Participant Thank You Letter

Area Health Service Logo

Name: Position: Postal Address: Contact Number:

Thank you for taking the time to talk to my colleagues and I about your recent experience in [ ] Hospital.

The information you gave us will make a valuable contribution to redesign being undertaken by NSW Health. This is an important reform program in which health systems are being redesigned to improve the experience of patients and carers. By telling us about your experience, you have helped us identify ways to improve it for others in future.

Please find attached a copy of your experience as we understood it from our conversation. You will notice that we have not used your real name in the story – this is to protect your privacy when we talk to our colleagues about your experience.

I would be very grateful if you could check the details we have recorded and make any corrections or additions you wish to. Then please return this document with any changes using the reply paid envelope enclosed.

You also advised us that you would be interested in hearing more about the … project and what we have done to improve systems for patients and carers. Accordingly, we will be in contact with you towards the end of the project with further information.

Should you have any enquiries about the project in the meantime, please contact … [name and position] on …[contact number].

Once again, please accept our sincere thanks for so generously sharing the details of your experience.

Kind regards

Name Position [ ] Area Health Service

[E-mail] [Contact number – if different to above]