Level 3 Technical Level IT: User Support

Levelss 3 Teochnnic planal Level IT: User Support Unit name: Installing and maintaining software Performance outcome: PO2 – M2 Tutor name:

Group or cohort Week no. Date

Guidance notes

Understanding the different types of software license is important when planning for software

Resources: • r ohan . sds u . ed u /~ c e t c / s o ft w a r e li cense . h t m l • l abs64 . co m / b l og / 201 3 / 0 6 / s o ft w a r e - li cens i n g - m o d e l s -t y pes - s i z es - and - use s / • t he r e g i s t e r . co . u k / 2010 / 0 6 / 02 / li cens i n g _ m i n e f i e l d/

Length – 1 hour

Links to other assessment or performance outcomes:

A number of the units within the qualification can support the learning for this unit and include:

• Unit 1 – Fundamental principles of computing • Unit 4 – Supporting end users. • Unit 6 – Organisational systems security. • Unit 8 – Industrial project.

Lesson objective Understand the impact of different types of software What will the learners know or be able licensing arrangements on the to do by the end of the lesson? choice of software for specified purposes. Understand the different types of software licensing arrangements. Activities • open source • freeware Learner activity • shareware • proprietary (end user license • Tutor to provide learners with mix and match agreement cards showing names and definitions of the following types of software license: (EULA)). (5 minutes)

• Learners in pairs to match correct type of license with correct definition. Tutor to review correct responses with learners.

Tutor led: Tutor to discuss with learners each of the above types of types of software licencing, focussing on their benefits and drawbacks to the software provider. (10 minutes)

Learner activity: • Tutor to provide learners with the following scenario: • a new small business is installing a network of twenty desktop computers and ten laptops, all running Microsoft Windows. It wants all its users of these computers to have access to word processing, spreadsheet and presentation software. (40 minutes)

Learners in groups: • Investigate the main suites of office software available – obtain licensing information including the cost of licenses. • Consider the implications for the business of each licensing arrangement. • Use this information to compare the different arrangements and recommend the most appropriate suite of software for the scenario. • Present a recommendation to the rest of the class.

Tutor led: • Review of lesson. • Set homework: • learner write up notes on each type of software license. (5 minutes): Synoptic assessment

Learners draw upon knowledge that they have obtained from previous study or work experience in relation to the following units:

• Unit 1 – Fundamental principles of computing • Unit 4 – Supporting end users. • Unit 6 – Organisational systems security. • Unit 8 – Industrial project. Stretch and challenge activities?

Opportunity for learners to assess the extent to which the type of software license influences the decision making of purchasing organisations. Opportunity to analyse the decisions of IT- buyers eg school/college or other local organisations. Transferable skills and/or soft skills

The following skills are embedded in the lesson:

• group discussion • analysis • evaluation • presenting verbal summaries. English and maths

There is the opportunity to develop the learners’ written and oral English skills. Particularly during group discussions and when presenting findings to the rest of the class. It is important that the learners can adapt their written and oral English skills dependent on the type of end user. Assessment

How will the assessment be recorded?

• observation of learner participation within group discussion • observation of learner within teamwork environment and contribution to analysis and recommendations • observation of learner during presentation of recommendations. Meaningful employer engagement

A local business could provide a detailed case study to support the research. This could specifying any financial or other considerations that should support the decision as to the most appropriate software suite.