Chapter 1: Fraud Prevention HQ

Module: FRAUD PREVENTION HQ

Implementation Questionnaire CHAPTER 1: FRAUD PREVENTION HQ

BASICS

1. Financial Institution Name

2. Address

3. City, State Zip

4. Time Zone

5. Website

6. FI Code in production URL (will match the FIs domain name in most cases) Assigned by ACH Alert FI Login Page: https://www.fraudpreventionhq.com/fi-login// Client Login Page: https://www.fraudpreventionhq.com/client-login// (These URLs are valid for Standard Security login.) 7. Email Address for Release Notification and Production Issues (Should be a distribution list)

8. NOTES

FINANCIAL INSTITUTION OPERATIONS

9. Which vendor supplies the core system for the FI?

10. Which vendor supplies the retail online banking system for the FI?

11. Which vendor supplies the business online banking system for the FI?

12. NOTES

SERVICES PURCHASED

13. Services Purchased within FRAUD PREVENTION HQ BIO-WIRE (Wire Controls) C.O.P.S. (ACH Credit Controls) PRO-CHEX (Check Positive Pay)

Version 1.0 Page 2 of 12 PRO-TECH (ACH Debit Controls)

14. NOTES

Version 1.0 Page 3 of 12 ACCESS SETTINGS

See Implementation and Operational Guide for more details

15. Client User Entitlement Management - Security Model Client Managed - Client Managed - FI Protected Role Client Managed – (Complete for each FI Managed - Manages Protected Roles Admin Alerts ALERT Only service purchased) All Roles (Continue to a.) (Continue to a.) (Continue to a.) BIO-WIRE C.O.P.S. PRO-CHEX PRO-TECH a. Alert Client Admins of new accounts, senders or companies? Yes No

16. System Access: FI Login Standard Login Use SSO for FI Logins (Continue to a.) a. FI SSO: Provide the URLs FI Redirect URL: FI Keep Alive URL: 17. System Access: Client Login Standard Login Use SSO for Client Logins (Continue to a.) a. Client SSO: Provide the URLs Client Redirect URL: Client Keep Alive URL: 18. Session Management (Applies only if using Standard Security. Will be set up by the FI.) Maximum Login Attempts Password Expires In: Reuse Password: Session Timeout: Multi-Session Behavior: 19. NOTES

Version 1.0 Page 4 of 12 EMAIL SETUP

NOTE: This applies only to system level emails. For FIs implementing standard security, this email address will be used for both FI & Client login credential emails. Service specific email headers can be configured for each service.

20. Email: SendGrid - select the subdomain (This data appears in the detailed header information of the emails) SendGrid custom will require DNS records to be made. Default: achalert.domain.com Other

21. NOTES

NOTIFICATION SETTINGS

This section is for the setup of system level messages such as user setup and forgot password.

22. Product Name Fraud Prevention HQ Other:

23. Notification Methods  Email 24. FI Support Phone Phone: Email: 25. Email Addresses From Email: Reply To: Direct Undeliverable To: 26. NOTES

Version 1.0 Page 5 of 12 HOLIDAYS

27. Select All Holidays FI Observes Federal Holiday Observe Do Not Observe New Year's Day Martin Luther King Day President's Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day Additional Holiday Observe Date Other: Other: Other: 28. NOTES

Version 1.0 Page 6 of 12 CONTACT INFORMATION

Primary Contact Contact Name 29. Email Address 30. Phone Number 31. Project Manager Contact Name 32. Email Address 33. Phone Number 34. Marketing Contact Name 35. Email Address 36. Phone Number 37. Implementation Manager Contact Name 38. Email Address 39. Phone Number 40. Operations Manager Contact Name 41. Email Address 42. Phone Number 43. Information Technology Contact Name 44. Email Address 45. Phone Number 46. Additional Contact Contact Name 47. Title 48. Email Address 49. Phone Number 50. Additional Contact Contact Name 51. Title 52. Email Address 53. Phone Number 54.

Version 1.0 Page 7 of 12 FI ADMIN

The FI Admin(s) will be the initial FI user(s) set up by ACH Alert. The FI Admin will be set up by ACH Alert with only the Manage Users access right. Other access rights may be granted by the FI Admin user after initial login. Three users can be established as FI Admins.

User 1 Contact Name 55. Email Address 56. Phone Number 57. SSO ID (if applicable) 58. User 2 Contact Name 59. Email Address 60. Phone Number 61. SSO ID (if applicable) 62. User 3 Contact Name 63. Email Address 64. Phone Number 65. SSO ID (if applicable) 66.

Version 1.0 Page 8 of 12 BILLING DATA EXCHANGE BETWEEN FRAUD PREVENTION HQ & FI

67. Select data exchange method for billing data from Fraud Prevention HQ to FI FIIT SFTP (Continue to a.) Other (Continue to a.)

a. Provide IP address

68. NOTES

BILLING FUNCTIONALITY

 Establishing a rate card is a step required prior to establishing any Client Profiles.  Below is a list of the available fields for both the analysis and hard charge rate cards.  At least one field must be completed.  FI User will enter this data.

69. Select timeframe and delivery (See Implementation & Operational Guide) EOM Midnight Last Business Day EOD Set Calendar Day on (provide 1-28) Midnight Set Calendar Day on (provide 1-28)

70. Analysis Billing – Fraud Prevention HQ Fees: specify 1 - 10-digit service code Client Setup Fee One-Time Not Applicable Client Monthly Fee Recurring Not Applicable User Setup Fee One-Time Not Applicable User Monthly Fee Recurring Not Applicable Email Message Recurring Not Applicable SMS Text Alert Recurring Not Applicable

71. Analysis Charge - select file format ACH Alert standard (See PRO-TECH Implementation & Operational Guide) Other (Please submit a sample file to ACH Alert)

72. Hard Charge Billing - Fraud Prevention HQ Fees: specify dollar amount Client Setup Fee One-Time Not Applicable

Version 1.0 Page 9 of 12 Client Monthly Fee Recurring Not Applicable User Setup Fee One-Time Not Applicable User Monthly Fee Recurring Not Applicable Email Message Recurring Not Applicable SMS Text Alert Recurring Not Applicable

73. General Fees: Hard Charge - select file format NACHA File: specify file header content Immediate Destination: Destination Name: (Continue to a.) Other (Please submit a sample file to ACH Alert) a. Provide account information for offsetting credit entry in NACHA file for Hard Charge Routing Number (9 digits): Account Number: Account Type: DDA General Ledger

74. NOTES

Version 1.0 Page 10 of 12 GO LIVE INFORMATION

75. What is your target date to Go Live?

76. Have you selected a group of pilot customers? No Yes

77. NOTES

ACH ALERT INVOICE

78. Provide contact information for the ACH ALERT invoice Contact Name: Email Address: Phone Number: 79. NOTES

REFERRAL CONTACT

80. Would you be willing to provide a testimonial for ACH Alert? No Yes 81. Would you be willing to have potential ACH Alert customers contact your organization for a reference? No Yes

82. If yes, provide contact information? Contact Name: Email Address: Phone Number: 83. NOTES

ELECTRONIC SIGNATURE

I have completed the Fraud Prevention HQ Implementation Questionnaire. I understand that any changes after submitting this document to ACH Alert may require a change request and charges may be incurred.

Version 1.0 Page 11 of 12 Completed by: Date:

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