A: Bldg No2, Zone 55, St. 85, Al Azzizya, Doha Qatar Soha Jagger E: [email protected] Human Resource & Admin Professional M: +974 33321830 Work Experience: Primary School Teaching Assistant

Current: Residence in Doha with International Driving License Visa: Visitor Visa (Australian Passport)

Qualified professional with over 8 years of experience across diverse roles in the organizational domain encompassing system support, business development, consultancy and public relations; exploring challenging assignments with a professionally managed organization to leverage acquired skills in accomplishing organizational growth objectives

Core Competencies include…

Human Resource Planning ~ Talent Acquisition & Retention ~ Manpower Management ~ Employee Relations ~ HR Policies & Procedures ~ Performance Management ~ General Administration ~ Public Relations ~ IT Support ~ Business Development ~Reporting & Documentation ~ Sales Consultancy ~ Vendor & Client Interaction ~ Team Leadership- Teaching Assistant

PROFILE OVERVIEW

Human Resource Operations  Proven track record of implementing complex cross-functional HR strategic initiatives as well as developing & implementing successful HR management strategies to support corporate mandate  Managing core HR activities related to performance management, competency mapping, career coaching, retention policies and exit formalities, employee on-boarding and inductions  Identifying specific talents and aspirations of employees and facilitating skill enhancement sessions enabling career growth for employees within the organization General Administration  Liaise between senior management, employees & other stakeholders to ensure proper lines of communication critical in addressing/ resolution of myriad issues  Generate awareness amongst employees on organizational policies & processes for implementing the same in day to day business transactions  Skilled in maintaining updated operational records pertaining to day to day operations based on statutory requirements IT Support  Proven ability in end to end management of assigned projects in compliance to project delivery schedules and other SLA parameters  Skilled in reconciling databases and maintaining updated websites; rendered system support to various applications in the organization Other Attributes  Monitor performance of team members and conduct need based training sessions aligned to business requirements  Visionary leader with exceptional organization skills, excellent communication, presentation and interpersonal skills, capable of resolving multiple and complex issues and motivating staff to peak performance

PROFESSIONAL EXPERIENCE

BUPA, Sydney – Australia Jun 2007 – Jul 2015

Accomplishment:  Played key role in developing/ maintaining Iphone/Android Application with BUPA being the first health fund in Australia to have an Iphone Application  Acknowledged for on-time maintenance of website content for Find a Record Database of practitioners followed by simplification of update process using multiple excel files into the SAS database for file efficiency  Successfully reconciled daily accounts payable electronic claims leading to accurate financial reporting  Assisted internal employees with Provider Management Platform (A program used to integrate systems)  Instrumental in simplifying the TGA (Pharmaceutical records) dowload through xml coding directly from the Australian Government  Prepared employee training manuals and conducted multiple training sessions for the operations team

Responsibilities: As Provider System Design – Provider & Third Party Support, Dec 2014 – Jul 2015  Assisted in integrating provider data into the Find A Provider Website and participated in reconciling electronic claiming figures (finance management of daily discrepancies)  Functioned as Database Management Owner of the IPhone Find a Provider Application conducting manual excel adjustments for monthly releases as well as for weekly and on the spot changes  Involved in end to end management of database care & assigned projects in compliance to project delivery schedules and other SLA parameters  Coordinated activities related to SAS querying & reporting (Listing of records and claims analysis based on management requests) including setting up the Provider Management Platform  Assisted customers in effectively resolving electronic claims. Rendered support to the Provider Operations Team in resolving provider statement queries  Focused on registration of providers and maintaining promoted list of providers  Developed/ maintained productive business relationship with Genesis Heart Care Group based on business & operational requirements

As Business Development & Third Party Relations Officer, Apr 2010 – Dec 2013  Coordinated activities related to integrating provider data into the new company database system and conducting daily reconciliation of Electronic Claiming figures  Participated in compliance calls to notify breaching issues to ancillary network practices  Minimized Ex Gratia claiming through data analysis and reported figures to the manager to enable effective decision making  Functioned as Database Management Owner of the Iphone Find a Provider Application, Database Management Owner of Aged Care Facilities Database and company website Find A Provider Search  Assisted BUPA optical buying and purchasing manager with uploading new spectacle models into their system  Followed up with BUPA optical suppliers for consolidating/ circulating weekly sales reports

As Database Administration & Support, Dec 2009 – Apr 2010  Resolved medical and ancillary provider registration enquiries using various modes of communication  Managed electronic claiming enquiries via phone/fax/email; evaluated electronic adjustments for additional payments and refunds  Involved in filling up applications for the medical & ancillary agreement scheme. Facilitated provider contract adjustments based on provider requests  Developed rapport with ancillary/medical providers based on business requirements  Rectified remedy cases affecting provider pricing errors and other contract issues  Rendered support to team members data clean up of system for resolving issues related to mismatches amongst provider contracts, errors with duplicates, provider specialty code errors, and bulk deletions

As Provider Servicing Advisor, Jun 2008 – Dec 2009  Conducted hospital eligibility checks (phone/fax/email) of up to 150 calls a day  Maintained updated provider contracts based on statutory requirements  Interacted with hospitals/ancillary/medical providers based on business and operational requirements  Coordinated activities related to setting up electronic provider contract and processed claims enquiries related to on-spot claiming  Prepared estimates for member hospitals and managed provider passwords

As Sales/ Service Consultant, Jun 2007 – Jun 2008  Functioned as sales/ service consultant of MBF Health/ Travel/ Life/ Clear view/ In2Life involved in resolving member enquiries  Managed cash and processed claims based on business/ operational requirements  Enhanced client satisfaction by effectively resolving issues and providing superior quality service  Guided team members in accomplishing business targets and rendered support in effectively closing critical business deals

EARLIER EXPERIENCE

 Holiday Inn Hotels, Sydney – Australia ~ Designation ~ Apr 2006 - May 2007  Al-Noori Primary School- Part Time Teaching Assistant – Jan 2014- Dec 2014 EDUCATION

 Bachelor of Business (Hospitality Management), UWS (University Of Western Sydney) 2006  Diploma Of Professional Writing (Creative Writing), Australian College QED 2010

PROFESSIONAL DEVELOPMENT

 The Accelerated Meditation Program  Advanced TESOL Diploma  Certificate 1 & 2 in Reiki Healing  Certificate In Homeopathy

PERSONAL DETAILS

 Date of Birth : 26th July 1986  Languages Known : English and Arabic  References : Available on Request