Prepared for Skills CFA by Denise Clarke Ltd

Business and Administration

QCF units of assessment Level 3 Draft 08 3rd September 2013

No. Detail Page

B&A 35 Communicate in a business environment

B&A 36 Contribute to the continuous improvement of business performance

B&A 37 Negotiate in a business environment

B&A 38 Develop a presentation

B&A 39 Deliver a presentation

B&A 40 Create bespoke business communications documents

B&A 41 Contribute to the design and implementation of an information system

B&A 42 Supervise the use of information systems

B&A 43 Evaluate the provision of business travel or accommodation

B&A 44 Provide administrative support in schools Administer parking and traffic challenges, representations and civil parking B&A 45 appeals B&A 46 Administer statutory parking and traffic appeals

B&A 47 Administer parking and traffic debt recovery

B&A 48 Administer legal files

B&A 49 Build legal case files

B&A 50 Manage legal case files

B&A 51 Understanding the legal context of business

B&A 52 Competence-based synoptic unit

©2012 Skills CFA Report - 03.12 • Page2 Version Control Date Version Purpose / changes Author 19/07/13 0.1 1st draft Denise Clarke 24/07/13 0.2 Review of 1st draft Anthea Hollist 01/08/13 0.3 2nd draft Denise Clarke 27/08/13 0.4 Employer feedback Denise Clarke 20/08/13 0.5 AOs’ comments Anthea Hollist 29/08/13 0.6 AO feedback Denise Clarke 30/08/14 0.7 Accepted track Anthea Hollist changes 03/09/13 2.0 EV comments Denise Clarke

©2012 Skills CFA Report - 03.12 • Page3 Title Communicate in a business environment Skills CFA Reference B&A 35 Level 3 Credit Value GLH Unit Reference No. Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand business communication 1.1 Analyse the communication needs of models, systems and processes internal and external stakeholders 1.2 Analyse a range of communication models that support administration 1.3 Evaluate the effectiveness of a range of communication systems 1.4 Explain the factors that affect the choice of communication media 1.5 Explain the importance of using correct grammar, syntax, punctuation, spelling and conventions in business communications 1.6 Explain the factors to be taken into account in planning and structuring a range of communication formats 1.7 Explain ways of overcoming barriers to communication 1.8 Explain the use of communications theories and body language 1.9 Explain proof-reading techniques 2. Be able to communicate in writing in 2.1 Identify the nature, purpose, readership business and use of the information to be communicated 2.2 Select communication media that are appropriate to the information to be communicated and the readership (CT1, CT5) 2.3 Present information in the format, layout and style that is appropriate to the information to be communicated 2.4 Adhere to agreed business conventions and degree of formality of expression 2.5 Present written work that is unambiguous, expressed in correct

©2012 Skills CFA Report - 03.12 • Page4 grammar and reflects what is intended 2.6 Meet agreed deadlines in communicating with others (TW1, TW5, TW6, SM6, SM7, EP1) 3. Be able to communicate verbally in 3.1 Identify the nature, purpose, audience business and use of the information to be communicated 3.2 Use language that is correct and appropriate for the audience’s needs (CT5) 3.3 Use body language and tone of voice to reinforce messages (CT3, CT6, TW3, TW4, EP5) 3.4 Identify the meaning and implications of information that is communicated verbally (CT2, CT4) 3.5 Confirm that an audience has understood correctly what has been communicated (TW2) 3.6 Respond in a way that is appropriate to the situation and in accordance with organisational policies and standards (IE5, TW4)

Additional Information about the unit Unit purpose and aim(s) This unit concerns Unit expiry date Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula (if appropriate) Assessment requirements or guidance specified by a sector or regulatory body (if appropriate) Support for the unit from an SSC or other Skills CFA appropriate body (if required) Location of the unit within the subject/sector 15.3 classification system Name of the organisation submitting the unit Skills CFA Availability for use Shared Unit available from

