Northern Sydney Region Rto 90226

NORTHERN SYDNEY REGION RTO 90226

ICA05 Information and Communication Technology

ICA20105 Certificate II in Information Technology

Hardware Maintenance Manual

Units of competency:

ICAS3234B Care for computer hardware ICAD2012B Design organisation documents using commercial packages ICAU2006B Operate computing packages ICAU2013B Integrate commercial computing packages

Student name: Assessor/Teacher name: Walters Assessment task title: Hardware Maintenance Manual Concept: User Manual on Preventative Maintenance Key learning ideas: Document creation Maintenance Procedures Date handed out: 10/6/10 Due date: 26/6/10 Training Package: ICA05 Information and Communication Technology Qualification: ICA20105 Certificate II in Information Technology

1 UNITS OF COMPETENCY BEING ASSESSED:

CODE UNIT HSC REQUIREMENTS (Part B of Syllabus) Design  Use software to design documents.  Store documents to access and edit organisational  Obtain approval of design of documents from appropriate person. documents using ICAD2012B  Locate and open files. commercial  Exit applications successfully without loss of data. computing packages  The importance of regular maintenance.  An awareness of suggested maintenance schedules in user documentation or warranty conditions supplied by the manufacturer.  Maintenance requirements including: - cleaning (inside and outside) - testing functionality - diagnostic testing - replace/repair components - reloading/upgrading software - periodic physical checks for damaged cables - replacement of consumables  frequency  appropriate tools and techniques.

Establishment of maintenance schedules and practices for equipment. Techniques for cleaning:  the monitor  a keyboard  a mouse  the system unit  printers Care for - laser ICAS3234A computer - inkjet hardware  drives.  Materials required for cleaning including: - lint-free cloth - glass-cleaning spray - small brush - can of compressed air - vacuum cleaner - antistatic wristband - damp cloth and mild detergent - specialised cleaning kit

An awareness of details recorded in a maintenance report/card including:  job reference number  brief description of the problem  name of technician completing maintenance  date maintenance performed  time taken to complete the task  description of action to rectify the problem  description of follow-up action required

ICAU2006A Operate Demonstration of these competencies would involve: computing  using appropriate software  opening, amending and saving files and documents according to packages organisational requirements  using help manuals and on-line help when appropriate  applying OH&S procedures  demonstrating basic operational knowledge in a moderate range of areas  performing a range of tasks where choice between a limited range of 2 options is required  assessing and recording information from varied sources.

A broad knowledge of the following in relation to a range of application software packages:  features  benefits  limitations  application/use. The ability to manipulate, convert and integrate data between commercial application software packages including:  the creation of a word-processed document containing a graphic generated in another package Knowledge of how to save, store, find and use files effectively including: Integrate  navigating around the hard disk commercial  viewing files ICAU2013A  implementing file management/system computing  identifying different kinds of files packages  using the system browser  opening and saving documents  file naming conventions  making new folders, subfolders and shortcuts  copying files to storage devices  renaming folders and files  changing file type Sources of advice, support and technical information that may be useful when undertaking a task and/or problem solving including:  documentation - user manuals

YES NO I understand the purpose of this Assessment Task I have been provided with information on RPL I have been provided with information on the Appeals system I have notified the assessor of any special needs to be considered during this Assessment Task I can perform the task described (refer to performance criteria) STUDENT CHECKLIST: Please tick

Student Comment: ______Student Signature: ______Date______

3 Task Description and Instructions to Students

TASK Detailed Task Description

You are to create a User Manual for the computers at Freshwater Campus. This booklet will be given to the teachers to be kept as a reference. To be passed competent in this task you must create the booklet AND you must demonstrate how to perform the tasks.

