Ambulatory Care - Bernadette Melnyk, PhD, RN, CPNP/NPP, FNAP, FAAN Dean and Distinguished Foundation Professor in Nursing Arizona State University (ASU) College of Nursing and Health Innovation

At the completion of this presentation, participants will:  Describe the state of evidence-based practice across the U.S.  Identify the seven steps of evidence-based practice.  Discuss facilitators and barriers to evidence-based practice, with strategies in overcoming the barriers.  Describe how evidence-based practice and translational research can improve ambulatory care.

10:30-11:00am Break and Exhibit Viewing – PASADENA ROOM 11:00 – 11:20am Nursing Residency Program – National - June Levine, RN, MSN or Ruth Ann Obregon, MSN, MBA, RN

At the completion of this presentation, participants will:  State the rationale for the development of the KP Ambulatory RN Residency Program  Describe the scope of the KP Ambulatory RN Residency Program

11:20 – 11:40am What’s New on ambulatorypractice.org - Regional - Joyce Johnson, PhD, RN-BC and/or Dava Millar, BS, MBA, RN

At the completion of this presentation, participants will:  Locate needed resources on ambulatorypractice.org  Select appropriate material from the new postings on the web site Time Topic, Speaker and Objectives 11:40 – 12:00pm OB/GYN Call Center – Orange County - Karen D Tejcka, RN, BSN, MPH and Denise E. Dunne, RN, BS, MA

At the completion of this presentation, participants will:  Explain rational for the Women’s Health Services Solutions Desk  Identify efficiencies in first call resolution programs  Identify potential satisfaction improvements

12:00 - 1:00pm Lunch – CALIFORNIA BALLROOM 1:00 - 1:20pm The Impact of Nursing Care on Bariatric Surgery Patients – South Bay - Vernette Cooper, Kathy Mansukhani, RN and/or Sin Young Calantoni, MBA, RN

At the completion of this presentation, participants will:  State three facts about obesity bias and what you can do to avoid them.  Discuss how the South Bay team worked together to develop a comprehensive Bariatric Care Program

1:20 – 1:40pm New Member Post Visit Call Program: Lessons Learned – San Diego - Annie Russell, NP or Sandy Caulder-Roth, RN

At the completion of this presentation, participants will:  Gain an understanding of the impact that an ongoing New Member Post First Visit program can have on member retention.  Understand what our new members are telling us about their first care experience and system opportunities  Have information and detail that would enable replication of a similar program in their area.  Appreciate the impact that managers can have on member growth and retention.

1:40 – 2:00pm Safe Transitions Avoiding Readmissions – Baldwin Park - Queena Sohn, MSN, RN, Steve Garcia, RN, BSN, MSN(c), MSHCA(c) and/or Ped Bunsongsikul, MD

At the completion of this presentation, participants will:  List causes of readmissions  Understand the significance of reducing readmissions as it relates to clinical quality and CMS reimbursement  Name 2 interventions to decrease readmissions  Identify who the readmission champions are for your medical center

2:00 - 2:30pm Break and Exhibit Viewing – PASADENA ROOM 2:30 - 4:30pm The Optimism Advantage…. Transform your attitudes and actions into results - Terry Paulson, PhD Leading authority on Change Management

At the completion of this presentation, participants will:  Identify and support the primary attitudes essential to embracing optimism as a professional or leader  Discuss how to have a body and attitudes ready for action  State how to focus personal change goals

4:30 - 4:45pm Closing - Terry Bream, MN, RN 4:45 – 5:00pm Certificate Distribution