©2012 Skills CFA Report - 03.12 • Page5 Title Contribute to the continuous improvement of business performance Skills CFA Reference B&A 36 Level 3 Credit Value GLH Unit Reference No. Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the principles of problem 1.1 Evaluate the nature, scope and scale of solving problems 1.2 Explain the use of a range of problem- solving techniques 1.3 Analyse the possible courses of action that can be taken in response to problems 1.4 Explain the organisational and/or legal constraints relating to problem solving 1.5 Describe the role of stakeholders in problem solving 1.6 Identify the steps in the business decision-making process 1.7 Analyse the implications of adopting recommendations and implementing decisions 2. Understand continuous improvement 2.1 Describe the purpose and benefits of techniques and processes continuous improvement 2.2 Analyse the features, use and constraints of a range of continuous improvement techniques and models 2.3 Explain how to carry out a cost-benefit analysis 2.4 Describe the importance of feedback from customers and other stakeholders in continuous improvement 3. Be able to solve problems in business 3.1 Identify the nature, likely cause and implications of a problem (IE1, IE3) 3.2 Identify whether a problem is recurring (IE4) 3.3 Justify an approach to problem solving with evidence (IE6) 3.4 Develop a plan and success criteria that

©2012 Skills CFA Report - 03.12 • Page6 are appropriate to the nature and scale of the problem (IE2, EP3) 3.5 Obtain approval to implement solutions to problems (EP2) 3.6 Take action to resolve or mitigate a problem that is appropriate to changing circumstances (CT6, SM1, SM2, SM3, SM4, SM5) 3.7 Evaluate the degree of success and scale of the implications of solved problems (RL1, RL5) 4. Be able to contribute to the continuous 4.1 Identify the nature, scope and scale of improvement of activities possible contributions to continuous improvement activities 4.2 Provide contributions in accordance with agreed roles and responsibilities (TW5) 4.3 Measure changes achieved against baseline data 4.4 Calculate performance measures relating to cost, quality and delivery 4.5 Justify the case for adopting improvements identified with evidence 4.6 Develop standard operating procedures and resource plans that are capable of implementing agreed changes (EP4)

©2012 Skills CFA Report - 03.12 • Page7 Title Negotiate in a business environment Skills CFA Reference B&A 37 Level 3 Credit Value GLH Unit Reference No. Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the principles underpinning 1.1 Describe the requirements of a negotiation negotiating strategy 1.2 Explain the use of a range of negotiating techniques 1.3 Explain how research on the other party’s side can be used in negotiations 1.4 Explain the scope and constraints attached to personal negotiating authority 1.5 Explain how cultural differences might affect negotiations 2. Be able to prepare for business 2.1 Identify the purpose, scope and negotiations objectives of the negotiation 2.2 Prepare fall-back stances and compromises that align with the negotiating strategy and priorities 2.3 Assess the likely objectives and negotiating stances of the other party’s side 2.4 Research the strengths and weaknesses of the other party’s side 3. Be able to carry out business 3.1 Carry out negotiations within negotiations responsibility limits in a way that optimises opportunities 3.2 Adapt the conduct of the negotiation in accordance with changing circumstances 3.3 Maintain accurate records of negotiations, outcomes and agreements made 3.4 Adhere to organisational policies and procedures, legal and ethical requirements

©2012 Skills CFA Report - 03.12 • Page8 Additional Information about the unit Unit purpose and aim(s) This unit concerns Unit expiry date Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula (if appropriate) Assessment requirements or guidance specified by a sector or regulatory body (if appropriate) Support for the unit from an SSC or other Skills CFA appropriate body (if required) Location of the unit within the subject/sector 15.3 classification system Name of the organisation submitting the unit Skills CFA Availability for use Shared Unit available from

©2012 Skills CFA Report - 03.12 • Page9 Title Develop a presentation Skills CFA Reference B&A 38 Level 3 Credit Value GLH Unit Reference No. Includes different forms of presentation eg powerpoint, flipchart, presenting financial reports, video etc etc Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand how to develop a 1.1 Explain best practice in developing presentation presentations 1.2 Explain who needs to be consulted on the development and acceptability of a presentation 1.3 Explain the factors to be taken into account in developing a presentation 1.4 Analyse the advantages and disadvantages of a range of communication media 2. Be able to develop a presentation 2.1 Identify the purpose, content, style, timing and audience for a presentation 2.2 Select a communication medium that is appropriate to the nature of the presentation, message and audience 2.3 Tailor the presentation to fit the timescale and audience’s needs 2.4 Prepare the presentation so it summarises the content and purpose, is logically structured and addresses the brief 2.5 Ensure that the presentation adheres to organisational guidelines and policies 2.6 Develop supporting materials that amplify the points of a presentation

