2004 Falmouth Service Center Annual Report

Falmouth Service Center Executive Director’s Annual Report January 1, 2015 to December 31, 2015

DATA: 11,426 household visits to FSC. 46,420 bags distributed in 2015. 3,996 meals served at our Community Meals Program, Falmouth Eats Together. 4,073 individuals received food through 1408 household visits to our FRESH MARKET Mobile Market at the Falmouth Public Schools and Way Point Academy – Cape Cod Collaborative School. 643 households received complete turkey baskets here at FSC. Additionally we once again provided the kitchen, food and some volunteer support to the Netto’s Navigator dinner where another 1100+ individuals were fed on Thanksgiving Day. 154,530 cans valued at $1.72 per can equaled $265,792 donated by our community. BJ’s and Trader Joe’s donated food valued at $130,847. Together a total value of $396,639 in donated food was received in 2015. 352 families received toys for 727 children. 285 children received support from Fresh Start our back to school clothing and school supply program. Food Stamp and Fuel Assistance Appointments were available to clients an average of 10 hours weekly. Volunteers and Staff continue to provide budget classes, individual financial consultation, nutrition education and cooking demonstrations. Additionally SNAP, fuel assistance, Mass Health, as well as on-site medical and homeless outreach with Community Health Center of Cape Cod and Community Action Committee continue to be provided to expand and sustain the safety net of services for our clients. WIC provides information and conducts enrollments in our lobby regularly. Additionally, this year the WE CAN legal service consultations expanded to include financial empowerment and workforce support sessions here at FSC as well. A program entitled Foods to Encourage expanded FSC’s movement toward healthy nutritious foods and wellness. Clients with hypertension and diabetes were invited to enroll in a weekly program including blood pressure and glucose monitoring coupled with nutritious food demos and extra fresh fruits and veggies. The program initially funded by Cape Cod Health Care & United Way is self-sustaining and has demonstrated marked improvements for clients. 450+ volunteers logged thousands of hours providing the heart of our service here at FSC. A new volunteer coordinator implemented many structural supports to enhance the volunteer experience and ultimately client services here at FSC. FSC transitioned to a new cloud based database called OASIS. Retraining of volunteers is ongoing as the system is more detailed and will ultimately provide greater detailed data going forward. Individual clients currently (data brought forward from 2009) in our database total 12,347. Those individuals live in 6,124 households. Included in this overall number are 707 Mashpee households with a total of 1,740 individuals.

FINANCIAL ASSISTANCE AND HOMELESS PREVENTION SERVICES: $152,258 to 350 households (an average of $435 per household) and many others received support via the Case Management Housing Stabilization Program through a partnership with the Falmouth Housing Authority (employer)/Human Services and Housing Corporation. ($24,000 full year cost in FSC housing line item) This year the Cape Cod Times Needy Fund provided just under $40,000 to help us to serve Falmouth residents. Specific Household Assistance provided as follows: 83 electric bills 14 medical bills 42 Oil and gas bills 36 transportation related 7 child care 7 misc. bills 11 H2O bills 2 telephone 148 housing support

FSC IN 2015 In 2015/16 FY the FSC Board of Directors implemented their Strategic Plan. Three major goals were established. In 2015 all objectives were implemented and continue to be expanded and strengthened in 2016. o Reorganization of the staffing needs within the FSC structure better positioned FSC for future growth. A volunteer coordinator was hired and many structures put in place to support the volunteer force. The warehouse manager position was expanded to include operations oversight. o Creation of a Reserve Fund ensures the strength of FSC for decades to come. An ad hoc reserve committee was established and charged with the creation of this fund and a policy for management. The initial policy and the fund are both in place. o Outreach to populations in neighboring towns and within specific demographics who many not be currently receiving our services is continuing. Joint Base Cape Cod and military families began to be served via a mobile market in January 2016.