Contact Angel Rodriguez Tel : 609-304-9153 (cell) Information Technology Tech \ Tier 2 level Support\ Audio Visual Tech e-mail : [email protected]

Address 1604 West River Drive Pennsauken, NJ 08110

Profile Experience In total, I have over 16 years of experience. Several of those positions have been Tier 1 and Tier 2 support. My experience includes two years as a manager at a computer rental company. In my current position, I assist the helpdesk manager in training new help desk technicians. Additionally, I support users in learning how to use custom software and/or retrain users. In order to complete a job in the most effective manner, I work at length with all departments involved. Availability I am available upon providing my current employer with a two week notice.

Key Skills Proficiency in a vast array of software and hardware, in the information technology field, including: Windows XP, 7 Office XP, 2003, 2007, Tandberg\Polycom Video Blackberry, Android, 2010, 365 conference IPhone Devices Webinar, and audio Printer troubleshooting Document Management Support for HP and Dell conference setups systems devices

Education 1996-1997 Lincoln Technical Institute – Electronics Service Technician

Work Experience

Morgan Lewis and Bockius, LLP Full Time Position Technical Support Analyst (Level 2) April 2013 to Present

 Assists staff in the Philadelphia with hardware issues (300 attorneys, 500 staff total)  Troubleshoots software issues (Outlook, Word, Excel, Internet Explorer, and Document Management Systems).  Highly proficient with Outlook and Word in Office 2007.  Installs portable devices (Blackberry, IPhones, Android phones), and connects them to internal network.  Troubleshoot various law firm application such as Nuance pdf, Workshare, Document Management system, DTE as well as office 2007 products  Hardware troubleshooting; replacement of desktop, laptops, blackberry, printer devices.

Cozen O’Connor (Philadelphia, PA) Full Time position Help Desk Analyst September 2010 to April 2013  Assists users with operating system issues (over 500 attorneys spanning 22 offices worldwide).  Troubleshoots software issues (Outlook, Word, Excel, Internet Explorer, and Document Management Systems).  Highly proficient with Outlook and Word in Office 2010.  Maintains user accounts in active directory; unlocks user accounts.  Installs portable devices (Blackberry, IPhones, Android phones), and connects them to internal network.  Connect offices with audio\video equipment; contacts third parties to verify connections.  Hardware troubleshooting; replacement of desktop, laptops, blackberry, printer devices.  Contacts vendors to order new products and service/troubleshooting equipment.  Assists helpdesk manager in projects, as well as training of new helpdesk technicians.  Works with Tier 2 support with issues that Tier 1 support cannot fix.

Montgomery, McCracken, Walker and Rhoads, LLP Full Time position Helpdesk Analyst October 2006 to September 2010  Supported over 150 Attorneys throughout 5 offices.  Provided support for Microsoft Office products.  Managed user accounts and objects using Active Directory.  Installed\configured hardware, including: workstations, laptops, Blackberries, and printers.  Troubleshooting and configuration of Blackberry devices.  Worked with outside vendors to support printer hardware and software issues.  Setup of video conferences using Tandberg system. Saul Ewing, LLP (Philadelphia, PA Full Time Position Roaming Hardware technician\Helpdesk Analyst February 2004 to October 2006  Traveling Technician in charge of taking support calls for other offices.  Assisted over 250 Attorneys and 400 end users throughout nine offices.  Managed user accounts and objects in active directory.  Setup of video conference calls at remote offices.  Provided hardware support for the helpdesk.  Configured wireless devices such as Blackberry, Treo, and mobile windows active sync process. Rentacom\Dyventive Trevose, Pa Full Time position Configuration Manager May 1998 to September 2003  In charge of configuration of all desktop, laptops, and servers, well as the setup of audio and visual equipment.  Provided technical support for clients using rental equipment.