Frequently Asked Questions and Answers UltiPro Human Resources

Q. Is access to the UltiPro portal available 24 hours a day? A. Yes. All COMPANY employees have 24/7 access from anywhere an Internet connection is available.

Q. How do I log in? A. Once you go to the home page, enter your user name and password to log in.

Q. What is my password the first time I log in? A. The Human Resources team will provide you with a default password for the first time you log in. After the first log in attempt, UltiPro requires you to change the default password to a unique password.

Q. What if I forget my password? A. Select the Forgot Your Password link on the log-in page. You must provide answers to the security questions. Then an e-mail will be sent with a link. Once you select the link, you will be able to enter a new password.

Q. Is my information secure? A. The security for COMPANY’S UltiPro portal access is state-of-the-art, offering the best protection available for your data. You also have a key role in protecting your information by following these best practices:  Create passwords that are not easily associated with you.  Change your password regularly.  Keep your password confidential so that it is not compromised.

Q. How do I change my password? A. From the home page, select your name at the top of the page and then select the Change Password link. The Change Password page appears.

Q. Who do I call if I have questions? A. Contact NAME AND CONTACT INFORMATION regarding any questions.

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© 2013-2015 The Ultimate Software Group, Inc. UltiPro® is a registered trademark of The Ultimate Software Group, Inc. All other company and product names referenced herein are the trademarks or registered trademarks of their respective holders.

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