Additional Information about the unit Unit purpose and aim(s) This unit concerns Unit expiry date Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula (if appropriate) Assessment requirements or guidance

©2012 Skills CFA Report - 03.12 • Page10 specified by a sector or regulatory body (if appropriate) Support for the unit from an SSC or other Skills CFA appropriate body (if required) Location of the unit within the subject/sector 15.3 classification system Name of the organisation submitting the unit Skills CFA Availability for use Shared Unit available from

©2012 Skills CFA Report - 03.12 • Page11 Title Deliver a presentation Skills CFA Reference B&A 39 Level 3 Credit Value GLH Unit Reference No. Includes different forms of presentation eg powerpoint, flipchart, presenting financial reports, video etc etc Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the principles underpinning 1.1 Analyse the advantages and the delivery of presentations disadvantages of different methods of and media for making presentations 1.2 Explain how the type and size of the audience affects the delivery of a presentation 1.3 Explain the factors to be taken into account in developing contingency plans 1.4 Explain voice projection and timing techniques 1.5 Explain the factors to be taken into account in responding to questions 1.6 Explain a range of methods for evaluating the effectiveness of a presentation 2. Be able to prepare to deliver a 2.1 Confirm the layout of the venue and presentation correct functioning of equipment/resources prior to making a presentation 2.2 Develop contingency plans that address the potential for equipment/resource failure 2.3 Make sure the presentation fits the time slot available 3. Be able to deliver a presentation 3.1 Speak clearly and confidently, using language that is appropriate for the topic and the audience 3.2 Modulate voice tone, pace and volume 3.3 Use body language in a way that reinforces messages 3.4 Deliver the presentation within the time limit

©2012 Skills CFA Report - 03.12 • Page13 Title Create bespoke business communications documents Skills CFA Reference B&A 40 Level 3 Credit Value GLH Unit Reference No. E.g. flyers, forms, handbooks, study guides, publicity materials - no template exists or an existing template is modified significantly to create something different Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand how to create bespoke 1.1 Explain why it is necessary to create business communications documents bespoke documents 1.2 Explain the factors to be taken into account in selecting the appropriate method of presenting a document 1.3 Explain the use of technology to create bespoke business documents 1.4 Explain the purpose and requirements of corporate identity 1.5 Analyse a range of design techniques to create attractive documents 1.6 Explain the factors to be taken into account in evaluating the impact of bespoke business documents 2. Be able to design business 2.1 Confirm the purpose, nature, content, communications documents style, quality standards, readership and deadline of the document 2.2 Identify the optimum method of presenting the document 2.3 Create design options that meet the specification 2.4 Take into account the advice and feedback of stakeholders 3. Be able to create bespoke business 3.1 Include content that meets the brief, is communications documents accurate and grammatically correct 3.2 Use design techniques to create documents that meet the specification 3.3 Integrate non-text items into the agreed layout 3.4 Present documents within the agreed timescale

©2012 Skills CFA Report - 03.12 • Page15 Title Contribute to the design and implementation of an information system Skills CFA Reference B&A 41 Level 3 Credit Value GLH Unit Reference No. Applies to both paper-based and electronic systems Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the design and 1.1 Explain how the information will be implementation of an information used and by whom system 1.2 Analyse the uses, characteristics, benefits and drawbacks of a range of information systems 1.3 Explain who needs to be consulted and why 1.4 Explain the scope of legal and organisational security and confidentiality requirements 2. Be able to contribute to the 2.1 Confirm the purpose, use and features development of an information system of an information system 2.2 Identify the information that will be managed by the system (CT2, IE2) 2.3 Confirm information reporting requirements 2.4 Recommend the functions that will be used to manipulate and report information 2.5 Develop guidance that is accurate and easy to understand (IE5, EP3, EP4) 2.6 Recommend user access and security levels 2.7 Make contributions that are consistent with business objectives and values within budgetary constraints 2.8 Participate in system tests in accordance with the specification 3. Be able to contribute to the 3.1 Implement the system in accordance implementation of an information with the plan, minimising disruption to system business 3.2 Ensure that staff are trained to use the system prior to its launch

