Job Title: Regional Development Manager South Central & South East

Job description

Job title: Regional Development Manager – South Central & South East

Location: Home based

Department: Regional Development

Reporting to: Senior Manager – Regional Development (South)

Direct reports: Volunteers and Supporters

Main purpose of role:

To manage volunteers and supporters within the local community to maximise financial contribution, and raise awareness of fundraising, for Muscular Dystrophy UK.

Responsibilities of the role include:

 Recruiting, managing, motivating and retaining volunteers and key supporters for the purpose of successfully running a mixed events portfolio.  Recruiting new supporters, volunteers and committees to fundraise for the charity.  Providing account management support to named Branches and affiliated fundraising groups.  Actively engaging with volunteers and supporters, spending the majority of time in the field.  Project management of national development initiatives.

MAIN TASKS AND RESPONSIBILITIES

1. Regional Development:  To work with the Head of Regional Development to develop and implement a regional development strategy to build a sustainable volunteer fundraising network.  To identify the key skills and attributes required of volunteer fundraisers, and to recruit, manage, motivate and retain volunteer individuals, groups and committees.  Ongoing management of volunteers and key supporters including monitoring performance and identifying effective methods of motivation.  Manage a network of warm/cold supporters across the area providing support with fundraising activities.  To ensure that high-quality supporter relationship management is maintained for all volunteers and supporters and participants.

2. Branches and Fundraising Groups  To act as account manager to support named branches and fundraising groups within the region providing: o Point of contact for advice and support on fundraising matters o Advice and guidance on fundraising activities o Face-to-face contact as appropriate.  To recruit an agreed number of new fundraising groups in the region during the financial year.

3. Business Planning and Operations  Manage and deliver an agreed income and expenditure budget.  Monitor income and expenditure variances including risk, mitigation and contingency and implement solutions to issues as appropriate.  Write and deliver an annual Business Plan for Regional Development in the South East.  Ongoing usage of Raisers Edge database to support fundraising activity and to ensure a high level of service to our volunteers/supporters.  Produce detailed, accurate and timely reports on performance against income and key targets.  Work with Operations Managers to ensure all donations from region are banked and thanked.  Work with colleagues across the organisation to maximise value of all opportunities.  Project management of national development initiatives.

4. Initiative  Initiative in maintaining good relationships with other staff within the charity to assist in joint working, strengthen communication, solve problems and to ensure that the Charity’s objectives are met.  Initiative in maintaining a high level of sensitivity and tact when liaising directly with people affected by muscular dystrophy.

Values and behaviours

1. A positive attitude and approach that reflect the charity’s values. 2. To contribute to the development of the charity and the fundraising team. 3. A commitment to and an understanding of disability issues, equal opportunities and diversity. 4. To demonstrate role model behaviour at all times. 1 Education and qualifications  Highly Educated Essential  Degree Desirable 2 Experience  Experience in the development of volunteering, with excellent management Essential and communication skills.  Good experience of recruiting, managing and motivating volunteers Essential  Good event management Desirable  Experience of working across an organisation Essential 3 Personal qualities and knowledge  Committed, self motivated and hard working Essential  Have a commitment to Muscular Dystrophy UK’s Equal Opportunities Essential policy and vision and values  Planning - The ability to develop and implement clear and robust plans for Essential self and others to follow.  Leadership - The ability to set instructions whilst empowering others to Essential accomplish tasks. Demonstrates flexibility by adopting a management style to the given situation.  Organisational skills - The ability to manage own time and tasks effectively. Essential Taking an approach that is results orientated and systematic making you personally effective in managing own workload complying with set (ie. in- house policies, legislations, etc).  Ownership and accountability - The ability to accept responsibility for own Essential area of work, identifying critical elements and working in a pro- active/solution focused way to achieve.  Team work - The ability to accept responsibility for own area of work, Essential identifying critical elements and working in a pro-active/solution focused way to achieve.  Communication - The ability to represent Muscular Dystrophy UK Essential effectively and professionally. Produces clear and effective communications appropriate to the audience, utilising the most appropriate channel and in keeping with brand guidelines.  Self Development - The ability to constantly challenge and improve self and Essential others demonstrating ambition for self and charity to achieve goals.  Volunteers and supporters - The ability to work effectively with volunteers Essential and supporters to deliver business goals. Recognises the value and contribution of volunteers and supporters – empowers others through provision of support, coaching and training.  Flexible and willing to work extra hours as necessary to accommodate Essential busy work load.  IT literate including use of Raisers Edge, Microsoft Office and Social Essential Media.  Must be able to drive and hold a full driving licence. Essential 4. Details  Hours – 35 per week, some evening and weekends required.  Holidays – 25 days