Personal Details s5

Resume

Personal Details:  Name: Khaled khalaf Alafi  Date of Birth: 2.12.1967  Gender: male  Marital Status: Married  Mobile Number:0797515991  E-mail address: [email protected]

Qualifications: No Degree Institution Country Graduation Year Medium of Study

1 Bachelor of Yarmouk Jordan December 1990 English- Arabic Journalism& University Mass Communicati- on 2 High diploma Aljenan Lebanon 1998 English - Arabic Business University administration 3 Master of Griffith Australia December 2006 English Business University administration \ Marketing 4 PhD of Griffith Australia 2009-2010 English Business University & administration\ The Sunshine Marketing coast University

Professional and University Experience: o Assistant professor - Department of Management – The World Islamic Science & Education University- Jordan from Sept-2012 till now o Assistant professor - Department of Marketing – Isra University – Jordan from 2010 to 2012 o Full time Lecturer - Department of IT – Balqa Applied university- Gernada Private College- Irbid City- Jordan from 2001 to 2003

1 o Part time Lecturer - Department of Marketing – The Sunshine coast University- Australia- 2008 to 2009

o Expert and consultant – Jordanian summit house for training and development – Amman – Jordan from 2010 -2011 of the following sessions:

-Setting action plans, transforming ideas into work programs, and performance evaluation. - Improving performance of public relations and media officials. - Organizational structure and job description. - Recent Trends in the Management of Storage. - Public Relations. - Sales skills and Marketing. - Communication skills. - Human Resource Development.

o Private Business – Computer Center – Irbid City – Jordan 1993- 2000 - Working with a team to make the national fair trade strategy for all computer and IT business. - Helping the association to improve their work plan. - Making Marketing promotions in Jordan - Doing all the procurements that is related to the orders.

Publications: 1. Research article 1- The Relationship between Sharia'h compliance and Sustainable Socially Responsible Financial Service Practices, European Journal of Management ISSN: 1555-4015 2011 Source Volume: 11 Source Issue: 2

2-Corporate social responsibility associated with customer satisfaction and financial performance a case study with Housing banks in Jordan International Journal of Humanities and Social Science Vol. 2 No. 15; August 2012 3-

2 3- Cultural factors affect adoption of bank channels among banks customers in Developed and Developing Countries 2011Queensland Journal – Australia

4- Assess The Degree of Mass Customization Strategies Implementation in Food and Beverages Shareholding Industrial Companies in Jordan. IJRRAS 8 (2) ● August 2011 5- Sharia’h Law compliance and Corporate Social Relationship influenced bank services: Do they have separate direct relationships with customer satisfaction or an interaction effect on customer satisfaction? A case study Dubai Islamic bank - Jordan. International Society Journal of Science and Education. 6- Factors associated with Customers Satisfaction in and financial institutions A case study of Arab- Islamic Bank – Jordan , International finance studies – Sweden. 7- Unexploited Business Opportunities: Attracting Islamic Tourists to Australia, European Journal of Business & Management - 2013

8-The affect of purchasing strategies on manufacturing performance the case of Qualifying Industrial Zones in Jordan, International Journal of Marketing Studies 2013.

9- Developing world: Increasing Jordanian Tourism: A strategic Plan. The Journal of management Research 2013. 10- Prevalence and factors affecting employee satisfaction: The case of King Abdullah University Hospital – Jordan , International of Management and business study. Vol. 8, No. 12; 2014

11- 2013

12- Syrians and Business in Irbid City: Jordanian Stability and Refugees: A Qualitative Study International Journal of Business and Management; Vol. 9, No. 6; 2014 13- New No-interest Superannuation and Mortgages within the Australian Capitalist System International Journal of Business and Social Science Vol. 4 No. 12 [Special Issue – September 2013]

3 14- Business Education in the World Islamic Sciences &Education University and Jordan University - a Case Study from the Arab World European Journal of Business and Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol.6, No.15, 15- Jordanian women’s dissatisfaction with childbirth care International Nursing Review 61, 278–284

Conference papers

1- Factors associated with Customers Satisfaction in and financial institutions A case study of Islamic Bank – Jordan – Al al-Bayt university- Jordan.2010

2-The Challenges and Opportunities of Islam in the west the Case of Australia " at the Brisbane Convention and Exhibition Center Australia - 2008

3 - 4th Global Islamic Marketing Conference, Istanbul – Turkey 2013

4 - The role of excellence and leadership in the superiority of business organizations, The world Islamic University- Jordan 2013

Workshops o The purposes, principles and practices of peer review of research proposals. o Guidelines on proposal Evaluation and selection procedures of FP7 projects. o Individual evaluation of real FP7 proposal o Guidelines on proposal Evaluation and selection procedures of Tempus projects. o Individual evaluation of real Tempus proposal. o Guidelines for the Evaluation of research proposal at Scientific Research Support Fund (SRSF). o Practical training on Individual assessment of proposal.

4 o Assessment of Evaluation methods and procedures at SRSF against international practices.

Research Interests and Strengths o My most important research interest area and which has culminated in my experience. Factors associated with Customers Satisfaction in, and financial institutions: Jordanian banks Customers services. o general banking services o Corporate social responsibility o Subjective well being and quality of life o Customers perceive Sharia’h Law compliance in Islamic banking o Cultural factors affected business Abroad o Customers Relationship Management. o Service Quality and Customer satisfaction. o New products development. As a consequence of my studies, I have developed methodological strengths and skills in using and applying techniques that related to positivist research paradigms, which emphasize quantitative research approaches.

PhD supervision: -The effect of corporate social responsibility on institutional performance in Jordanian Telecom.

Master supervision: -The relationship between Customer satisfaction and financial performance . -Purchasing strategy and productivity performance. -Total quality Management in qualifying zoon in Jordan and its effect in profit. - The effect of exchange organizational and management strategy

5 Examiner for Master thesis in different topics Languages

- Arabic (mother tongue) English (fluent oral, written, and reading).