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Marcia Mercy R. Emerson 2900 Landrum Drive, SW, Apt. 180, Atlanta, GA 30311

SUMMARY OF QUALIFICATIONS Over 20 years of experience in administrative office support and data entry typing over 50 wpm and over 10,000 kpm in a variety of industries. Passionate about using my extensive experience and skills in a supportive role employing creative problem solving to bring more efficiency to the work environment thus enabling co-workers to focus on their work performances.

CORE COMPETENCIES Analytical Thinking Initiative/Proactive Thoroughness Personal Credibility Flexibility Fostering Teamwork Empowering Others Oral/Written Communication Interpersonal Awareness

EDUCATION AND PROFESSIONAL DEVELOPMENT

EVERY WOMAN WORKS, INC Atlanta, GA Professional Development and Job Readiness Training 2013-2014 AMARI INSTITUTE Houston, TX Certificate: Office Administration & Business Operations 1997 MANSFIELD UNIVERSITY OF PENNSYLVANIA Mansfield, PA Bachelor of Arts: Sociology with Minor in French 1973-1977 ANDREWS/OSBORNNE SCHOOL (then “For Girls”; now co-ed) Willoughby, OH High School Diploma: College Prep & Business Office Operations 1970-1972

COMPUTER KNOWLEDGE  Microsoft  Microsoft Excel  Microsoft Outlook Word  Macintosh  Web-based Databases  Dedicated Software

PROFESSIONAL EXPERIENCE

ADVANTAGE (ASM) - (SUNFLOWER STAFFING GROUP) CA is, IN Events Facilitator (EF)/Sales Professional (SP) – PT Weekend Work 2011-Present As EF (one weekend per month): Represent ASM as liaison at a local Super Target in Alpharetta/Milton, GA which includes setting up tables for food/product demos, pulling products and appliances needed for each demo, completing required paperwork, running demo table. As SP: Providing samples and/or coupons for Guests of Super Target. Marcia Mercy R. Emerson 2900 Landrum Drive, SW, Apt. 180, Atlanta, GA 30311

TALLGRASS TALENT GROUP (SUNFLOWER STAFFING) Indianapolis, IN is, IN Events Facilitator (EF)/Sales Professional (SP) – PT Weekend Work 2011-Present As EF (one weekend per month): Represent Tallgrass as liaison at a local Super Target in Alpharetta/Milton, GA which includes setting up tables for food/product demos, pulling products and appliances needed for each demo, completing required paperwork, running demo table. As SP: Providing samples and/or coupons for Guests of Super Target.  Promoted from Sales Professional to Events Facilitator

EVERY WOMAN WORKS, INC. Atlanta, GA Executive Assistant to Deputy Director 2014 Created student files for BEE VETS Program including recording, writing, typing, maintaining and updating Contact Logs; retrieved messages and responded as necessary with approval of Director; wrote correspondence; filed; maintained Director’s personal calendar including online calendar; performed other duties as requested. MERCY’S LEGACIES Atlanta, GA Steward 2011-Present Creating knit and crochet scarves, chemo hats, baby layettes to offer the public. HEADWAY WORKFORCE SOLUTIONS Raleigh, NC Sales Associate for Hickory Farms (Seasonal position) 2011 Offered Hickory Farms samples and products to the general public during the holiday season which required excellent customer service, cashiering, opening and closing of kiosk.  Our team exceeded 2-month goal of $79,800 by $2,000 ($81,800) COMMAND PERFORMANCE Austin, TX Driver 2009 Drove various models of cars for auto auction company. THERAPEUTIC FAMILY LIFE (Adoptions of Children) Austin, TX Human Resources Assistant 2008 Performed customer service functions by answering employee requests and questions; conducted benefits enrollment for new employees; verified I-9 documentation and maintains books current; assisted with new employee background checks, maintained binders to assure records up to date; processed timesheets, benefits request forms, payroll documents; entered payroll and benefit information into ADP software (11,000 kph); assisted with processing of terminations; assisted HR Director with various research projects and/or special projects; made photocopies, faxes documents and performed other clerical functions; created, maintained, filed new employee files; filed papers and documents into appropriate employee files; insured employee certifications were up to date; purged unneeded documents from employee files; assisted with preparation of correspondence; processed mail; performed other duties as assigned including relieving receptionist and reorganizing active and inactive employee files for greater retrieval efficiency.  Given recognition for bringing more efficiency to the filing system Marcia Mercy R. Emerson 2900 Landrum Drive, SW, Apt. 180, Atlanta, GA 30311

AFFILIATIONS AND ASSOCIATIONS

 Every Woman Works, Inc.  Common Ground of Hope CERTIFICATIONS

 Food Handler’s Certificate – Expiration: 10/2017  State of Georgia Certified Peer Specialist (CPS)

VOLUNTEER ACTIVITIES

ZION HILL COMMUNITY DEVELOPMENT CORPORATION (ZHCDC) East Point, GA Volunteer with Supportive Housing Program (SHP) 2015-Present Assisted in establishing the “Clear & Precise Recovery Group” for the SHP residents, meeting on a weekly basis to support, encourage and empower each other on our recovery journeys. COMMON GROUND OF HOPE Atlanta, GA Volunteer 2014-Present Supporting, encouraging and empowering peers in their recovery journeys by sharing on a weekly basis the Alcoholics Anonymous Program of Recovery. EVERY WOMAN WORKS, INC. Atlanta, GA Volunteer 2013-2014 Participating in the vision and mission of EWW to empower and encourage women to go from dependency to self-sufficiency through getting into the workforce; assisting EWW staff in all departments including: Volunteer Coordination Dept. – creating spreadsheets with formulas to track Volunteer hours; data entry; creating documents as needed; HR Dept. – creating policy binders; Job Coach Dept. - assisting students with basic computer skills, creating resumes, mock interviews, facilitating classes; BEE Vets Program – assisting Director with reports, put documents in files in protocol order to ensure student files contain all required documents; relieving receptionist; being available wherever needed. DRAKE HOUSE Roswell, GA Volunteer 2011-2012 Assisted in pantry; watched children; re-organized libraries; performed administrative assistant duties: data entry, receptionist; created knitting program for youth; performed other duties as assigned. KNITTING FOR PEACE Roswell, GA Knitter/Crocheter 2011-2012 Knit or crocheted ladies’ chemo hats, items for premature babies; items for foster care children in foster; prayer shawls which were donated to hospitals at local hospitals. Marcia Mercy R. Emerson 2900 Landrum Drive, SW, Apt. 180, Atlanta, GA 30311

ANGEL HOUSE Austin, TX Volunteer 2009 Assisted in preparing and serving lunches to local homeless Guests while looking for gainful employment.

THE S.H.A.C. (Self-Help Advocacy Center) Austin, TX Volunteer 2009 Tutoring mentally challenged clients in basic computer skills; created resumes; assisted with job searches while looking for gainful employment. OXFORD HOUSES Austin, TX Volunteer Chairperson 2008-2009 Elected Chairperson for 14 self-governing alcohol and drug rehabilitation houses.  Instrumental in opening a house for woman with children. NOAH’S HOUSE Houston, TX Administrative Assistant 1998 Served approximately 40 mentally challenged, assisted living adults; maintained all check books of residents using QuickBooks; data entry PILGRIM ACADEMY (Home School) Houston, TX Instructor 1981-1996 Instructed my children in all academic subjects using curriculum from various sources, particularly Abeka; safely transported on field trips.