©2012 Skills CFA Report - 03.12 • Page16 3.3 Resolve or report problems or faults within the limits of their authority 3.4 Adhere to organisational policies and procedures, legal and ethical requirements

©2012 Skills CFA Report - 03.12 • Page17 Title Supervise the use of information systems Skills CFA Reference B&A 42 Level 3 Credit Value GLH Unit Reference No. This unit covers both hard copy and soft copy information systems, data (i.e. numbers) and information (i.e. text and/or numbers) Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the supervision of 1.1 Explain how the use and readership of information systems reports affects the choice of format and language 1.2 Explain the features of a range of problem solving techniques 1.3 Evaluate the suitability of a range of possible problem solving actions 1.4 Explain techniques to validate the reliability of information 1.5 Analyse the suitability of a range of evaluation techniques 1.6 Assess the potential consequences of breaches of confidentiality 1.7 Evaluate the potential consequences of publishing reports containing inaccurate or unsubstantiated information 2. Be able to monitor information systems 2.1 Develop a monitoring plan that specifies objectives, scope, timescale, resource implications, the techniques to be used and reporting requirements 2.2 Carry out monitoring activities in accordance with the plan 2.3 Provide training and support to system users that is appropriate to their needs 2.4 Identify the cause of recurring problems 2.5 Take action to resolve problems that is proportionate to the scale and seriousness of the problem 2.6 Resolve or report problems or faults within the limits of their authority 2.7 Recommend adaptations to the system in response to identified problems or developments

©2012 Skills CFA Report - 03.12 • Page18 2.8 Adhere to organisational policies and procedures, legal and ethical requirements 3. Be able to analyse and report 3.1 Identify the information and sources information needed for reports 3.2 Confirm the validity and reliability of information 3.3 Select analysis and evaluation techniques that are appropriate to the purpose of the research and the nature of the information 3.4 Draw conclusions that are valid, impartial and justified with evidence 3.5 Present reports on time in accordance with the brief

©2012 Skills CFA Report - 03.12 • Page19 Title Evaluate the provision of business travel or accommodation Skills CFA Reference B&A 43 Level 3 Credit Value GLH Unit Reference No. NB: this unit could cover internal and contracted providers of travel/accommodation services Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the provision of business 1.1 Explain the factors to be taken into travel or accommodation arrangements account in setting evaluation criteria 1.2 Explain a range of travel- or accommodation-related needs and services including visas, foreign exchange, insurance, health precautions and security 1.3 Explain a range of possible arrangements that could be made 1.4 Explain the scope of legal and organisational security and confidentiality requirements relating to business travel or accommodation 2. Be able to evaluate the quality of 2.1 Assess the performance of providers of service of organisational business travel travel or accommodation against or accommodation arrangements agreed criteria 2.2 Identify instances of exceptional and inadequate performance 2.3 Evaluate the benefits and disadvantages of existing arrangements and their implications 2.4 Identify alternative potential providers and ways of providing travel or accommodation 3. Be able to recommend improvements 3.1 Produce costed plans that set out a to organisational business travel or range of options, their benefits, accommodation arrangements drawbacks and implications 3.2 Shortlist alternative potential providers against agreed criteria 3.3 Adhere to organisational policies and procedures, legal and ethical requirements

©2012 Skills CFA Report - 03.12 • Page21 Title Provide administrative support in schools Skills CFA Reference B&A 44 Level 3 Credit Value GLH Unit Reference No. Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand administration within a 1.1 Analyse the scope, use and school environment requirements of a school’s administrative systems 1.2 Explain how their role contributes to the achievement of a school’s goals 1.3 Describe the policy context, issues and initiatives that affect the work of a school 1.4 Explain a school’s administration policy and procedures for dealing with others 1.5 Explain the requirements and procedures for dealing with child protection and student welfare 1.6 Explain when it may be appropriate to override the requirement to maintain confidentiality 2. Be able to provide administrative 2.1 Build positive working relationships services with others 2.2 Present a professional and friendly image in line with school policy 2.3 Coordinate the content and publishing of documents in accordance with the brief 2.4 Organise trips, events, placements, secondments or work experience in accordance with the brief 2.5 Maintain facilities to the required standard 2.6 Adhere to organisational policies and procedures, legal and ethical requirements 3. Be able to operate school 3.1 Manage finance in accordance with a administrative systems and procedures school’s policy and procedures within the limits of their authority