The booklet must contain:

 A consistent style  A title page containing an image designed in Photoshop  Contents page  Each section must be broken up into a Policy and Procedures  You must explain both Why and How the procedure is preformed  The sections to be covered include:

Hardware Maintenance

Keyboard Monitor Mouse CD Drive Printer - General (Ink and Laser) System unit Maintenance log (To be on the final page)

Hard drive Maintenance

C Drive Disk clean up Defrag Delete temporary Files/cookies Virus Scan of C drive Add/Remove Programs

Checklist for ergonomics Correct ergonomic diagram

4 NORTHERN SYDNEY REGION RTO 90226

Qualification and code

Observation Checklist of Practical Work Date: ______

Assessor Name

Assessment Task

Units of Competency *The assessor is to indicate ‘Y’ or ‘N’ in the column next to each skill demonstrated in the student’s work. Individual student feedback to be noted on assessment task. s e m a

During the N

demonstration of n e

skills, did the d u candidate: t S

Clean Keyboard Clean Monitor Clean Mouse Clean CD Drive CEMENT FLOAT

Clean Printer - General Teachers ResourceScale (Ink and Laser) Clean System unit

Fill in Maintenance log Perform C Drive Disk clean up Perform Defrag Delete temporary Files/cookies Perform Virus Scan of C drive Remove Unnecessary Programs The candidate’s overall performance was satisfactory (S) / not satisfactory (N/S)

5 NORTHERN SYDNEY REGION RTO 90226 Qualification and code Written Tasks Checklist Date: ______Assessor Name Assessment Task Units of Competency

*The assessor is to indicate ‘Y’ or ‘N’ in the column next to each skill demonstrated in the student’s work. Individual student feedback to be noted on assessment task. s e m a N The contents of the written task t provided satisfactory evidence of: n e d u t S A consistent style A title page containing Photoshop image Contents page Each section has a policy Each section has Procedures Explain how the procedure is preformed Explain why the procedure is preformed The candidate’s overall performance was satisfactory (S) / not satisfactory (NS)

6 UNITS, ELEMENTS AND PERFORMANCE CRITERIA BEING ASSESSED

C NYC ICAD2012A Design organisational documents using commercial computing packages 1. Design documents to meet organisational requirements 1.1 Use applications to design and configure documents templates for use in a business environment 1.2 Demonstrate the implementation of design guidelines. 1.3 Select appropriate software. 1.4 Use software as per specifications to design documents. 1.5 Store documents as access and editing as required. 1.6 Obtain approval of design of documents from appropriate person. 2. Access, retrieve, manipulate and save data 2.1 Use software as per specification. 2.2 Locate and open files. 2.3 Amend designs according to requirements. 2.4 Exit applications successfully without loss of data. ICAS3234A Care for Computer Hardware 1 Establish safe work practices 1.1 Determine, record and apply relevant legal requirements and OH&S standards to the installation and maintenance of computer hardware 1.2 Determine, record and apply requirements specified by hardware manufacturers 1.3 Determine, record and apply safe work practices, taking into account legal and manufacturer requirements 2 Establish location requirements for hardware and peripherals 2.1 Determine and apply suitable environmental conditions for hardware and peripherals 3 Establish maintenance practices 3.1 Determine maintenance requirements specified by the equipment manufacturer 3.2 Produce maintenance schedules, including removal of dust and grease build-up 3.4 Determine whether unserviceable components are replaceable through warranty, replacement or upgrade 4 Determine appropriate hardware quality standards 4.1 Consider and apply business requirements in respect of hardware matters ICAU2006A – Operate Computing Packages 4 Use keyboard and equipment 4.4 Ensure user equipment is maintained and free from defects that could cause injury ICAU2013A – Integrate Commercial Computing Packages 3 Save and retrieve data with the aid of help functions 3.4 Obtain organisational documentation, such as procedures, manuals and guides and use when appropriate

7 NSW DEPARTMENT OF EDUCATION AND TRAINING NORTHERN SYDNEY REGION 90226 ASSESSOR FEEDBACK AND STUDENT COMMENT FORM

NORTHERN SYDNEY REGION RTO 90226

ASSESSOR FEEDBACK FOR FUTURE ACTION

Gaps in Performance:

Strategies for further improvements:

Assessor Signature______Date______Student Comment:

…………………………………………………………………………………………

Student Signature______Date______

Department of Education & Training Northern Sydney Region 90226 Assessment Guide V1_Nov 08 Page 8 of 8