Jordan Nicole Morio Page 1 2500 East Ave Apt 7N [email protected]
Rochester, New York 14610 585.313.4495
OBJECTIVE To obtain a waitress or bartending position in a dynamic and fast paced restaurant that will allow me to employ excellent customer service skills, leadership and food service knowledge while working cooperatively with the rest of the wait-staff at a business that can offer both professional and personal growth.
SUMMARY High-performance, energetic and resourceful young professional with three years of solid food service experience including waitressing and bartending for a discriminating and affluent clientele base. In depth knowledge of food preparation including seafood, meat and pastries. Charged with the responsibility for training new staff members. Other qualifications include:
Immaculate skills in communication, presentation, time, and relationship management. A natural leader with the experience and the ability to work cooperatively in a team environment or autonomously. Exhibit positive behavior to facilitate valuable group synergy.
EMPLOYMENT Cloverwood Senior Living-Waitress/Bartender EXEPERIENCE November 2009 - Present, Pittsford, New York
Responsibilities include: providing extraordinary customer service while serving and addressing the needs of multiple tables at one time and inputting orders utilizing a point- of-sale computer system. Catering to clienteles’ specific meal requests, describing various daily entrees that range from Italian, American, and Asian-infusion as well as eclectic specialty dishes, ingredients used, and preparation methods. Consistently checking to ensure customer’s needs are being met and that their meal exceeds their expectations. Entrusted to serve alcohol and check for proper identification, stock service and bar areas, as well as maintain kitchen and dining room cleanliness.
Pearl Nightclub - Hostess September 2012 – Present, Rochester, New York
Responsibilities include greeting incoming guests, receiving cover charge and handling the cash drawer, be available to meet any needs of the clients, build customer relations to generate repeat clientele, looking professional and well groomed as well as maintaining a cheerful and energetic attitude. Jordan Nicole Morio Page 2
RELATED EXPERIENCE Bartender Certification - Course Completion November 2011 Extensive ten-week course covering all aspects of bartending including mixology of over 200 drinks as well as wine, beer and shots. Proper set up of a bar, how to serve wine, glassware, sanitation, open/closing procedures, up-selling, garnishes, techniques, liquor laws/liabilities and more. Successfully completed all course work.
Certification - Controlling Alcohol Risks Effectively (CARE) - November 2011 Successful completion of award winning program where participants learn how to effectively monitor and control guests' alcohol consumption, tactfully intervene before problems arise, carry out ID-checking policies, and handle minors according to your property's policies.
ACCOMPLISHMENTS
National Young Leaders Conference – Summer 2009 Nominated during a college level course for demonstrating leadership and excellent academic qualities. A 10 day conference in Washington D.C. during which simulations were held that tested many leadership skills. Met with leaders of both Congress and the Senate.
Successfully completed multiple A.P. level college courses while in high school, and continued participating in sports programs, maintaining an excellent GPA while working part time. Obtained two scholarships to private colleges and continue to work part time while attending college full time.
EDUCATION Pittsford Mendon High School Graduated 2010, Regents Diploma
College of Charleston Fall of 2010 – Charleston, South Carolina
Monroe Community College Associates Degree, Liberal Arts. Graduate Fall of 2012
St. John Fisher College Will be attending Spring 2013
EXCELLENT REFERENCES AVAILABLE UPON REQUEST