4Th Annual Ambulatory Nursing Symposium

4th Annual Ambulatory Care Nursing Symposium The Role of the Ambulatory Nurse in Driving Organizational Performance May 19 and repeated May 20, 2011 AGENDA

Time Topic, Speaker and Objectives 7:00 – 8:00am Registration and Exhibit Viewing 8:00 - 8:30am Introduction and Announcements - Terry Bream, MN, RN Administrator, SCPMG Ambulatory Clinical Services, Walnut Center

8:30 - 9:30am Critical Thinking and Ambulatory Nursing – Key Strategies for Improving Quality of Care and Patient Outcomes - Gaie Rubenfeld, MS, RN Associate Professor, Eastern Michigan University, School of Nursing

At the completion of this presentation, participants will:  Describe critical thinking dimensions within the context of ambulatory nursing.  Relate critical thinking strategies to quality and safety in ambulatory nursing situations.  Apply critical thinking dimensions in an ambulatory nursing vignette.

9:30 - 10:30am Evidence-Based Practice & Translational Research in Ambulatory Care - Bernadette Melnyk, PhD, RN, CPNP/NPP, FNAP, FAAN Dean and Distinguished Foundation Professor in Nursing Arizona State University (ASU) College of Nursing and Health Innovation

At the completion of this presentation, participants will:  Describe the state of evidence-based practice across the U.S.  Identify the seven steps of evidence-based practice.  Discuss facilitators and barriers to evidence-based practice, with strategies in overcoming the barriers.  Describe how evidence-based practice and translational research can improve ambulatory care.

10:30-11:00am Break and Exhibit Viewing – PASADENA ROOM 11:00 – 11:20am Nursing Residency Program – National - June Levine, RN, MSN or Ruth Ann Obregon, MSN, MBA, RN

At the completion of this presentation, participants will:  State the rationale for the development of the KP Ambulatory RN Residency Program  Describe the scope of the KP Ambulatory RN Residency Program

11:20 – 11:40am What’s New on ambulatorypractice.org - Regional - Joyce Johnson, PhD, RN-BC and/or Dava Millar, BS, MBA, RN

At the completion of this presentation, participants will:  Locate needed resources on ambulatorypractice.org  Select appropriate material from the new postings on the web site Time Topic, Speaker and Objectives 11:40 – 12:00pm OB/GYN Call Center – Orange County - Karen D Tejcka, RN, BSN, MPH and Denise E. Dunne, RN, BS, MA

At the completion of this presentation, participants will:  Explain rational for the Women’s Health Services Solutions Desk  Identify efficiencies in first call resolution programs  Identify potential satisfaction improvements

12:00 - 1:00pm Lunch – CALIFORNIA BALLROOM 1:00 - 1:20pm The Impact of Nursing Care on Bariatric Surgery Patients – South Bay - Vernette Cooper, Kathy Mansukhani, RN and/or Sin Young Calantoni, MBA, RN

At the completion of this presentation, participants will:  State three facts about obesity bias and what you can do to avoid them.  Discuss how the South Bay team worked together to develop a comprehensive Bariatric Care Program

1:20 – 1:40pm New Member Post Visit Call Program: Lessons Learned – San Diego - Annie Russell, NP or Sandy Caulder-Roth, RN

At the completion of this presentation, participants will:  Gain an understanding of the impact that an ongoing New Member Post First Visit program can have on member retention.  Understand what our new members are telling us about their first care experience and system opportunities  Have information and detail that would enable replication of a similar program in their area.  Appreciate the impact that managers can have on member growth and retention.

1:40 – 2:00pm Safe Transitions Avoiding Readmissions – Baldwin Park - Queena Sohn, MSN, RN, Steve Garcia, RN, BSN, MSN(c), MSHCA(c) and/or Ped Bunsongsikul, MD

At the completion of this presentation, participants will:  List causes of readmissions  Understand the significance of reducing readmissions as it relates to clinical quality and CMS reimbursement  Name 2 interventions to decrease readmissions  Identify who the readmission champions are for your medical center

2:00 - 2:30pm Break and Exhibit Viewing – PASADENA ROOM 2:30 - 4:30pm The Optimism Advantage…. Transform your attitudes and actions into results - Terry Paulson, PhD Leading authority on Change Management

At the completion of this presentation, participants will:  Identify and support the primary attitudes essential to embracing optimism as a professional or leader  Discuss how to have a body and attitudes ready for action  State how to focus personal change goals

4:30 - 4:45pm Closing - Terry Bream, MN, RN 4:45 – 5:00pm Certificate Distribution