©2012 Skills CFA Report - 03.12 • Page22 3.2 Maintain accurate records 3.3 Maintain the currency of registers, licences and/or contracts 3.4 Present reports and statistical returns on time in the agreed format 3.5 Select analysis and evaluation techniques that are appropriate to the purpose of the report and the nature of the information

©2012 Skills CFA Report - 03.12 • Page23 Title Administer parking and traffic challenges, representations and civil parking appeals Skills CFA Reference B&A 45 Level 3 Credit Value GLH Unit Reference No. To be reviewed Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the administration of 1.1 Explain the provisions and constraints of parking and traffic challenges relevant legislation, codes of practice, Traffic Regulation Orders and Data Protection Act 1.2 Explain how to access, use and interpret the information needed to process challenges, representations and Civil Parking Notice (CPN) appeals 1.3 Evaluate the significance of keeping accurate and up to date records of information and decisions 1.4 Explain how to validate information 1.5 Explain the features and use of specialist software to process and record challenges, representations and Civil Parking Notice (CPN) appeals 1.6 Explain the range of internal evidence needed to support reliable decisions 1.7 Explain when and why it may be appropriate to reactivate the enforcement process 2. Be able to process the receipt of 2.1 Record the receipt of written challenges, representations and Civil challenges, representations and Civil Parking Notice (CPN) appeals Parking Notice (CPN) appeals 2.2 Confirm that the information is complete, accurate, consistent and valid 2.3 Decide whether to allow or uphold the appeal against recognised eligibility criteria 2.4 Provide accurate advice and information on the progress and outcome of the case 3. Be able to respond to challenges, 3.1 Confirm that the information is

©2012 Skills CFA Report - 03.12 • Page24 representations and Civil Parking Notice complete, accurate, consistent and valid (CPN) appeals 3.2 Suspend the enforcement process while cases are being investigated 3.3 Obtain additional evidence where gaps are identified 3.4 Refer cases beyond their level of authority to the right person 3.5 Inform customers of the decision and possible courses of action they can take within the agreed timescale 3.6 Adhere to organisational policies and procedures, legal and ethical requirements

©2012 Skills CFA Report - 03.12 • Page25 Title Administer statutory parking and traffic appeals Skills CFA Reference B&A 46 Level 3 Credit Value GLH Unit Reference No. To be reviewed Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the administration of 1.1 Explain the requirements, rules and statutory parking and traffic appeals constraints of relevant legislation, codes of practice and Data Protection Act 1.2 Explain the grounds on which someone may appeal and on which they may file a statement of truth 1.3 Explain the evidence needed to carry out an investigation 1.4 Explain how to validate information 1.5 Explain the requirements for preparing and presenting a case summary 1.6 Explain the preparations and codes of conduct relating to attending a hearing 1.7 Describe the actions needed to close a case and refund fees 1.8 Explain who needs to be informed of the outcomes of a statutory appeal and why 1.9 Explain the actions needed to reactivate the recovery process 1.10 Explain the features and use of specialist software to process and record statutory appeals 1.11 Explain the potential consequences of not acting within the given deadline 1.12 Explain when and why an appeal may be referred by an adjudicator to an independent person to consider mitigation 2. Be able to prepare case evidence for 2.1 Record the receipt of statutory appeal statutory parking and traffic appeals notifications or revocation orders 2.2 Confirm that the information is accurate and consistent 2.3 Notify the right person of any

