Recruitment - Job Description and Person Specification Template

INTERNAL & EXTERNAL

SHARED RESOURCE SERVICE MULTI-SITE

SCHOOLS SUPPORT ANALYST GRADE 6 POINTS 25-29 £22,658 - £25,951 PRO RATA 1 X PERMANENT 1 X 12 MONTH FIXED TERM

The Schools Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Blaenavon and Newport main offices and the partner schools delivering SLAs and project work dependant on service need.

The successful candidate must be technically capable with a good knowledge of IT (hardware and software), be approachable and have an excellent communication style and be able to provide support and advice to the schools.

You will provide an excellent level of customer care service at all times, and ensure compliance with quality systems and processes, with the aim to meet and exceed service performance targets.

The SRS is a collaboration of four public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.

This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.

You are welcome to submit your application in English or in Welsh. Each application will be treated equally.

Please e-mail completed applications to [email protected]. Alternatively send application form to: The Recruitment Team, Floor 4, Civic Centre, Pontypool, Torfaen NP4 6YB.

Closing Date: 4pm Thursday 7th December 2017 Post Ref: REQ001482 – 0712

Grade: 6 JOB Section: ICT DESCRIPTION Service Area: Shared Resource Service (SRS) Responsible To: Responsible For: None Desktop Team Leader Nominated School Officer

Office use only Job Evaluation ID 2308 Date Issued: 12.12.16

Job Purpose

To provide day-to-day technical support to the schools and teaching staff within the SRS Partner organisations.

Provision of on-site installation of hardware and software, general maintenance of equipment including, but not limited to, projectors, PCs, laptops, whiteboards, Apple devices, Chromebooks, etc. and advice to learning establishments in line with the Service Level Agreements (SLAs) in place.

To use specialist skills and training to support schools to enhance ICT environment for teaching and learning.

Principal Accountabilities and Responsibilities

1. Based within the school setting, and working with but not limited to, technologies such as Windows, Apple, you will provide the following:

 Installation of hardware and software  Repairs (or return to base if necessary)  Management of desktops and general security issues  Rollout of new technologies within the school  Day-to-day proactive ICT support of school equipment and software.

2. While based at the school setting, you will log your time appropriately and accurately and will work in accordance to Shared Resource Service’s best practice as well as comply with school procedures, processes and systems.

3. You may be required, periodically, to work across other Secondary and Primary schools that are serviced by the SRS.

4. You will maintain an inventory of repairs and keeping schools informed of progress.

5. You will produce support materials for schools where required.

6. You will maintain a school inventory / audit of hardware to be updated annually.

7. You will demonstrate and assist in the safe and effective use of specialist equipment and software.

8. You will establish constructive relationships and communicate with other agencies/professionals to support the objectives of the ICT service to teachers and learners.

9. You will maintain an awareness of developing ICT trends, particularly within an educational setting, to enhance the teaching and learning environment.

10. You will provide advice, guidance and support to colleagues within the SRS.

11. You will liaise with SRS teams to share good practise.

12. You will provide proactive support and solutions to innovative ways of using ICT in education including research and development.

13. You will be required to be familiar with, but not limited to the following:  Windows  Active Directory  Exchange Mailbox Management  File Systems  Printing Services  Network Patching and Troubleshooting  SCCM/Imaging Software  Group Policy  Apple Products  Google Apps and Chromebooks Resources/Equipment/Material

1. Ensure that all stock – installs, repairs and projects is secured and accurately accounted for.

2. Responsible for safe use, maintenance and assignment of fleet vans.

3. Proper handling, care and security of all items entrusted to ICT during moves/projects.

Supervision/Management of People

Knowledge, Skills, Training and Experience

1. Minimum 2 years’ experience working within ICT environment. 2. Driving licence essential with business insurance. 3. Good organisational skills and the ability to work with other team members. 4. Knowledge relevant to ICT systems and processes utilised within the Shared Resource Service. 5. Relevant knowledge of ICT processes and procedures. 6. Excellent customer care and interpersonal skills. 7. Able to develop good working relationships and communication with staff at all levels within the schools e.g. Head Teachers, Teachers and Governors.

