Position Title: Team Leader Program: Disability Residential Servicesreports To: Coordinator

Position Title: Team Leader Program: Disability Residential Services Reports to: Coordinator, Disability Residential Services

Organisational Context

Wesley Mission Victoria (WMV) is a practical expression of the Uniting Church’s commitment to social justice. WMV cares about people who experience loneliness, disadvantage, vulnerability, isolation and disability. Through a range of programs and services, we respond to people’s diverse needs and empower them to lead full lives as equal members of our community. WMV also helps to address the structures in our society that contribute to disadvantage through our policy, research and advocacy work. Our Vision: A community where all people can participate with dignity and hope. Our Purpose: We support people experiencing disadvantage and vulnerability to improve their life outcomes. We advocate for a more just society. Our Values:  Hope is the promise of a better future for every person in a fairer world  Compassion is seeking to understand the experience of others, standing alongside and being moved to respond  Justice is the right of all people to be treated with respect and fairness in an equitable society Wesley Mission Victoria is committed to child safety across our organisation

Job This position is responsible for leading and supporting a team of Disability Support Workers as well as Purpos having a responsibility for 3-4 Disability Residential Houses. e Key Responsibilities Key Knowledge/Experience Leadership/Teamwork  Significant knowledge of human rights based approaches to supporting a person with a disability,  Lead, develop and support a team of Disability Support and the individual and community context of Workers who manage the provision of support services disability. to customers - create a client focused team.  Active understanding of Positive Behavioural  Deliver high quality customer services through staff Support framework and its use in a disability that meet all relevant team performance and outcome setting indicators, relevant internal and external standards, are  aligned to Wesley policies and procedures and result in Ensures person-centred approaches to identifying excellent client outcomes. goals and aspirations for people with disabilities are understood and incorporated into plan  Plan and schedule own work and allocated residential implementation and service offerings/supports houses work independently. Monitor progress against  work plans and required outcomes and take A significant knowledge of human rights based appropriate corrective action. approaches in the disability sector and the individual and community identity and context  Undertake service liaison/ communication with team  members in a variety of complex customer problem Ensures people with disabilities (customers) are resolutions. Recommend alternatives and organises appropriately supported in the areas of life resultant actions. learning, participation, employment and community inclusion; ensures goals and aspirations  Manages team dynamics, supports productive working are met through effective individual plan relationships and work-life balance implementation and support processes. Coaching and Supervision  Understanding of outcome frameworks, need to  Drive the formal leadership, learning and coaching of establish goals and monitor outcomes. team members.  Comprehensive working knowledge of relevant community networks and relevant external services

of 3  Provide ongoing supervision, coaching, support and  Has comprehensive knowledge of supports and constructive feedback to address individual and team services available internally and externally capability gaps and grow potential  Practical working knowledge of IT systems (Risk  Assist in prioritising the work of others. Promotes and Management, Customer Management, Financial models sharing of knowledge and information. Management) that are used in a residential  Assess the effectiveness of team members and environment participates in organising the allocation of staff.  Knowledge of relevant policies, procedures, Continuous Improvement standards and legislation  Identify opportunities for improvement to services Personal Attributes provided and recommend changes to procedures and standards that impact beyond own team Delivers Results  Takes action to promote or implement new ideas and  Focused on optimal client outcomes encourages others to do so  Client focussed.  Work with the Coordinator to implement innovation  Achieves results through their team and continuous improvement in service delivery  Works with others to achieve success Building Relationships  Utilises professional expertise  Undertake service liaison/ communication with  Proactive approach to problem solving customers and families/carers in a variety of complex problem resolutions  Measures own success against performance criteria not imposed by others  Understand relevant stakeholder relationships and the importance of these to the organisation. Assists with Managing Relationships building and maintaining professional positive  Works well with others stakeholder relationships  Effective coaching of others and self  Develop and maintain appropriate effective  relationships with key stakeholders including clients, Works well within a team environment families, peak bodies, community service organisations, Develops Capability relevant professionals and government officials  Develops themselves and others  Ensures team members build knowledge and strong  Promotes creativity and technical learning- working relationships with community groups, service providers and other agencies.  Gives frequent and constructive feedback and displays personal commitment to developing Reporting, Documentation & Administration others  Responsible for all reporting with respect to Carelink  Gives individually tailored suggestions for and Riskman improvement–related Capabilities  Responsible for monthly reports Governance and Compliance Dimensions  Promote a positive safety culture by contributing to Budget: health and safety consultation and communication, and through active participation in the reporting of and CAPEX: responding to hazards, incidents and near misses. OPEX: Small OPEX budget: petty cash, etc.  Take reasonable care for your own health and safety, and for the health and safety of others. FTE’s:  Cooperate with the WMV by adhering to the organisations various policies, procedures, work Number of Direct Reports: up to 18 practices and standard operating procedures. Total number of FTE Employees:  Inform your Manager of any issues which may impact your ability to safely perform your role.  Ensure compliance with WMV policies and procedures, accreditation and program standards and relevant Organisational Reporting Hierarchy legislation CEO  Ensures compliance with Wesley’s Quality and Risk Framework GM Services  Ensures all duty of care and safety requirements are Page 2 of 3 adhered to in respect to personal care and related Group Manager Disability & Aged Care support, including the administration of medications Manager, Disability Residential Services  Ensures adherence to reporting, documentation and business administration requirements. Ensures Coordinator, Disability Residential Services procedures are adhered to and appropriate documentation is maintained. Team Leader, Disability Residential Services

Disability Support Worker Education/Experience

Education/Qualifications Certificate IV in Disability and Diploma of Leadership and Management or equivalent experience Experience 5 years’ experience in a disability environment, preferably in a residential setting

Leadership Experience At least one year as a supervisor/team Leader, preferably in a Residential setting Other Requirements  A current Victorian Driver’s License  A satisfactory police records check is a condition of this position and repeated every three (3) years  A satisfactory international police check, where relevant, is a condition of this position  A satisfactory Working with Children Check is a condition of this position and repeated every five (5) years  Entitlement to work in Australia  This Position will be part of an afterhours on–call roster  This position will be required to work one weekend day per fortnight

Note: This position description is subject to review and may change in accordance with the needs of Wesley Mission Victoria, its operations, and its clients and customers.