©2012 Skills CFA Report - 03.12 • Page26 discrepancies 2.4 Meet the requirements of the deadline 3. Be able to investigate cases for 3.1 Confirm that the information supplied is statutory appeals accurate, valid and reliable 3.2 Obtain additional evidence where gaps are identified 3.3 Refer cases beyond their level of authority to the right person 3.4 Make and record decisions on the basis of the evidence provided 3.5 Keep the adjudicator and appellant or respondent informed of progress and outcomes 3.6 Adhere to organisational policies and procedures, legal and ethical requirements 4. Be able to contest statutory parking and 4.1 Prepare a case summary in accordance traffic appeals with organisational guidelines and codes of practice 4.2 Collate, label and present documentation in the format required by the appeals service 4.3 Respond promptly to requests for further information 4.4 Inform everyone who needs to know of the outcomes of a statutory appeal 4.5 Keep accurate records of information and decisions made

Additional Information about the unit Unit purpose and aim(s) This unit concerns Unit expiry date Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula (if appropriate) Assessment requirements or guidance specified by a sector or regulatory body (if appropriate) Support for the unit from an SSC or other Skills CFA appropriate body (if required) Location of the unit within the subject/sector 15.3 classification system Name of the organisation submitting the unit Skills CFA Availability for use Shared

Title Administer parking and traffic debt recovery Skills CFA Reference B&A 47 Level 3 Credit Value GLH Unit Reference No. To be reviewed Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the parking and traffic debt 1.1 Explain the requirements, rules and recovery process constraints of relevant legislation, codes of practice and Data Protection Act 1.2 Explain the criteria, policy and procedures relating to debt recovery (e.g. non-collection, write off, case closure, tracing and recovery, maximising debt collection, reporting, performance management) 1.3 Analyse the role of the Traffic Enforcement Centre and magistrate’s court in the debt recovery process 1.4 Explain the requirements of debt recovery documentation 1.5 Explain a range of investigation techniques 1.6 Explain who needs to be informed of the outcomes of the debt recovery process and why 1.7 Explain the actions to be taken at each stage of a case 1.8 Explain the potential consequences of an inadequate audit trail 1.9 Explain the actions needed to close a case 2. Be able to administer the parking and 2.1 Monitor the quality of the data to be traffic debt recovery process registered at the Traffic Enforcement Centre or magistrate’s court 2.2 Serve debt recovery documentation in accordance with organisational policy and relevant legislation 2.3 Prepare case evidence in accordance with organisational policy and relevant

©2012 Skills CFA Report - 03.12 • Page28 legislation 2.4 Make decisions on the basis of the evidence 2.5 Inform everyone who needs to know of the progress and outcomes of the case 2.6 Monitor the performance of debt recovery agents 2.7 Take prompt action in the event of problems arising 2.8 Keep accurate and up to date records of actions and decisions taken 2.9 Adhere to organisational policies and procedures, legal and ethical requirements

©2012 Skills CFA Report - 03.12 • Page29 Title Administer legal files Skills CFA Reference B&A 48 Level 3 Credit Value GLH Unit Reference No. To be reviewed Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the administration of legal 1.1 Explain the administrative requirements files of the different legal areas being administered 1.2 Explain the scope and limits of their responsibilities and authority 1.3 Explain the requirements of confidentiality 1.4 Explain the use of specialist software for processing legal cases 1.5 Explain the potential consequences of inadequate or inaccurate record keeping 1.6 Describe the purpose and nature of a range of checks and searches 1.7 Explain the purpose of a client care letter 1.8 Explain how records of time spent on work are used 2. Be able to maintain a legal file 2.1 Confirm that information on file is complete, accurate and valid 2.2 Process money on account received from clients in accordance with organisational requirements 2.3 Keep fee earners informed of actions taken, progress, developments and problems 2.4 Ensure that files are correctly labelled and dated including summaries of their contents 2.5 Generate correspondence that conform with the requirements of house style 2.6 Record all time spent, costs and disbursements accurately 2.7 Generate accurate bills that conform

©2012 Skills CFA Report - 03.12 • Page30 with organisational requirements 2.8 Adhere to organisational policies and procedures, legal and ethical requirements 3. Be able to close and archive a legal file 3.1 Address any outstanding issues and/or unbilled work 3.2 Prepare accurate final bills in accordance with organisational requirements 3.3 Ensure that closed files contain all the necessary documentation 3.4 Confirm whether documents, knowledge and/or data needs to be added to the firm’s precedent, knowledge or data bank 3.5 Close files in accordance with organisational standards and procedures when the account shows a nil balance 3.6 Archive files in accordance with organisational requirements

