Practice Patient Group

Practice Patient Group Tuesday 24th Sept 2013 Park Lane Surgery Meeting Room

Patient Group Dr Louise Hastings

Chris Campbell-Kelly – Practice Manager

Gordon Sidery

Albert Swinson (Bert)

Margaret Tebay

David Lucas

Jane Snow

Sheila Webster

Sarah Nixon

Emma Gilman

Stephen Cooper

Joanne Pritchard

Robert Nixon

In attendance: Kate Tebay

Apologies Robert Nixon, Jane Snow, Emma Gilman

The minutes of the meeting held on 11th June 2013 were accepted as an accurate record.

1. Matters arising from the meeting held on 11th June 2013 Information Screen The practice has spoken to the ICT service who support IT in the practice. We can buy a screen from anywhere, the bigger the better probably depending on the size of waiting room. We could run BBC 24 hour news if it was a TVscreen. IT will provide a base unit (not a new one) in order to connect the TV and run the power point presentations. However if the base unit broke, It would not replace it, it would become a practice cost. Fixing the screen to the wall would be a practice responsibility and cost.

1 The partners will consider these details at the next business meeting.

Group Priorities Feedback on the DNA Policy wording Thank you to David and Bob who kindly commented on the content of the policy making the language more patient focused. The policy will now be reviewed at a wider practice meeting to gather staff ideas about how we can reduce numbers.

Medicines Waste management Campaign This is now up and running throughout Waters Green and the local pharmacies. The CCG have provided publicity materials.

2. Surgery Update Our new website has gone live since this meeting so please have a look at www.parklanehousesurgery.co.uk. We would value comments about any aspect of the site. The practice is happier that it is much easier to navigate and keep up to date. It enables us to offer a greater range of information.

The Flu season is underway. All eligible patients have been sent a letter this year and there are two major clinics on 5th and 12th October with week day clinics split across lunchtimes and evenings following these. All those who are 70 or 79 years old at the 1st Sept 2013 have also been offered a Shingles vaccination.

The surgery uses an IT product called Mjog for sending appointment text reminders to those patients who have given the surgery their mobile phone number. The texts come 48 hours before the appointment. The group asked for it to be moved to 24 hours before or send two reminders. Action: Chris

Mjog also allows us to send health promotion messages to patients. We recently sent out a message regarding smoking history and Sheila asked to discuss this as she personally finds them intrusive and offensive. Smokers generally feel harassed by the amount of smoking cessation out there. Dr Hastings explained that as a practice we need to collect information like this and texting is another way we can do it. She understood that not all patients would be happy with this method. The group also asked if any charge to the patient could be included in the message.

3. CARE.DATA Chris presented information about the new Government data extraction system.

2 Background NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC) on behalf of the entire health and social care system. Known as care.data, this programme will build on the existing data services such as the Hospital Episodes Statistics (HES) service, which was launched in 1989, and expand it to provide linked data, that will eventually cover all care settings, both in and outside of hospital.

Under the Health and Social Care Act 2012, NHS England has the power to direct the HSCIC to collect information from all providers of NHS care, including general practices. The specification of the data to be extracted by GP practices were considered by the Joint GP IT Committee of the British Medical Association and the Royal College of General Practitioners, as well as an independent advisory group. Details are available here: http://www.england.nhs.uk/caredata

The General Practice Extraction Service (GPES) will be used to extract GP data each month. Initially the data will cover the period from April 2013 onwards. The identifiers to be extracted are: NHS number, date of birth, postcode, and gender which will allow patients’ GP data to be linked to their hospital data. No free text will be extracted, only coded information about referrals, NHS prescriptions and other clinical data. The technical specification of the extract can be found at http://www.england.nhs.uk/ourwork/tsd/data-info/

There will be no national information campaign, practices have been given 8 weeks from the 23/8/13 to make their patients aware of the extraction before with no requirement to write to all their patients. Practices can add read codes to stop the data flow at 2 points: from the practice to the HSCIC and from the HSCIC to other “approved” providers. The Waters Green practices have worked together to use the same posters and opt out letters should patient. The patient leaflet and patient FAQ have been sent to you along with the minutes.

4. A “day” in the life of It had been suggested that maybe a presentation could be given to the group by respective staff members. It was decided this is most suited to a newsletter article.

5. Community HealthVoice Community HealthVoice is essentially the next tier of patient involvement after the practice. This has developed over the last year in Eastern Cheshire and is used widely by the CCG as a consultative voice. There are various ways patients can play in to this arena. 6 weekly meetings (currently Chris attends), be on a virtual readers panel, work in a sub group in an area you are interested in such as Governance, Communications or Commissioning. Jo is a member of the readers panel. Ideally they would like a patient to attend from each PPG.

3 After this meeting today Chris is attending the inaugural meeting of Eastern Cheshire PPG Chairs. She will report back next time.

6. A.O.B

Margaret asked if patients could refer to Physiotherapy. This system is in place on the Isle of man and works well. Chris will forward this idea to the CCG. Action: Chris

A question was raised about the on going training for the new nurses in post. Patients are finding it difficult to get family planning appointments. At present only one nurse can initiate the pill and contraceptive injections but the other two nurses can now give continued treatment.

CCK 3/10/13