Retail Volunteer Lytham Shop

Retail Volunteer – Lytham shop

About your North West Air Ambulance Charity

Since 1999 North West Air Ambulance Charity has provided the rapid pre-hospital care needed to make a life changing difference. We operate three helicopters, flying 365 days a year with doctors and paramedics on board providing emergency medical treatment when time is critical.

Anyone, of any age, anywhere may one day need our care. Because we can avoid problems of distance and congestion, we’re never further than 10 minutes to the nearest hospital in the region. However, it is the speed in which we can travel to the region’s specialist trauma hospitals that can make a life changing difference. Trauma patients need to receive treatment quickly in order to prevent death or long-term disability.

About this service We have 8 stores across North West England, these make up a significant fundraising arm for North West Air Ambulance Charity. Our retail stores generate much needed income for the charity and are a way to raise our profile on the high street.

Our retail store raise vital funds towards the money needed to keep the charity running each year. We pride ourselves in providing an enjoyable experience for all our customers. About this role

Our retail volunteers are vital to making our charity shops successful. We are looking for enthusiastic volunteers who will work well with the retail team to provide a professional and friendly face for the charity and raise vital funds. There are different tasks within the shops for volunteers to do depending on their skills, interests and the need of the shop. Typical Tasks

The role of retail volunteer is varied and you will be given the opportunity to undertake a variety of tasks. Duties include:

 Welcoming and greeting customers as they enter the shop

 Assisting customers to find the product they are looking for

 Ensuring the store is kept clean and tidy

 Assisting with stock rotation

 Keeping an eye on the security of the shop and merchandise

North West Air Ambulance Charity Reg Charity No. 1075641  Operating the till and dealing with various methods of payment

 Sorting and pricing stock

 Designing eye catching shop and window displays

What we are looking for

We are looking for people with a friendly, engaging attitude and good interpersonal skills. Training will be provided for technical aspects of the role. We are looking for someone who is passionate about the work of North West Air Ambulance Charity and has:

 Basic numeracy skills

 Good customer service manner

 Excellent people skills

 An interest in fundraising

What we offer

In return for your invaluable support as a NWAA volunteer you will benefit from

 Meeting new people and being part of a team

 Learning new skills and gaining valuable retail experience

 Satisfaction of knowing that you are making a vital difference to our work

 Support and training to improve and learn new skills

As a retail volunteer you will be part of the vital team supporting North West Air Ambulance Charity helping give the gift of time. Additional Details

Induction - Volunteers will receive a comprehensive 3 week induction

Reporting to - Shop manager

Hours - The shops are open Monday – Saturday 9am – 5pm and Sunday 11am – 4pm, ideally we are looking for 4 hours per week however we are flexible within opening hours.

Location – Lytham, we have two shops in Lytham; one selling furniture and the other clothing. Volunteers can choose which shop they would like to volunteer in. Specialism

Within retail we have a variety of specialised volunteer roles, if you have particular skills or interests you can choose to specialise.

Front of house Volunteer

North West Air Ambulance Charity Reg Charity No. 1075641 Help make visiting our shops a great experience. Typical tasks include:

 Creating a friendly and welcoming atmosphere

 Keeping the shop floor tidy and attractive

 Helping customers with queries

 Using our till to complete purchases

 Re-stocking the shop floor

For this role we are looking for someone who:

 Has excellent interpersonal skills

 Is friendly and passionate about the work of NWAA

 Can commit to helping on a regular basis

 Is willing to learn and be part of the team

Stock preparation volunteer

Help behind the scenes prepare stock for sale. Typical tasks include:

 Sorting and preparing items for sale

 Steaming donated clothes

 Packing away out of season goods

 Assisting with stock rotation

 Assisting with keeping the store room clean and tidy

 Organising the back of shop area

For this role we are looking for someone who:

 Is very organised

 Can work independently or as part of a team

 Is passionate about the work of NWAA

North West Air Ambulance Charity Reg Charity No. 1075641