©2012 Skills CFA Report - 03.12 • Page31 Title Build legal case files Skills CFA Reference B&A 49 Level 3 Credit Value GLH Unit Reference No. To be reviewed Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand how to build legal case files 1.1 Explain the administrative requirements of the different legal areas being administered 1.2 Explain the scope and limits of their responsibilities and authority 1.3 Explain the requirements of confidentiality 1.4 Explain how to identify shortfalls in evidence and materials 1.5 Explain the features and uses of a range of interviewing techniques 1.6 Explain the use of specialist software for processing legal cases 1.7 Explain how to access and use sources of information and evidence 1.8 Explain the potential consequences of not meeting deadlines 2. Be able to build case files 2.1 Identify gaps in evidence and materials needed 2.2 Carry out interviews in accordance with the principles of best practice in communication and interviewing 2.3 Obtain evidence and materials needed to complete the file 2.4 Generate correspondence that conforms with the requirements of house style 2.5 Submit cases on time 2.6 Complete follow up actions in accordance with the brief 2.7 Adhere to organisational policies and procedures, legal and ethical requirements

©2012 Skills CFA Report - 03.12 • Page33 Title Manage legal case files Skills CFA Reference B&A 50 Level 3 Credit Value GLH Unit Reference No. To be reviewed Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the management of legal 1.1 Explain the administrative requirements case files of the different legal areas being administered 1.2 Explain the scope and limits of their responsibilities and authority 1.3 Explain the requirements of confidentiality 1.4 Describe the structure, format and contents of a case file 1.5 Explain how to validate information 1.6 Explain the requirements of processing appeals 1.7 Explain the potential consequences of not meeting deadlines 2. Be able to manage case files 2.1 Plan the management of a case file to meet deadlines 2.2 Identify the location of required documents and materials 2.3 Ensure the file contains accurate and up to date information, documents and materials and is secure 2.4 Ensure court bundles are prepared correctly 2.5 Generate correspondence and documents that conform with the requirements of house style 2.6 Submit documents on time 2.7 Process and record the hearing outcomes in accordance with organisational requirements 2.8 Close and archive files in accordance with organisational requirements 2.9 Keep fee earners informed of actions taken, progress, developments and

©2012 Skills CFA Report - 03.12 • Page35 Title Understanding the legal context of business Skills CFA Reference B&A 51 Level 3 Credit Value GLH Unit Reference No. Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Understand the legal framework within 1.1 Describe the legal requirements of which businesses operate different business structures 1.2 Describe the roles and powers of government departments and agencies in regulating business 1.3 Define the legal provisions relating to intellectual property 2. Understand the principles of business 2.1 Explain the corporate governance governance regulatory framework 2.2 Explain the roles and responsibilities of an organisation’s governing body 2.3 Explain the financial reporting requirements of an organisation 3. Understand how contract law affects a 3.1 Identify the elements of a valid business business contract 3.2 Distinguish between different types of contract and the effect of their terms 3.3 Describe the principles of liability in negligence 3.4 Explain the liabilities and entitlements of sellers and purchasers of goods and services 4. Understand the requirements of 4.1 Describe the sources, institutions and employment law enforcement systems for individual employment rights 4.2 Explain the features of types of worker and employment contracts for service 4.3 Explain the implications of “contracts of service” and “contracts for service” 4.4 Explain the requirements for an organisation of the need for health, safety and equality 4.5 Explain the implications of wrongful dismissal, unfair dismissal and

©2012 Skills CFA Report - 03.12 • Page37 Title Competence-based synoptic unit Skills CFA Reference B&A 52 Level 3 Credit Value GLH Unit Reference No. Please advise on content Learning Outcomes Assessment Criteria The learner will: The learner can: 1. Be able to 1.1 1.2 1.3 2. Be able to 2.1 2.2 2.3 3. Understand 3.1 3.2 3.3