Carbonite Contact Information

Carbonite Installations List

User Name Computer Name Expiration Date Darell Simoneaux DARELL June 21, 2008 Don Wile DWILE June 21, 2008 Randy Brooks JOHNSON-98Y5XUV June 21, 2008 Susan Sherrick SSHERRICK June 21, 2008 Robert Wilson ROBERTWILSON June 30, 2008 Carl Johnson CARLJ August 22, 2008 Doug Huff CATALOGSERVER August 22, 2008 Jim Dwyer JIMMY-PC August 22, 2008 Lucy Reed JS-F19AD60501B0 August 22, 2008 Mark Kucera MARCKUCERA August 22, 2008 Melissa Meaux MELISSA August 22, 2008 Melissa Vaughn MONICA August 22, 2008 Nancy Villareal NANCYV August 22, 2008 Laurie Justice RENATA August 22, 2008 Thomas Nullmeier THOMAS August 22, 2008 Chris Bethany CBETHANY August 27, 2008 Chuck York CHUCK-PC August 27, 2008 Gary McLoughlin GMCLOUGHLIN August 27, 2008 Mike Kline MIKE August 27, 2008 Tink Hudson TINKH August 27, 2008 Richard Cook AA569471EEA346E August 30, 2008 Tommy Smith TOMMY-PC August 30, 2008 Ruben Ramirez DFMB2CD1 September 7, 2008 George White GEORGE September 7, 2008 Bob Walter GEORGEW September 7, 2008 Christina Gomez JSMKTG September 7, 2008 Randy Barrington RBARRINGTON September 7, 2008 Sony Mendiola SONY September 20, 2008 Tony Caltagirone TONY September 20, 2008 Carrolton File Server QUOTESDALLAS September 20, 2008 Carbonite Contact Information

Carbonite provides support only through e-mail and their website support section. If you need phone support you will need to send an email with your contact information and they will call you back.

E-mail Support http://www.carbonite.com/customersupport/ContactSupport.aspx

Website FAQS www.carbonite.com/CustomerSupport

Sales Representative

Mark Schinkell Office: 617.587.1161 Mobile: 646.831.4932 Fax: 617.301.5041 [email protected] Updated: 10/15/2007 Carbonite Installation Guide

Carbonite is an online backup service. It will backup any data on a PC whenever the PC is connected to the Internet.

1. Access the Carbonite website from the PC that you want to backup, www.carbonite.com, then click on the 'My Account' tab. 2. Login using the e-mail address [email protected] and the password js1953. 3. Click on the 'Subscription Information' tab. 4. Enter an unused activation code and click on 'Install'. 5. If the activation code that you entered is valid you will see a list of computers that already have Carbonite installed, scroll down to the bottom of the page and click on 'Install on this Computer'. 6. Click on the purple 'Click Here' button and Run the installation program. 8. After the installation finishes, you will see a yellow lock in the taskbar meaning that Carbonite has begun the backup process. After all the data has been backed up, the icon will turn green.

Restoring files.

1. For a complete restoration of the files (a computer that crashed and/or lost all its data); login to www.carbonite.com, then click on the ‘My Protected Computers’ tab. 2. Scroll down and click on the ‘Restore’ button. 3. Click on the ‘Next’ button and then choose the PC you want restored from the list. This will basically take you through the installation process. The difference here is that after Carbonite is installed, it will automatically start in Restore mode. Transferring Subscriptions.

1. If Carbonite is still installed on the PC that you are transferring from you will need to uninstall it. Login to www.carbonite.com from the computer you want to transfer the Carbonite subscription to. Click on the ‘My Protected Computers’ tab. 2. Scroll down and then click on the ‘Transfer’ button. 3. Choose the correct computer from the list and click on the ‘Continue’ button.

4. Carbonite will then take you through the installation process and will ask you whether you want to restore files or if you just want to transfer your subscription. Renewing Subscriptions.

1. Login to www.carbonite.com, then click on the ‘My Protected Computers’ tab. 2. Find the computer for which you want to renew the license and click on the ‘Renew’ button. 3. Choose between the 1 year and the 2 year subscription. 4. The method of payment is by credit card only. Enter the card and company information and click on the ‘continue’. Confirm the payment, and you are done.

More information about carbonite is available at the following link: http://www.carbonite.com/customersupport/BrowseCategory.aspx?forumid=29#0