Distance Learning Course Administrator

The Position:

IBC Academy has a vacancy for a Course Administrator to join our team and work on the delivery of our distance learning courses. The role requires a well organised enthusiastic individual to become an integral part of our education and training team which develops and administers focused courses for individuals and companies.

The Course Administrator role is an entry-level position in our team and would suit an applicant with some prior administrative experience or a recent graduate looking for their first role. The role includes:  Receiving and processing applications through the enrolment process  Responding to telephone, email, fax or personal enquiries from interested potential students  Maintaining accurate progress and financial records for students  Working with course directors, authors, tutors, proof readers, formatters and printers for the timely development and release of course materials  Maintaining the on-line student course management system  Managing the receipt and marking process for student assignments  Recording and reviewing the progress of enrolled students  Monitoring and managing the student experience during a course  Other duties as assigned

The ideal candidate will likely be educated to degree level (or equivalent) or will have relevant experience and will need to demonstrate their ability to:  Establish a comfortable and friendly atmosphere with students, demonstrating an excellent customer service attitude, communication skills and interpersonal skills  Utilise effective time management and organisational processes with great attention to detail and follow through  Juggle conflicting requirements and multi-task  Be responsive, open and provide clear information  Work to tight deadlines  Develop and maintain a high level of product knowledge  Represent IBC Academy and our partner academic institutions in a professional and ethical manner  Driven to over-deliver on targets  Report with strong written and verbal communication skills  Work independently as well as in a team based environment  Utilise Microsoft Office  Always maintains a positive attitude!

The Company:

IBC Academy delivers distance learning, seminars and in-company training solutions for the maritime, ports, logistics, energy and security industries, assisting individuals and organisations to achieve goals by developing skills, knowledge and performance. IBC Academy is part of IIR Ltd and Informa PLC, the leading international provider of specialist information and services for the academic and scientific, professional and commercial business communities.

The position is based in our Bressenden Place office in Victoria, London although the office will be relocating to Tottenham Court Road (Warren Street) during the summer 2012.

Please send your CV with a covering letter / email which outlines your suitability for the job and your salary expectation to Sarah Dicken, Distance Learning Manager, IBC Academy, IIR, 6th Floor, 29 Bressenden Place, London, SW1E 5DR or by email to [email protected].

For an informal chat about the position, contact Sarah on 020 7017 4591.

Do not delay applying for this position as short listing and interviewing will be undertaken on a continuous basis.

Further details about IBC Academy, our courses, and Informa can be found at www.ibc-academy.com / www.informa.com

Want to find out what it’s like to work for Informa? View our online video clips: http://www.informa.com/careers/media