Citi Client Service Academy CLIENT SERVICE

February 2012

Citi Client Service Academy CLIENT SERVICE http://www.citibank.com/transactionservices/home/region/university/index.jsp Citi's Client Service Academy is an innovative series of proactive training sessions offering you & your clients the opportunity to enhance your knowledge of Citis systems and cash products.

***PATHWAY TO CLIENT SERVICES – ON DEMAND EMEA WESTERN EUROPE CLIENT SERVICES HOW TO ON DEMAND

HOW TO – ON DEMAND Training Sessions 'How To' Sessions are pre-recorded quick, simple, step by step tutorials offering you the convenience and independence of training in your time.‘ How To’ Tutorials are user friendly and easy to access & also offers you the opportunity to control your training needs and times.

English How to get the details of your incoming French ACH transactions (credit posted on the account). New! CitiDirect BE Mobile Training New! Intro. To Citi's Cash Management Products How to pre-advise a payment and cancel an existing pre-advice How to check the status of an outgoing payment How to retrieve an account statement on Citidirect How to manage WorldLink cheques on Citidirect How to retrieve an interest statement on CitiDirect How to view an Incoming Source Document on CitiDirect® New! How to get RIBA details in Delphi (CitiDirect) New!

Italiano

Come verificare lo stato di un pagamento in uscita in CitiDirect® New! Come visualizzare un estratto conto in CitiDirect® New! Come preavvisare un pagamento in entrata e cancellarne uno gia’ esistente New! Come gestire gli assegni Worldlink® in CitiDirect® New! Come generare un estratto conto degli interessi in CitiDirect New!

Deutsch Abruf von Kontoauszügen in CitiDirect® Statusabfrage ausgehender Zahlungen in CitiDirect® Abruf von Zinsauszügen in CitiDirect® Verwaltung von WorldLink-Schecks in CitiDirect® Avisieren von Zahlungen in CitiDirect®

Français

Vérifier le statut de vos paiements (Débits) dans CitiDirect® Préaviser un paiement (crédit) dans CitiDirect® New! Gérer vos chèques Worldlink® dans CitiDirect® New! Consulter vos relevés de compte dans CitiDirect® New! Consulter vos relevés d'intérêt dans CitiDirect® New!

***PATHWAY TO CLIENT SERVICES – INSTRUCTOR LED EMEA WESTERN EUROPE CLIENT SERVICES INSTRUCTOR LED

INSTRUCTOR LED Training Sessions IMPORTANT NOTE - Please view our session calendar located on the academy in order to view upcoming training modules. These take place Tuesday to Thursdays at either 10:00GMT or 15:00GMT.

The following Sessions are currently available on the Academy: * These sessions are also available in German, French & Italian

 SWIFT Overview You will learn about SWIFT Messaging & Formatting, BIC codes, SWIFT formatting, various SWIFT fields, clearing systems, payment flows and STP applicable to SWIFT  SEPA Direct Debit Overview This session provides you with information on the origin of SEPA DD’s & how the SEPA offering differs from existing direct debits.  Revaluation You will learn what revaluation is exactly. The different types and how revaluation is performed in accordance with the payment currency.  Worldlink Overview This session provides you with an overview of WorldLink®. You will learn about payment types, delivery channels, funding methods and charges applicable to WorldLink®  Pre advising and Claims You will learn about pre advising payments, rules, claims and calculation of claims relating to Pre advices  IMPS Overview This session provides you with an overview of IMPS. The presentation will cover payment options, file delivery flow, & ACH Rules relating to Mercury (CEEMEA) and IMPS (EMEA)

Client Service Academy ELECTRONIC BANKING http://www.citibank.com/transactionservices/home/region/university/index.jsp Citi's Client Service Academy is an innovative series of proactive training sessions offering you the opportunity to enhance your knowledge of Citi's Electronic Banking systems.

***PATHWAY TO ELECTRONIC BANKING EMEA WESTERN EUROPE ELECTRONIC BANKING HOW TO - ON DEMAND

HOW TO – ON DEMAND TRAINING (ENGLISH)

CITIDIRECT

 Citidirect - SEPA Direct Debits new  CitiDirect BE Mobile Training new  CitiDirect Liquidity Reports new  CitiDirect Event Notifications  CitiDirect How to Log-On new  CitiDirect Security Manager  CitiDirect Payments Tutorial  CitiDirect Reports Tutorial  CitiDirect File Export  CitiDirect File Import  CitiDirect AFRD - new revised session!  WorldLink via CitiDirect

PAYMENT METHODS

 CitiDirect - London branch Faster Payments Standing Order  CitiDirect - London branch Faster Payments Single Immediate Amended  CitiDirect Payment Methods - Denmark  CitiDirect Payment Methods - Sweden  CitiDirect Payment Methods - UK - updated version including BACS payments!  CitiDirect Payment Methods - Spain  CitiDirect Payment Methods - France  CitiDirect Payment Methods - Portugal  CitiDirect Payment Methods - Norway  CitiDirect Payment Methods - Netherlands  CitiDirect Payment Methods - Finland  CitiDirect Payment Methods - Austria  CitiDirect Payment Methods - Belgium  CitiDirect Payment Methods - Germany  CitiDirect Payment Methods - Luxembourg  CitiDirect Payment Methods - Italy  CitiDirect Payment Methods - Ireland

OTHER PRODUCTS

 Cash Management Invoice new  Citiconnect Browser  MultiLink Standalone - Overview  MultiLink Single Sign-On (SSO) - Overview eBam  CMS  Service Inquiry Manager Amended  WorldLink Payment Services (GPP)  Administrative Messages (MT199)  Payment Flow Management  Online Investments  Treasury Vision

HOW TO – ON DEMAND TRAINING (ITALIAN)

 CitiDirect File Import- Italian

HOW TO – ON DEMAND TRAINING (FRENCH)

 CitiDirect Automated Reports - French  Citidirect Exporting Data - French  CitiDirect Online Banking - Reports - French  CitiDirect Payment Initiation - French  CitiDirect File Import - French  CitiDirect System Administration - French  CitiDirect Log-On - French

HOW TO – ON DEMAND TRAINING (SPANISH)

 CitiDirect Direct Debits - Spanish  CitiDirect File Import - Spanish  CitiDirect File Export - Spanish  CitiDirect System Admin - Spanish  CitiDirect AFRD - Spanish  CitiDirect Payments Norma 34 - Spanish  CitiDirect Log-On - Spanish  CitiDirect Payments SEPA - Spanish  CitiDirect Payments Domestic Cheques - Spanish  CitiDirect Payments High Value - Spanish  CitiDirect Reports and Inquiries - Spanish

HOW TO – ON DEMAND TRAINING (GERMAN)

 CitiDirect - Zahlungen .  CitiDirect - Berichte und Abfragen  Citidirect Online Banking - Security Management  Multicash - Zahlungen und Kontoinformation  MultiLink Standalone – Überblick  MultiLink Single Sign-On (SSO) – Überblick