Special Working Conditions

1. Due to the rapidly changing nature of the technological and business environment, and the continuing development of the Shared Resource Service, all staff will be expected to operate with a significant degree of flexibility. This will necessitate undertaking other related duties, commensurate with the grading of the post, as are required from time to time by the Head of the Service.

2. There may be occasions when it is required to work outside of the Shared Resource Service core hours or at weekends, and it will be expected that there will be some flexibility on the behalf of the post holder.

3. You may be required to work across both Primary and Secondary schools and be required to work from alternative locations based on the needs of the service. You may be required to work across both Primary and Secondary schools and be required to work from alternative locations based on the needs of the service.

General

 To observe confidentiality in all aspects of work.

 To participate in the service area’s supervision process and/or Corporate Appraisal process.

 To demonstrate a willingness to undertake training development and learning opportunities to improve skills.

 Comply with and support others to observe Health and Safety Act 1974 procedures and processes.

 To adhere to the terms of the Alternative Working Strategy should the post be eligible.

 To work within the Councils’ policy and procedures in respect of equal opportunity, anti- discriminatory and anti-oppressive practices.

 To accept that this job description may be periodically subject to review.

 To undertake any other duties and/or times of work as may be reasonably required of you, commensurate with your grade or general level of responsibility within the organisation, at your place of work or based in any other establishment.

 Carry out the duties placed on employees by the Health and Safety at Work Act 1974.

 Fulfil any duties incumbent on the post in respect of the disaster recovery and business/service continuity plans.

 Maintain relationships with suppliers, clients, ICT team members, partners and other stakeholders to optimise communication, collaboration and ensure effective liaison and smooth working conditions.

 Keep up-to-date with new changing shifts in technology and new service delivery mechanisms/opportunities.

 Pro-actively assist in any quality audits, benchmarking exercises as requested by the ICT Management Team. Ensure that information/data requested is accurate and provided in a timely manner. PERSON SPECIFICATION

Position Title: Schools Support Analyst Date: 12.12.16

For office use only Shortlisted By: Name of Candidate: Date:

Please note you will need to meet the essential criterion to be invited for interview.

Selection Method Requirements Essential or Score Tested at Interview Desirable and/or Application Form

Education/Qualifications/Knowledge 1.1 Formal qualification with 6 months’ proven E Application experience in an area of ICT or 2 years’ equivalent work experience in the area of ICT 1.2 Evidence of continued professional D Application development Experience 2.1 Understanding and experience in customer E Application care to deliver services effectively and efficiently 2.2 Good understanding of schools’ ICT D Application requirements 2.3 Experience of working with and involving E Application others in delivering ICT services and projects 2.4 Experience of preparing and working with ICT D Application projects and resources which result in successful project delivery 2.5 Working knowledge of technologies to D Interview include Windows, Apple and Google products Skills and Abilities 3.1 Ability to analyse information and formulate E Interview action plans to deliver ICT services 3.2 Ability to deliver results and build D Interview relationships with colleagues, customers and stakeholders 3.3 Ability to develop approaches in partnership D Application with end users to maximise the effective delivery of all ICT provisions and services 3.4 Well developed written and oral E Interview communication skills with the ability to meet the communication needs of different people and groups 3.5 Ability to work under their own initiative, E Application competent decision maker with excellent communication skills Personal Attributes 4.1 A high level of personal integrity, expressed E Application through behaviour and conduct 4.2 Proven commitment to equality of E Application opportunity and diversity of service delivery and employment 4.3 An approachable and relaxed style with E Interview excellent networking and negotiating skills and the ability to gain commitment and cooperation from others 4.4 Used to confidently managing own workload D Application and enjoys working to tight deadlines, within a changing environment and thriving under pressure 4.5 Feels comfortable working within a team E Interview environment with flexible boundaries between team members, having a joined up approach to problem solving 4.6 Self-motivated and able to act on your own E Interview initiative, is able to reflect on and learn from mistakes Circumstances 5.1 Full Driver’s License E Application 5.2 Business Car User E Interview Total Short Listing Score

Score key: 0 = Not Met Criteria 1 = Fully Met Criteria